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Shawn M
Customer Reviews for Local Jan & Vac Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great drop-off
Martin WLocation is great. No real instructions received when they texted. It would have been nice to have received a bullet point of what to do and expect when renting on a Sunday when they are closed. I find the app to be confusing. It is not clear how or where to start. It is not clear that you cannot get to the lock box combination until you go through the app completely. If you rent on a "closed" day make sure you ask how to use the app and what to expect in the process.
SHAWN AI had a great experience! Can’t recommend changing a thing.
anthony sI brought it back early with 3/4 tank of gas, not the 1/4 I started with. And charged me extra $20. Ridiculous!!!!
CAROL GEasy to rent- no hassle
dewitt oIt was an easy experience.
Anne DGreat Customer Service!! I’ve used them no less than 5 times & each time is fantastic! Definitely recommend!
Shawn AGreat staff and equipment. So helpful and kind
JAMES HClean, fast and reliable service!
Nurlan MVery Helpful staff. Difficult to use u-haul app for Android. It does not integrate with Google password management.
nile aOne way is to expensive , I used this on this trip .
David VFirst time at this location. Excellent customer service, returned the equipment quickly and I was on the road.
Ernest Bpick up was easy and quick
Derek RGreat experience!
Danielle GCheaper rates.
Linda BGreat
William MThe Self Service drop off was very quick and easy
Vanessa CNeed little more space for big trucks)))
OLEH TAll the parking spots were occupied and it wasn’t clear where to return my equipment.
Kolten YNice people good service
BERNHARD HTank was 3/8, I am guessing when refelling, I gave 5 extra gallons .
brian pHave purchased items and used the rental services available at this location. They have always been super helpful and accommodating. We keep on coming back and definitely will recommend this location.
donna fGreat customer service,fast pickup and delivery.
EDWARD LScott was very helpful and professional.
Kathy NCustomer service was great and professional
lyinne rCustomer service was awesome! I’ve used this location before.
Julie DThe app crashed when I was taking photos for return. I hope the return is completed.
MIKE ORude, charge gasoline much more than I used .... see by milliage..!!! Stealing not gonna be bless to your bussines..!
andi yGreat customer service, highly recommend!
MATTHEW HGreat experience from online reservation to pickup and drop off. Would definitely recommend and be back if ever needed.
Jarod DVery professional and helpful and a great price
aaron jThis location is local to me an have used it before. Also have tons of vacuum and cleaning supplies.
Brian WTruck was given to us empty - no gas at all.
Brooke FEverything went well except the verification process at the online pick up delayed my departure. I had already checked in the night before and expected a faster pick up. Also, the dolly and blanket in the back got in the way as I had full loads. I had my own dolly and blankets but one of my heavy items bumper the dolly and broke the tag. I did not use the dolly or the blanket and do not want to be charged extra. I took a picture of my dolly along side your dolly eject was never unbolted from the floor.
Daniel JLove this location! Nelson was super helpful when I picked up and dropped off. Scott was super great with helping me modify my pick up times.
Joe BParking lot was too small and difficult to navigate with a 26’ truck. Dropping off was difficult because there was no good place to park the truck.
Lindsey MVery easy return process.
judd bThere are signs that say “swept clean”. There have been multiple occasion in which it was swept clean and the guy says he needs to wash and squeegee so he charged the cleaning fee. If the trucks need to be more than “swept clean” then I think it should be posted. Plus stating “I’m not here to argue” with a customer doesn’t seem very professional.
francisco lThe guy working the counter was not very nice. When I returned the van, he told me where to park. Then he told me that I didn’t put enough gas in it. I told him that I did and he wanted to charge me for it. Well, he had me park on a hill, so of course it was going to be short. Yeah I can go get gas and come back. He also charged me for insurance I did not want. He offered me two choices. I specifically told him I wasn’t going very far I did not need insurance. But I asked him about it and he said that’s what I chose. This was not true. Haven’t had any issues with U-Haul until today.
Jimmy NGentlemen who assisted me on 5/27/23 was excellent, friendly, and helpful.
James FVery nice staff! Thank you!
Karl CI was told if I had the app to take it back after hours I would not be charged $20! When I received my receipt I saw that I was. I'd like that to be put back on my card. I used the app to do what it asked me to do and then the website stopped or had an error. I took a screenshot of it just in case this happened. Please do so and if you need to contact me do so also!
Danielle AGood service .
DOMITILO REasy return
Scott kThis was one of the worst customer service experiences I have ever experienced. I had a guaranteed reservation for a 15 foot truck but on arrival I was informed that didn’t have it and flatly told I should try another uhaul location. Not one apology and no consideration to the fact I had hired movers who were already waiting at my house. Ultimately they agreed to rent me a 10ft truck that was in horrible condition for a $10 savings but rather than being able to accomplish my move in 2 hours with the movers it took 2 trips and 5 hours increasing my overall cost by $600 between the cost of the movers and the extra mileage that uhaul charged me. Uhaul stated that they would credit me $50 for my inconvenience but of course they never did. Do not do business with Uhaul or the San Juan Capistrano location. Horrible!
Robert MWe rented a 26' truck for 5 days this past week. It was a big disappointment that every time we parked it the truck would die. We ended up having to jump it 4 times. Unacceptable and we did not get a refund or credit.
michael KNelson is amazing and extremely helpful throughout the entire process.
Tad BCheck the condition of the (trailer) before having me drive 14 miles one way to pick it up. As a result of the damage to the trailer i had reserved, i had to decide whether to rent a truck instead, due to availability, distance and wasted time looking for another trailer at short notice. This decision cost considerably more, but the equipment (truck) was in excellent condition and the personnel were very kind snd helpful. No discount was offered for my inconvenience or additional costs i had to incur.
jim lThey were great truck and staff
Scott KI was disappointed, when I rented a PU Truck for 19.95 a day. When I returned to pay the bill was over double what it cost to rent for day. I only drove 10 miles n u charged me min 2 gallons of gas. The bump up in $ price for gas, not only did u over charge per gsllon, but 2 gallons to fill up? Crazy. Company I rented from said that's the way the computer is set. So U haul is not playing fair n trying to rip customers off. So because of that will not be renting from U haul anymore.
daniel bThe guys were great.
Steven B