Customer Reviews for Local Jan & Vac Supply
(U-Haul Neighborhood Dealer)

1,120 reviews

34295 Doheny Park Rd   Capistrano Beach, CA 92624
(At PCH and I-5)

(949) 240-2328

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(949) 240-2328

34295 Doheny Park Rd
Capistrano Beach, CA 92624
(At PCH and I-5)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Not much. My experience was excellent. Friendly staff, best of all no waiting

john k 
Rating:
5.0

Very impressed! I was mistakenly charged for multiple days and I made one phone call to the store. Within 24hrs the management sent me a Zelle to compensate me! Friendly, polite, organized and respectful. Finally a place with customer service! Thank you guys.

Azad E 
Rating:
5.0

Nothing – Scott was an excellent owner and interaction. Very helpful!

KEGAN N 
Rating:
5.0

Everything came off very smoothly.

Cameron M 
Rating:
5.0

Excellent service and love the location.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

joshua g 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Dat T 
Rating:
2.0

The owner was very unfriendly and intimidating. There was no customer service. The Hispanic person was nice, but the White person was very domineering. I usually go to the one on Camino Capistrano, but I was forced to go here. He charged me $50 for cleaning, which could have taken 10 minutes brooming. I think that was overcharge. Last time he charged me $20.00 for cleaning.

Amir b 
Rating:
5.0

Great service from the guys at this depot. Always helpful

gerald h 
Rating:
5.0

Couldn’t get drivers side mirror to adjust so I could see and truck needs new windshield wipers. Love the guys in the office they’re always so helpful!

kim w 
Rating:
5.0

Customer did not leave a comment.

Shawn M 
Rating:
5.0

Great drop-off

Martin W 
Rating:
5.0

Location is great. No real instructions received when they texted. It would have been nice to have received a bullet point of what to do and expect when renting on a Sunday when they are closed. I find the app to be confusing. It is not clear how or where to start. It is not clear that you cannot get to the lock box combination until you go through the app completely. If you rent on a "closed" day make sure you ask how to use the app and what to expect in the process.

SHAWN A 
Rating:
5.0

Customer did not leave a comment.

Dawid S 
Rating:
5.0

I had a great experience! Can’t recommend changing a thing.

anthony s 
Rating:
1.0

I brought it back early with 3/4 tank of gas, not the 1/4 I started with. And charged me extra $20. Ridiculous!!!!

CAROL G 
Rating:
1.0

Customer did not leave a comment.

monica s 
Rating:
5.0

Customer did not leave a comment.

enrico l 
Rating:
5.0

Customer did not leave a comment.

RALPH R 
Rating:
4.0

Easy to rent- no hassle

dewitt o 
Rating:
5.0

Customer did not leave a comment.

Phillip H 
Rating:
3.0

Customer did not leave a comment.

Austin M 
Rating:
5.0

Customer did not leave a comment.

Patrick S 
Rating:
5.0

It was an easy experience.

Anne D 
Rating:
5.0

Customer did not leave a comment.

cristofer m 
Rating:
5.0

Customer did not leave a comment.

Tom V 
Rating:
5.0

Great Customer Service!! I’ve used them no less than 5 times & each time is fantastic! Definitely recommend!

Shawn A 
Rating:
5.0

Great staff and equipment. So helpful and kind

JAMES H 
Rating:
5.0

Customer did not leave a comment.

rita g 
Rating:
4.0

Customer did not leave a comment.

Thomas d 
Rating:
5.0

Clean, fast and reliable service!

Nurlan M 
Rating:
4.0

Very Helpful staff. Difficult to use u-haul app for Android. It does not integrate with Google password management.

nile a 
Rating:
3.0

One way is to expensive , I used this on this trip .

David V 
Rating:
5.0

First time at this location. Excellent customer service, returned the equipment quickly and I was on the road.

Ernest B 
Rating:
5.0

Customer did not leave a comment.

ALBERTO M 
Rating:
5.0

pick up was easy and quick

Derek R 
Rating:
5.0

Great experience!

Danielle G 
Rating:
5.0

Customer did not leave a comment.

steve s 
Rating:
5.0

Cheaper rates.

Linda B 
Rating:
5.0

Customer did not leave a comment.

lauren b 
Rating:
5.0

Great

William M 
Rating:
4.0

The Self Service drop off was very quick and easy

Vanessa C 
Rating:
5.0

Customer did not leave a comment.

Carlos L 
Rating:
5.0

Need little more space for big trucks)))

OLEH T 
Rating:
5.0

Customer did not leave a comment.

Sydney E 
Rating:
5.0

Customer did not leave a comment.

Linda B 
Rating:
2.0

All the parking spots were occupied and it wasn’t clear where to return my equipment.

Kolten Y 
Rating:
5.0

Customer did not leave a comment.

michael d 
Rating:
5.0

Customer did not leave a comment.

KONSTANTINOS M 
Rating:
4.0

Nice people good service

BERNHARD H 
Rating:
5.0

Tank was 3/8, I am guessing when refelling, I gave 5 extra gallons .

brian p 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
5.0

Have purchased items and used the rental services available at this location. They have always been super helpful and accommodating. We keep on coming back and definitely will recommend this location.

donna f 
Rating:
5.0

Customer did not leave a comment.

zac c 
Rating:
5.0

Great customer service,fast pickup and delivery.

