Customer Reviews for Little Sue Mini Mart
(U-Haul Neighborhood Dealer)

1,048 reviews

430 Buck Jones Rd   Raleigh, NC 27606

(919) 870-1849

Office Hours

  • Mon-Sat: 8 am–3:30 pm
  • Sun: 12 pm–3:30 pm

Services at this Location:

Contact Us

(919) 870-1849

430 Buck Jones Rd
Raleigh, NC 27606

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–3:30 pm
  • Sun: 12 pm–3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cindy T 
Rating:
3.0

Customer did not leave a comment.

Brittany S 
Rating:
5.0

Best Uhaul service i received within my years of using Uhaul.

Fredy S 
Rating:
1.0

Customer did not leave a comment.

Edweenia W 
Rating:
5.0

Customer did not leave a comment.

Patrick S 
Rating:
5.0

Customer did not leave a comment.

thomas o 
Rating:
5.0

Customer service was very good. Thanks for making the process efficient.

William B 
Rating:
5.0

Very easy to return

Tom H 
Rating:
5.0

Great Customer Service. Easy in and out as well.

David C 
Rating:
5.0

Customer did not leave a comment.

Dick R 
Rating:
2.0

The van was blocked in by market distributer truck and was also parked too close to metal poles. Took 15min to back the van out without hitting anything. Vendor would not move the giant truck for us to leave.

Malia G 
Rating:
5.0

Customer did not leave a comment.

MANOJ J 
Rating:
5.0

Best customer service. Their Uhaul team is amazing.

Luidi R 
Rating:
5.0

Excellent service, high quality, good communication, I recommended

RADOUAN E 
Rating:
5.0

Customer did not leave a comment.

Rhonda N 
Rating:
5.0

Good work

hasona e 
Rating:
5.0

I see nothing that needs approval .

ROBERT C 
Rating:
3.0

The proprietor as Sue's mini-mart was very rude. The rental was not full of fuel and when I asked what if we returned it with more fuel he replied that was our fault not his. The actual drive of the rental was also not the best, it would take more than average to shift the gears which is a sign of poor maintenance and preventative maintenance, the brakes were spongy which is also a sign of poor and preventative maintenance. On returning the rental the colleague at the till was also quite rude, as a result we will not use Sue's Mini Mart for U-haul rentals in the future and may well seek using a far superior company that have more appreciation for their customers..

Debra c 
Rating:
5.0

Gerat experience - I am grateful that you all sent a text, as we were on our way to 500 Chatham. This location was so cool and the drop off was great.

nancy n 
Rating:
5.0

wiper blades need3ed to be changed on truck

Mark S 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
3.0

The amount being taken from transaction. I was overcharged it should have been 72.49 and I was charged 83.36. Just being more careful on what to charge client and making sure it’s exact amount on receipt. Overall the location of this place is great and the people who work there such as the owner and sales associate Karla were kind and helpful.

Danielle B 
Rating:
5.0

Customer did not leave a comment.

eddie l 
Rating:
5.0

Customer did not leave a comment.

Heather G 
Rating:
5.0

As always, great service, speedy pick up/drop off. Definitely recommend

Abdenour N 
Rating:
5.0

Customer did not leave a comment.

Jeffery L 
Rating:
3.0

The price is way to high for only having it a couple hours

Rachel G 
Rating:
5.0

Customer did not leave a comment.

Cynthia M 
Rating:
2.0

Customer did not leave a comment.

LAUREN V 
Rating:
4.0

Customer did not leave a comment.

Alexandra G 
Rating:
1.0

Horrible app, customer service is non-responsive, takes 50 mins to get approved on the spot.

Jueming L 
Rating:
5.0

Customer did not leave a comment.

Essadik Z 
Rating:
4.0

Customer did not leave a comment.

margaret k 
Rating:
5.0

The folks helping us were just as sweet and kind as could be! I’m so happy we got our rental van from them!!!!

