This location just needs to make sure that they enter information into the system when they're called on the phone. I called to extend my rental and extra day but then received a call from the location where we were returning the truck wondering where the truck was. We had to explain that we had called the renting location but apparently they had failed to enter the information in the system.
SCOTT P
Lithia Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brandon, FL 33511
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Customer Reviews
- 3.5 Average Customer Rating
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Attendant at location was excellent. Went to location on SR 60 first. Not very helpful. Didn't know that the entire process must be done online. This is NOT convenient for all people to navigate but the attendant at the renting location was great and walked me through the entire process. The people at the first location weren't helpful, they just told me I had to have a reservation. They did tell me where the nearest location with a truck that would meet my needs was, once I prompted them to.
WILLARD C1. Truck was dirty when we got it 2. Tank was below a 1/4 full 3. Had a ton of issues with the reserves drop off location and it getting changed on me 4. When we returned the truck, we were charged $5 on top of what we already paid despite all the problems we had already encountered… we return the truck with WAY MORE gas then we got it, we went 5 miles over the allotted mileage I guess and were charged for it even though the drop off location was way out of our way. So needless to say, our renting experience was absolutely atrocious and we will be using enterprise or some other business next time. Do better.
Melissa BIt was a very easy process. The only issue was that I was charged for a Dolly, which i did not receive. I asked for one but was told that they don't have any. In addition I was charged for 2 packs of blankets but only had one. Besides that it was a very simple transactions, but I would like to have my $10.00 back.
Constance MNothing. It was a great experience. The person was kind professional and understanding.
Felix R