Customer Reviews for Little Sue Mini Mart
(U-Haul Neighborhood Dealer)

486 reviews

430 Buck Jones Rd   Raleigh, NC 27606

(919) 870-1849

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(919) 870-1849

430 Buck Jones Rd
Raleigh, NC 27606

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No one working here wears a mask

SIMON G. 
Rating:
5.0

Good service

AHCENE G. 
Rating:
5.0

Customer did not leave a comment.

tim S. 
Rating:
3.0

Customer did not leave a comment.

Zachery G. 
Rating:
2.0

This was my first time using uhaul and The vehicle was clean and got the job done but the man who I checked in and out with was very rude and not very helpful.

Chanese P. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Very fast and professional

CHANAE B. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

RAJA SIDDARTHA P. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
2.0

The equipment was initially clean, but the vehicle was in a lot that was very muddy. While trying to be careful, my shoes were completely muddy walking around the vehicle making the initial assessment. Consequently, the interior floor was muddy from my shoes right out of the gate. Additionally, as I pulled away, mud was flung all over the truck from the tires. So I had a messed up truck the entire experience due to the parking lot. That really needs to improve. Otherwise, the pick up experience was good.

BRADLEY MARK S. 
Rating:
2.0

No one was wearing any kinda of mask or face shield who was working at this Uhaul location.

EVAN E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Fast in/out quickly

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

TRIEU K. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Wonderful service. Nice people and very personal.

bilal S. 
Rating:
1.0

The battery kept dying.

ANDRES F. 
Rating:
4.0

Back Drivers Side tire was at half pressure.

TIMOTHY Q. 
Rating:
1.0

3 people who work there don't wear mask at all!!!! It's crazy how irresponsible they are.

Gunay A. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
3.0

Customer did not leave a comment.

Carole C. 
Rating:
5.0

Outstanding employees. They were really helpful!

Vlad G. 
Rating:
5.0

Customer did not leave a comment.

LAURIE D. 
Rating:
4.0

none

BRENT O. 
Rating:
5.0

I loved everything

MELVIA A. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Nothing, the dude who helped me out gave me the best customer service I've had in my life.

Mitchell K. 
Rating:
3.0

Customer did not leave a comment.

Kaylan S. 
Rating:
2.0

The truck was amazing. The only reason for this complaint is that NO ONE at this business wore a mask during a global pandemic. I would 100% choose a different location that would care about me if I need another one.

Katherine J. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

latisha S. 
Rating:
5.0

Customer did not leave a comment.

KEARA W. 
Rating:
5.0

Very very friendly location and staff. Did not get the mans name but he came out and helped me with where to put everything and backing the truck in after I filled up. Will make sure to use them for a u-haul in the future whenever I move from this area if I ever do.

Claud H. 
Rating:
2.0

The store owner was rude and unhelpful.

Jasmine P. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
5.0

Customer did not leave a comment.

Yauheni P. 
Rating:
1.0

DO not rent from this location! The truck was full of boxes, they didn't have the dolly we rented and we had to go across town to get another.

Tomas M. 
Rating:
5.0

Very friendly, family owned. Checking in and drop off were fast. Would definitely recommend

Suzanne H. 
Rating:
4.0

Customer did not leave a comment.

TODD R. 
Rating:
2.0

The two people working with me who were in the store were not wearing masks the entire time, which made me a little uneasy. I would not go back to this particular place due to the negligence of the virus and not following Governor Coopers protocols of wearing a mask in public.

ANDREA S. 
Rating:
5.0

Customer did not leave a comment.

LUZ R. 
Rating:
3.0

Customer did not leave a comment.

QUINN G. 
Rating:
4.0

The staff was helpful and accommodating to my requirements. I would return to this location in the future.

Charles U. 
Rating:
3.0

The rate was high. I rented it for 2 days and there was no discount for returning it early as noted on my receipt. The quality of the radio and speakers were so bad that it gave me a headache. There was not a USB port for charging cell phone, which is a must for long trip.

BEVERLY A. 
Rating:
2.0

I kept trying to call them because I lost my car keys and they. Never answer . I ned to look In the truck between seats because I lost it prior to moving after I got the van

Tameka M. 
Rating:
5.0

Customer did not leave a comment.

Kia H. 
Rating:
4.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

ALLEN D. 
Rating:
3.0

Customer did not leave a comment.

RUHULLAH G. 
Rating:
5.0

Excellent customer service!

ROBERT P. 
Rating:
5.0

Very Great Customer service you are doing an excellent job. Thank ya'll for your wonderful service.

FREDDIE C. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
1.0

The employee was very rude and had yes knowledge about how to do his job.

Ali S. 
Rating:
4.0

Very helpful staff,

ALLEN D. 
Rating:
5.0

Customer did not leave a comment.