Jean H 
Rating:
5.0

The managers of this UHaul location went above and beyond for me on my move, helping me extend my rental truck longer than expected when I needed it for a few more days, and additionally helped me sort out payment issues when my credit card company embarrassed me and rejected my extension payment as potential fraud. I felt trusted as a customer and this location at the Little Sue Mini Mart has earned my business for as long as I live in the area.

IAN F 
Rating:
5.0

Customer did not leave a comment.

Ali A 
Rating:
5.0

Staff put safety as a priority. Great to see.

Alan D 
Rating:
2.0

Needs more help. Only one employee on-site and he was attending cash register.

James B 
Rating:
3.0

Can’t pick up from a real person after 3:15 PM

Aimee G 
Rating:
5.0

Customer did not leave a comment.

Kristina L 
Rating:
1.0

For some odd reason I owe uhaul and I can’t get an explanation of what the charge is for. I would like someone from customer service to contact me and explain why I owe money.

Aaron D 
Rating:
1.0

Turned in vehicle to drop off location by 5pm. No one checked the vehicle after I just returned from filling it up. Had me put keys is a drop box. Then I get me electronic bill that charges me for gas. How can that be? Drop-off for this location in Raleigh was a joke. Doug and Denise at Auto and Truck Repair in Farmville are Awesome. Walked through the entire process. I should have done a round trip rather than dealing with what I have to deal with now as I wait 72 hours for a review process to take place. What BS!!!

Eric S 
Rating:
1.0

I would like to speak to someone about my experience. Please call me at 314-680-1903

Sheila G 
Rating:
5.0

Customer did not leave a comment.

Chester B 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Great service, thanks!

Evan S 
Rating:
5.0

Good customer service, friendly service

Patricia S 
Rating:
1.0

The online 24/7 check in never works

BRINSON B 
Rating:
4.0

Customer did not leave a comment.

Jodi S 
Rating:
5.0

Customer did not leave a comment.

Javier M 
Rating:
5.0

Customer did not leave a comment.

Nyasia L 
Rating:
3.0

The truck had pet fur all over the seats. The tires were slick and sliding in raid. Truck hesitated to start. Rear view camera has moisture until temperature rises. Plus I was over charging for mileage.

Takara P 
Rating:
5.0

I had lost my keys in the truck and they found it quickly!

Monica C 
Rating:
5.0

Customer did not leave a comment.

NAGI B 
Rating:
5.0

The location was great. However, customer service from the call center agents was horrible.

Tiffany A 
Rating:
5.0

Customer did not leave a comment.

joe w 
Rating:
3.0

Customer did not leave a comment.

Shanie H 
Rating:
5.0

Customer did not leave a comment.

Larry A 
Rating:
5.0

Customer did not leave a comment.

Son N 
Rating:
5.0

great service and it was very easy to rent and the attendant at the gas station was a great helpful guy too

moya v 
Rating:
5.0

I was satisfied 😌 with my rental. As far as I can say everything was just fine 🙂

EARLEEN H 
Rating:
4.0

Pick up was easy using the app. The store owner/manager came out to make sure we could open the key lock box and we had everything straight. There were no blankets in the truck when I picked it up. I'm not sure if I should have gone into the store to get them but the communication on that wasn't clear. Fortunately, the moving blanket charge was removed from my total.

Helen B 
Rating:
5.0

Customer did not leave a comment.

Bryant M 
Rating:
5.0

Customer did not leave a comment.

MD J 
Rating:
5.0

Customer did not leave a comment.

Demarcus M 
Rating:
1.0

I made a reservation in advance for an 8’ pickup truck for 11am. On my way to pick up the vehicle, I got a call from U-Haul informing me that no pickup trucks were available at my desired location and my reservation couldn’t be fulfilled. They re-directed my reservation to another location with an available truck, 15 miles in the opposite direction I needed to go. When I got to the new pickup location, the store was not open. The customer support rep who changed my reservation did not set it up correctly for “after hours” pickup, and did not realize the new location was not open. I had to sit and wait over an hour for the location to open, making me late for my task. I asked for leniency on the mileage / rental cost since U-Haul changed my reservation to a further location, but was told they would not compensate for the extra mileage or inconvenience I had to take on. Overall, an extremely frustrating and unprofessional experience.

