Customer Reviews for Little Sue Mini Mart
(U-Haul Neighborhood Dealer)

801 reviews

430 Buck Jones Rd   Raleigh, NC 27606

(919) 870-1849

Hours

  • Mon–Sat
    8 am–3:30 pm
  • Sunday
    12 pm–3:30 pm

Services at this Location:

Contact Us

(919) 870-1849

430 Buck Jones Rd
Raleigh, NC 27606

Services at this Location:

Hours

  • Mon–Sat
    8 am–3:30 pm
  • Sunday
    12 pm–3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
4.0

Customer did not leave a comment.

Hannah W. 
Rating:
5.0

It was a good experience. The store owner was very nice and helpful.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

nabil A. 
Rating:
3.0

The young lady behind the counter was very helpful when I picked up the truck. When I returned, the gentleman just had me leave the keys on the counter.

Stacy S. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Friendly and efficient customer service.

James C. 
Rating:
5.0

They were awesome, the most seamless rental I have ever had and they were friendly too!

Joshua G. 
Rating:
3.0

It is a convenient store and the staff couldn't care any less about the U-Haul customers in their store

Andrew I. 
Rating:
4.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
4.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Customer did not leave a comment.

Marlisia V. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
4.0

Have hand trucks available

Staige K. 
Rating:
5.0

Customer did not leave a comment.

Roxanne D. 
Rating:
5.0

Customer did not leave a comment.

Dancan M. 
Rating:
5.0

Render a carbon copy service, like mine.

Michael B. 
Rating:
5.0

We had never rented a U-Haul truck or trailer from this location, but are now very glad we did. Their transaction process was quick and easy and their customer service was an A+. I will certainly recommend this location and staff to the people I know looking for a U-Haul vehicle.

Mike M. 
Rating:
5.0

Owner did thorough walkthrough of damages to truck, instructed to timestamp document all photographs, orange box for keys, gas tank and mileage. There was a car to a food truck blocking the uhaul, owner talked to the food truck and got the car moved out of the way.

Justin M. 
Rating:
5.0

Return could not have been easier.

David F. 
Rating:
2.0

Let the customer know that they will be charged extra charges when management agree to accept the equipment make sure the customer knows and agree to these extra charges

Latasha W. 
Rating:
1.0

Customer did not leave a comment.

Connor C. 
Rating:
5.0

Customer did not leave a comment.

Jamie I. 
Rating:
5.0

Customer did not leave a comment.

Kristi G. 
Rating:
4.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

A very friendly staff member actually came out and met me before I ever made it in the building. Very polite and friendly Thanks Roy

Roy S. 
Rating:
4.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

None

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

laura M. 
Rating:
4.0

Had to send me to another location with no notice. Made me late for my moving. The lady at Storage King USA was extremely unprofessional and acted as if we were an inconvenience. The staff at Little Sue Mini Mart were amazing

Clayton H. 
Rating:
5.0

The people are really excited people.

wanda L. 
Rating:
5.0

Customer did not leave a comment.

Darryl L. 
Rating:
5.0

Customer did not leave a comment.

Quinshana D. 
Rating:
5.0

Customer did not leave a comment.

Francisco S. 
Rating:
5.0

Customer did not leave a comment.

Zatelia F. 
Rating:
5.0

Customer did not leave a comment.

TIA E. 
Rating:
3.0

Customer did not leave a comment.

Marcel K. 
Rating:
5.0

Customer did not leave a comment.

will P. 
Rating:
4.0

Everything was fine thank you

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
4.0

Give steps like adjust mirrors before driving, how cruise control works, how the lack works.

Jasean S. 
Rating:
1.0

No one at store to process paper work been waiting for hour and half This is rediculous

Gerald K. 
Rating:
4.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Great service, great follow-up and overall good experience. I'd recommend them to anyone.

Brian C. 
Rating:
5.0

Little store and market, they helped park trailer, was great to work with.

James M. 
Rating:
5.0

Customer did not leave a comment.

CARMEN G. 
Rating:
4.0

Customer did not leave a comment.

Helen K. 
Rating:
5.0

All good here

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Ram Surya Y. 
Rating:
4.0

Customer did not leave a comment.

Anton S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

The U-Haul employee left at least 30 minutes early. I chose this drop-off because of the hours/location. Fortunately the store employee and two men he asked to help were willing and able to move and unhitch the trailer. Without their help, I would have very delayed, inconvenienced, and mad.

Judi N. 
Rating:
5.0

Appreciated that my vehicle was ready to go when I needed it. They were very helpful and made the process easy when I needed an extra day. Highly recommend!

Zack M. 
Rating:
2.0

They told me the gas was at 3/4 full and it was only 1/2

Glynna B. 
Rating:
5.0

Customer did not leave a comment.

Caitlin M. 
Rating:
4.0

I originally was renting a truck from Cary Moving on 500 E Chatham Street, Cary, NC but the truck would not start. It was stressful and frustrating. The truck should have definitely checked before we got to it.