Vasudev R. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

MARTHA F. 
Rating:
5.0

Nice guys. Always so helpful.

LEO S. 
Rating:
3.0

found out the second day of the move that the running lights were not working only the brake lights and turn signals

timothy G. 
Rating:
3.0

Customer did not leave a comment.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

LAURA G. 
Rating:
3.0

Was not a dedicated Uhaul location.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

SHERONE K. 
Rating:
1.0

I clearly remember telling them I did not want insurance. He still charged me for it. I reported this to the area manager 3 times before she responded telling me she wouldn't refund me. It's only $14, but I know the gentleman at the store did it on purpose to steal from me. I'll never use Uhaul again after the customer service I received all around.

Stuart B. 
Rating:
4.0

Customer did not leave a comment.

Chad W. 
Rating:
3.0

Customer did not leave a comment.

jo C. 
Rating:
5.0

There is nothing you should do to improve the way you treat your customers because I was very satisfied with my experience.

EARLEEN H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

The jack on the trailer didn't work but the personnel at the facility were very helpful in helping to get the trailer off of my truck.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

It was a good location. We appreciated the help that they gave us when selecting the right size truck for our needs.

KEITH W. 
Rating:
4.0

Our return was an easy and smooth process. The people were friendly and helpful.

Marie B. 
Rating:
4.0

Roof leaked

MARK C. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
2.0

It was my first time renting a uhaul and the employees were not very helpful with the renting process. Nothing was explained for expectations, so I had to miss my Lyft ride due to having to take care of some things that I was unaware I had to do. Then I was told I'd be charged a lot extra if they were not taken care of.

Trenton Z. 
Rating:
5.0

Felt a bit smelly interior, i think i face this every time.

Emran A. 
Rating:
5.0

Super easy to get setup, the manager and his assistant were super helpful and explained everything we had questions about.

HORACE F. 
Rating:
5.0

Customer did not leave a comment.

ZAHRA M. 
Rating:
4.0

Very helpful staff. It was raining when I picked up my equipment but they still spent the time going thru the hook-up and safety checks in the rain.

Douglas H. 
Rating:
3.0

Customer did not leave a comment.

Charles R. 
Rating:
4.0

The location was good. The staff at the mini mart was super nice and wanted to make sure I selected the right truck. However, the truck smelled bad, like a public restroom that hasn't been cleaned in a long time. The back was dirty; it had a lot of dirt and dust so I had to sweep all that prior to putting my stuff in as to not get it dirty. I just think that if I have to leave the truck clean to not get charged an extra fee, then I should find a clean truck when I come to pick it up.

Zhandra S. 
Rating:
3.0

Small convenience store only person working

ARTHUR N. 
Rating:
2.0

Im unsatisfied with the service I got from this place Im new to Raleigh NC and I rented a 15' truck from them I came in the store and the gentleman in there asked me how many miles did I think I needed I said 40 I was going from there to Capital Blvd the truck air conditioning wasn't working so I was totally wet from sweat,and before I left the store the guy gave me a total of $89 and some change for my truck for 7hrs I went to my storage on Capital Blvd and back to my place which literally up the street from Little Sue's and I unloaded the truck and I returned it so I never used the 7hrs I used it for about 4hrs and I filled it almost full even though they gave it to me just a tab bit past the half mark I take the truck back to the location and the guy said thank you for the key and I said the truck had no Ac in it he said I will make a note to the guy that I originally picked up the truck from I said okay thank you; The next day I check my account and it's charged an additional 19.55 from them when I called they said I had no late fees or anything so I said then what is the charge for he retracts and says it must because you went over the mileage or something 🤔 I said you just said I wasn't charged for any late fees or anything but now you saying I was charged for going over mileage so I said okay I feel they took 19.55 and filled the truck up and I will never use this place again for rental purposes 😒

LAKISHA L. 
Rating:
5.0

Everything was Awesome

Tonia R. 
Rating:
5.0

We returned the trailer early and while the store was still open. It is not clear if we got a partial refund or not and we were charged the rate for after hours return even though the store was open when the trailer was returned. Can you clarify?

Robert C. 
Rating:
1.0

No one was available to unload the Jeep from the auto transport at drop off because he was "gone to lunch" at 3pm and not expected to be back in the next two hours.

Jacob N. 
Rating:
3.0

No masks!

Robert G. 
Rating:
2.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
3.0

Customer did not leave a comment.

Kenneth D. 
Rating:
1.0

They overcharged me

M'HAMED S. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED M. 
Rating:
5.0

Customer did not leave a comment.

JaQuan W. 
Rating:
5.0

The service was great, fast and convenient. Thank you

Abdelillah B. 
Rating:
3.0

Customer did not leave a comment.

Saeed S. 
Rating:
3.0

Clerk was not wearing a mask,

Richard H. 
No reviews have been submitted for this location.

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