Customer Reviews for Location ML Inc
(U-Haul Neighborhood Dealer)

366 reviews

455 rue Sylvio   Drummondville, QC J2A1L8

(819) 474-4677

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(819) 474-4677

455 rue Sylvio
Drummondville, QC J2A1L8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Rien le personnel est de première classe envers les clients.

YVAN N. 
Rating:
5.0

Tout était parfait

MARIO B. 
Rating:
3.0

Customer did not leave a comment.

Claude D. 
Rating:
3.0

Customer did not leave a comment.

Maryse C. 
Rating:
5.0

Customer did not leave a comment.

philippe P. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
4.0

Customer did not leave a comment.

Alain B. 
Rating:
4.0

Ça n'a rien à voir avec la succursale que j'ai déjà utilisé pour un retour avant (en octobre) et qui était très bien. Comme j'ai rapporté le camion après les heures d'ouverture, le système informatique (mon compte uHaul) me disait que je n'avais aucune réservation donc impossible de faire le retour en ligne. J'ai dû appeler, la communication était très difficile, et au final, j'ai tout laissé, en prenant photos comme preuve du niveau d'essense et km en cas de contestation éventuelle. Gros bordel fort désagréable !

MERIEM C. 
Rating:
5.0

Customer did not leave a comment.

JOSEE L. 
Rating:
5.0

Customer did not leave a comment.

ALAIN M. 
Rating:
3.0

J'avais téléphoné le jour avant pour avoir une plateforme complète, pour transporter un smart non-fonctionel. On me répond pas besoin de réserver j'en ai emasse.... en allant chercher la dites plateforme. Il en avais seulement une en stoque.. et ce n'était pas une plateforme complète. Je sais pas si y savent qune smart cest plus etroit en avant quen arriere. Que sur les rampes les roues etais a moitié sur le trailleur et lautre dans le vide! C'était bien le fun pousser l'auto a deux! Ah oui, on a piner le trailleur attendu qu'il vienne nous montrer comment. Nenon aucune explications. Il es juste sorti en courrant une fois quon etais parti! C'était la derniere fois. Merci.

GUILLAUME V. 
Rating:
4.0

Très bon service à la clientèle. Merci

raymond P. 
Rating:
4.0

l'espace où parker nos véhicule quand on emprunte des camions, sinon le propriétaire s'est débrouiller pour me trouver une place.

Sami E. 
Rating:
5.0

Customer did not leave a comment.

PASCALE M. 
Rating:
4.0

Do NOT change the return location the SAME day I picked up the truck. Please update your website if a location is permanently closed, so you do not offer to return a truck at that location. Thank you

Nicolas H. 
Rating:
3.0

Customer did not leave a comment.

Philippe J. 
Rating:
4.0

Customer did not leave a comment.

JAN L. 
Rating:
4.0

Il y a une difference entre le service en ligne et la réalité de votre intermédiaire. Premièrement on ne pas aller chercher le vehicule quant on veut et prendre les clefs. L'estimé de la location est incomplet on a une surprise a la facturation .On rajoute les heures réservé mais on deduit pas que tu as rapporté le vehicule plus tôt. La personne au guichet semble consciencieuse mais on sent une tension entre Uhall et le marchand. Vous ne specifiez pas le genre de permis de conduire .Pour ma location initiale par internet on ne mentionne pas le Classe 3 du permis de conduire qu'il faut avoir.

Robert D. 
Rating:
5.0

C'était parfait! Une dame nous a contacté pour nous aviser des changements 48hrs à l'avance. C'était fort apprécié. Merci :)

Kevin D. 
Rating:
5.0

The employee where very nice and efficient, but if I can give a zero star on the mechanics of the truck, I would. The turbo of the engine was not compressing properly. Could not get proper acceleration. There was also a problems with the direction. The front driverside wheel was not 90 degrees with the pavement. At least 80 degrees. Made a very wobely drive on the higway.

Sebastien S. 
Rating:
4.0

Customer did not leave a comment.

GILLES C. 
Rating:
5.0

Customer did not leave a comment.

ginette C. 
Rating:
5.0

Customer did not leave a comment.

ANDRE R. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

MARIE P. 
Rating:
5.0

Customer did not leave a comment.

Sylvie G. 
Rating:
5.0

Customer did not leave a comment.

MARIE P. 
Rating:
5.0

Bonjour oui ont na du bon service il y a juste une petite chose il y a eu une petite erreur c'était les couverture que je n'avait pas eu mais le reste tout était correct merci bonne journée

ALBERTINE C. 
Rating:
5.0

Customer did not leave a comment.

JEAN F. 
Rating:
5.0

Customer did not leave a comment.