Sabrina I. 
Rating:
4.0

The app has a lot of issues. It is unreliable. I could not use my location, so I could not load the pictures or the gas amount. I tried the location sharing suggested, but that did not work either.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
Rating:
1.0

Overcharged me a lot of money

Ran B. 
Rating:
5.0

Truck smelled like cigarette smoke, very off putting for non-smokers.

Myah O. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Katie B. 
Rating:
5.0

Best uhaul service I got. The lady was very professional and helpful.

beamish B. 
Rating:
5.0

Good location with great service.

Michael B. 
Rating:
1.0

Uhaul employee was very polite. Upon return the Uhaul employee was out to lunch and the clerk that was there was very rude. I was paying for the miles driven and he didn't want to confirm the ending odometer reading and told me to just leave the key and that a receipt would be emailed to me. I'd basically just need to trust that they would charge me for the correct mileage driven. Said the Uhaul employee would be back in 30 min. I ended up doing the online checkout and when I went back to leave the key with the clerk he refused to take it. Told me that there was a box outside. Very rude.

Marie K. 
Rating:
4.0

The equipment was generally clean and well maintained, but a bit more preventative maintenance would have been appreciated as the truck's battery died on us twice after 2, 20 mile trips (we took 3 trips total for the day). If the battery level and other functions of the truck were checked more regularly, this likely could have been prevented. This created a headache and delayed our schedule several hours, though it thankfully occurred at the end of the day instead of the beginning. The location handled it well, but it could likely have been avoided altogether if preventative maintenance had been done.

Kevin Q. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Don't rent trucks very much. All I can say is the employees were excellent! They were friendly and explained everything to us from the type of truck we were renting to the cost of renting the truck! Will definitely recommend them!

PAUL H. 
Rating:
1.0

Wasn't clean I asked the lady do they sanitizer and clean and she lied, the stuff that's going on, these things need to be taken care of, she also changed the location to anywhere which I approved but as I look on receipt it didn't say that, I need a refund

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

Kevin Q. 
Rating:
5.0

Customer did not leave a comment.

Kareem M. 
Rating:
5.0

Great service, new rental van (with keyless entry!), excellent experience.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Nothing. I would like to add that my move fell apart. I already had a U-haul, but a family member left with it, and left me on the sidewalk with my furniture on the sidewalk. When I arrrived almost as soon as I made my reservation, I was told I could take the dolly to the van. I said I just had abdominal surgery. A young man said he would take the dolly and put in the van. You could tell that this was a friendly buissness.

Darcy C. 
Rating:
5.0

Owner very nice and helpful man

Marvin J. 
Rating:
2.0

Customer did not leave a comment.

Molly D. 
Rating:
5.0

Customer did not leave a comment.

Maricar A. 
Rating:
3.0

Customer service and communication needs improvement. I didn't feel welcomed and it was almost as if it was a joke that I was renting a vehicle. I wasn't communicated to about the process and also had to wait past my reservation to get the vehicle due to them not being there.

Cassidy M. 
Rating:
4.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

It was returned at 5:45 pm

NAGI B. 
Rating:
5.0

This location does not look like your typical U-Haul vendor, but the truck was spotless and the lady handling rentals was a PRO. The rental process was made easy by the professionals that work here.

Herman H. 
Rating:
4.0

Very easy return process, no problems at att. Good folks.

Steven P. 
Rating:
2.0

do not assume that the pick up site will be open at your reserved pickup time. I assumed that my truck would be ready at my 10:30 a.m. reservation pickup time, however, the location did not open until noon. :(

Robert D. 
Rating:
5.0

The problem I have is NOT with the location. This isn't a fair survey by any means. What I mean by that is I would rate ZEROS all the way down if it were a Uhaul direct survey, and NOT the location. Uhaul had my reservation, let me check in online. Then 10 minutes later called me to tell me they didn't have a truck at that location for me, that I would have to go 20 minutes out of the way to pick a truck up, and still pay for the mileage. Also, it wasn't for the time I reserved. THEN, I went to the location for the original reservation, and GUESS WHAT?! They had a truck, and it was indeed for the full time of my reservation. So all the pointless stress that Uhaul caused me, having to change the arrival time for the movers TWICE, was ridiculous. In the end, I still was NOT able to get the move done in one trip due to the having to reschedule the time for the movers to come. So all of that and I STILL have more stuff to go back and get myself. What a HUGE inconvenience, headache, and unnecessary panic attack!

MICHELLE V. 
Rating:
4.0

Pickup service was well coordinated. The rental vehicle was very clean. The drop off was also very easy and quick. I was impressed at how easy and seamless the whole process was.

Miguel L. 
Rating:
3.0

Improve equipment availability (ropes/dollies) at pickup

Kaustubh Jagdish B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
3.0

A little more signage, instructions of what to do with the truck in the lot

Isabella M. 
Rating:
5.0

The staff at Little Sue Mini Mart were very helpful and polite in helping with my Uhaul!

Mike C. 
Rating:
5.0

Very helpful and friendly staff

Christopher O. 
Rating:
4.0

Customer did not leave a comment.

Derrick C. 
Rating:
4.0

The only discrepancy was the gentleman was out for "lunch" during my scheduled pick up time, but he was courteous when he arrived.

Paul F. 
No reviews have been submitted for this location.

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