If possible, I would give this location ten stars out of five. I’ve never experienced the kind of customer service I experienced at this location. The lady at the desk was beyond helpful and professional at every detail during our conversation. She even hooked the trailer to our vehicle, even though she had a cast on her leg. She was a blessing to deal with and I let her know.
ALBERTO F
Customer Reviews for Littleton Monument & Vault LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine until I got the bill and found out that because the rental dipped into the weekend my mileage charge went from the advertised rate of $1.25/mile to 1.45/ per mile (or in my case $117.84). Plus I was charged $40/day for Safe Move Plus when what I ordered was the $15/day basic damage insurance for the vehicle alone, (so another $75 overcharge of a total loss of $192 .84) that I feel cheated out of. Be very careful when renting from U-Haul. If the want to "improve for the next customer" they could start with a policy of transparency and honesty. I will be taking these charges up with my CC company.
David Lthis site was excellent. I had no problem maneuvering and returning the trailer. She was very helpful.
ALYRE SI was very pleased with the service, the staff was very friendly, the car was clean and there were no problems, thank you
Aleksey MVery Friendly - easy return
CRAIG LNot advertise $19.95 then my bill was $122 for 2 hours.
Alma SLocally owned, very nice people. Very helpful
MARY TThis comment is for U-Haul in general., The drop off location was 26 miles the opposite direction of my way home., I called and they said there was nothing they could do., That does not make sense to me at all. I almost exceeded my mileage allowance because of it Need to readjust that program. Also, the program for estimating fuel to put back in the tank is sketchy I overfilled because there’s no way to really gauge it so I gave U-Haul probably $20 out of my pocket which is disgraceful., That needs adjustment as well. Drop off location was fantastic as far as service goes.
MARK MOwners responsive, very nice. Unit was clean. I returned early and they were able to meet me and unhook the very heavy trailer! Thanks again!
Mary TExceptional customer service .
Victor AHad the worse experience and so stressful
Alisha B