EDWARD L 
Rating:
5.0

Customer did not leave a comment.

KONSTANTINOS M 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

Donna E 
Rating:
5.0

Customer did not leave a comment.

LEONILA V 
Rating:
5.0

Customer did not leave a comment.

LEONILA V 
Rating:
5.0

Scott was very helpful and professional.

Kathy N 
Rating:
5.0

Customer service was great and professional

lyinne r 
Rating:
5.0

Customer did not leave a comment.

Herbert C 
Rating:
5.0

Customer service was awesome! I’ve used this location before.

Julie D 
Rating:
5.0

The app crashed when I was taking photos for return. I hope the return is completed.

MIKE O 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

Customer did not leave a comment.

lorin f 
Rating:
1.0

Rude, charge gasoline much more than I used .... see by milliage..!!! Stealing not gonna be bless to your bussines..!

andi y 
Rating:
5.0

Great customer service, highly recommend!

MATTHEW H 
Rating:
5.0

Great experience from online reservation to pickup and drop off. Would definitely recommend and be back if ever needed.

Jarod D 
Rating:
5.0

Very professional and helpful and a great price

aaron j 
Rating:
5.0

Customer did not leave a comment.

MINA H 
Rating:
4.0

Customer did not leave a comment.

john k 
Rating:
5.0

This location is local to me an have used it before. Also have tons of vacuum and cleaning supplies.

Brian W 
Rating:
3.0

Truck was given to us empty - no gas at all.

Brooke F 
Rating:
5.0

Everything went well except the verification process at the online pick up delayed my departure. I had already checked in the night before and expected a faster pick up. Also, the dolly and blanket in the back got in the way as I had full loads. I had my own dolly and blankets but one of my heavy items bumper the dolly and broke the tag. I did not use the dolly or the blanket and do not want to be charged extra. I took a picture of my dolly along side your dolly eject was never unbolted from the floor.

Daniel J 
Rating:
5.0

Customer did not leave a comment.

Alexis P 
Rating:
5.0

Love this location! Nelson was super helpful when I picked up and dropped off. Scott was super great with helping me modify my pick up times.

Joe B 
Rating:
1.0

Parking lot was too small and difficult to navigate with a 26’ truck. Dropping off was difficult because there was no good place to park the truck.

Lindsey M 
Rating:
4.0

Very easy return process.

judd b 
Rating:
5.0

Customer did not leave a comment.

john b 
Rating:
2.0

There are signs that say “swept clean”. There have been multiple occasion in which it was swept clean and the guy says he needs to wash and squeegee so he charged the cleaning fee. If the trucks need to be more than “swept clean” then I think it should be posted. Plus stating “I’m not here to argue” with a customer doesn’t seem very professional.

francisco l 
Rating:
5.0

The guy working the counter was not very nice. When I returned the van, he told me where to park. Then he told me that I didn’t put enough gas in it. I told him that I did and he wanted to charge me for it. Well, he had me park on a hill, so of course it was going to be short. Yeah I can go get gas and come back. He also charged me for insurance I did not want. He offered me two choices. I specifically told him I wasn’t going very far I did not need insurance. But I asked him about it and he said that’s what I chose. This was not true. Haven’t had any issues with U-Haul until today.

Jimmy N 
Rating:
5.0

Gentlemen who assisted me on 5/27/23 was excellent, friendly, and helpful.

James F 
Rating:
4.0

Customer did not leave a comment.

James D 
Rating:
5.0

Very nice staff! Thank you!

Karl C 
Rating:
5.0

Customer did not leave a comment.

eugene b 
Rating:
4.0

I was told if I had the app to take it back after hours I would not be charged $20! When I received my receipt I saw that I was. I'd like that to be put back on my card. I used the app to do what it asked me to do and then the website stopped or had an error. I took a screenshot of it just in case this happened. Please do so and if you need to contact me do so also!

Danielle A 
Rating:
5.0

Customer did not leave a comment.

BERNHARD H 
Rating:
5.0

Customer did not leave a comment.

Sushi S 
Rating:
5.0

Good service .

DOMITILO R 
Rating:
4.0

Customer did not leave a comment.

Renato R 
Rating:
5.0

Easy return

Scott k 
Rating:
4.0

Customer did not leave a comment.

Corey L 
Rating:
1.0

This was one of the worst customer service experiences I have ever experienced. I had a guaranteed reservation for a 15 foot truck but on arrival I was informed that didn’t have it and flatly told I should try another uhaul location. Not one apology and no consideration to the fact I had hired movers who were already waiting at my house. Ultimately they agreed to rent me a 10ft truck that was in horrible condition for a $10 savings but rather than being able to accomplish my move in 2 hours with the movers it took 2 trips and 5 hours increasing my overall cost by $600 between the cost of the movers and the extra mileage that uhaul charged me. Uhaul stated that they would credit me $50 for my inconvenience but of course they never did. Do not do business with Uhaul or the San Juan Capistrano location. Horrible!

Robert M 
Rating:
4.0

We rented a 26' truck for 5 days this past week. It was a big disappointment that every time we parked it the truck would die. We ended up having to jump it 4 times. Unacceptable and we did not get a refund or credit.

michael K 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Nelson is amazing and extremely helpful throughout the entire process.

Tad B 
Rating:
5.0

Customer did not leave a comment.

darian j 
No reviews have been submitted for this location.

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