Brad V 
Rating:
5.0

Very helpful and kind

LORI W 
Rating:
5.0

Customer did not leave a comment.

lisa c 
Rating:
5.0

Customer did not leave a comment.

Pauline G 
Rating:
5.0

Customer did not leave a comment.

ABDELKADER B 
Rating:
5.0

Customer did not leave a comment.

Pihilla P 
Rating:
3.0

The location is a bit wonky, being in a very crowded convenience store, but the agent was wonderful to work with.

DiAnna F 
Rating:
5.0

Customer did not leave a comment.

Li-Yu S 
Rating:
3.0

Run down appearance but friendly staff.

Michael I 
Rating:
1.0

Maintain the truck. Someone cleared the check engine light and then rented the truck to me. Engine light came on within a few miles. It cost me $16 to fill up gas for driving 10 miles. App was confusing, kept crashing, customer service wasn't good either.

Lawrence B 
Rating:
3.0

I specifically asked for Furniture pads and a utility dolly and they were not provided at time of rental.

Kevin P 
Rating:
3.0

The truck was adequate. We only had a few miles to drive. That's my only issue. Customer service was fine

DEBRA H 
Rating:
5.0

Excellent. Added extra hours with no problem.

Zhou S 
Rating:
3.0

Customer did not leave a comment.

mike l 
Rating:
5.0

Customer did not leave a comment.

Gabrielle M 
Rating:
4.0

Your websites is terrible

Kenneth S 
Rating:
3.0

Customer did not leave a comment.

MOHAMED K 
Rating:
5.0

Very efficient, helpful and friendly

Gregory C 
Rating:
5.0

The staff was very friendly and helpful. Very easy to work with.

Derek C 
Rating:
5.0

The mobile app allowed me to get a truck after hours when I needed it I loved it and I will use it again thank you so much for this app

Stephen A 
Rating:
5.0

The customer service was very helpful and polite I would definitely recommend them at this location

Raquel T 
Rating:
4.0

i chose little sue because they had the specific equipment i needed. they were fast and efficient. less then 15min, more like 10, to pick up the truck and to be rolling. the only issues i had were a small ones. first, as uhaul charges for mileage, i had to estimate the miles i would drive for the estimate.i was only off by a few miles, and it was a local rental, so, i never knew what the final charge would be until i returned the vehicle. also, the fuel level was 5/8 when i picked up the truck.i said that 5/8 was an odd amount. could they fill the tank, or set the level at 1/2. little sue is a gas station!! all in all, a painless experience. it seems as though there are small incidentals that will raise the rental rate by a few, unexpected, bucks.

JONATHAN M 
Rating:
5.0

Customer did not leave a comment.

Stephen D 
Rating:
5.0

Customer did not leave a comment.

José L 
Rating:
5.0

Customer did not leave a comment.

Zandra L 
Rating:
5.0

Not a problem

SALIK T 
Rating:
5.0

They gave me a vehicle with 48 miles to empty then charged me a service fee and gas fee

Kevel K 
Rating:
5.0

Rented a pickup from this location twice now to haul plants and both times had no issues.

William S 
Rating:
5.0

Customer did not leave a comment.

NOUAMEN B 
Rating:
5.0

Thanks

YOUSSEF S 
Rating:
1.0

Don’t charge someone for a dolly when you forget to give it.. Or just remember to give the things customers pay for.

JOSHUA A 
Rating:
3.0

Customer did not leave a comment.

Gail V 
Rating:
5.0

Excellent customer service as well

James P 
Rating:
4.0

Customer did not leave a comment.

ABDUL M 
Rating:
5.0

professional, friendly,efficient Thank you,

William M 
No reviews have been submitted for this location.

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