GUYLAINE P. 
Rating:
2.0

Not this location but both that i dealt with messed up a number of times. First I made a trailer reservation (1555 warden ave) for a trailer to pick up a car 700km away. I even called the actual branch to make sure they have it and i was assured they did have it for me and i explained the 700km drive and to make sure they do have one. She even sent me a link for the check in for my licence pics without having to submit all other info. I go to pick it up and they have no availability ;( AFTER I the reservation and after i even checked in. After 1 hour of frustration they couldn't help and made a reservation on another branch on the way of my trip to pick it up the next morning at 830 as I requested over and over to make sure its available first thing in the morning. 10 min after I left the 1555 warden ave brach which made the new reservation ,Montreal head office called to inform me that I cannot pickup the trailer at 5 PM because that location in QC closes at 4pm. My heart dropped. I told them over and over(the 1555 warden ave) it has to be in the MORNING. The lady on the phone from Montreal changed it to 9am , thank God she called me by this fluke. I go get the trailer 700km away at 9 am today , i told the person at the counter I want to drop it off at 1555 warden ave after im done with it. I drive back to Toronto now and go to 1555 warden ave to drop off the trailer after hours. I go online for the drop off process guess WHAT NOW. He put as drop off location Kingston road. At 8 pm with two small children i have to go all the way there , and drop off the trailer in the middle of the rain with two kids in the car mad .

Antonis B. 
Rating:
1.0

Réserver pour 10h entre 5h30 et 17h30. Mais pas eu moyen d'avoir le camion avant 9h, car c'était fermé sans avoir eu aucun avis de celà. De plus, il fallait le retourner à 3h30 sinon payer un surplus. Ca n'a pas d'allure alors pourquoi j'ai réservé ? Très déçue, très mauvais service.

Ryan R. 
Rating:
4.0

Que les questions lors d'un retour sans service soit en francais

Andre R. 
Rating:
5.0

Customer did not leave a comment.

VALÉRIE P. 
Rating:
4.0

Customer did not leave a comment.

rose helene L. 
Rating:
5.0

Customer did not leave a comment.

FREDERIC S. 
Rating:
3.0

Parce qu'il a fallu faire 2h de route pour aller chercher un camion à Drummondville quand on habite Sherbrooke. De plus on a eu un camion de 26 pieds quand on avait réservé un 20pieds et reçu confirmation la veille d'un 20piefs

yvan C. 
Rating:
5.0

La dame était très courtoise et aidante.

Sylvain B. 
Rating:
4.0

Customer did not leave a comment.

maira anyela V. 
Rating:
2.0

Change your system and get your employés to give the right explanation.

Audrey H. 
Rating:
5.0

Customer did not leave a comment.

FRÉDÉRICK C. 
Rating:
5.0

Customer did not leave a comment.

Lyne B. 
Rating:
4.0

If I book a truck in advance I expect to be able to pick up that truck at the agreed time and place. I spent 40 minutes on the phone with an agent the day before I was supposed to pick p my truck because they informed me they wouldn't have any ready. It seemed as though the agents discriminated ahout where my trip was going and prioritizing other customers above me. Furthermore, the price they gave me isn't even that good, 99 instead of 200 something, which didn't include insurance or gas. So they made me drive an hour and a half with a frail old lady (because I didn't have a car) to go pick up a truck that was not what I ordered. Clearly, every year on July 1st uhaul will run out of trucks in Montreal, but if you have trucks in Drummondville you should get them driven in to Montreal. At the very least if you are unable to give customers what they offered you should tell them more than the day before in advance.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

luc L. 
Rating:
3.0

Au départ c'était vraiment exécrable comme service, la compagnie à relouer le camion que j'avais réservé à un autre donc à mon arrivée mon camion réservé n'était plus disponible, ensuite ils m'en ont trouvé un après mon avis défavorable sur Google. La personne qui nous à répondu nous a fait un rabais mais il était arrogant et bête. Donc , voilà et on s'est fait dire que ça arrive souvent , à vous de décider si ça vous tente de réserver là.

Caroline L. 
Rating:
4.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

luc L. 
Rating:
4.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

rejean T. 
Rating:
3.0

Customer did not leave a comment.

melissa B. 
Rating:
5.0

Customer did not leave a comment.

MARIO B. 
Rating:
5.0

Customer did not leave a comment.

François R. 
Rating:
5.0

Excellent service et bons conseils. Des personnes professionnels.

abd B. 
Rating:
5.0

Rien a ma connaissance

Claudette D. 
Rating:
5.0

C'était parfait pour nous.

MARYSE D. 
Rating:
5.0

Le service est toujours aussi bien rendu, M Marc Lamarche est vraiment un représentant U-Haul hors pair Merci!!!

NORMAND B. 
Rating:
3.0

The 12 blankets we prepaid for were not provided.

CAROLINE L. 
Rating:
4.0

Prix honnête + excellent service = client satisfait.

MICHEL B. 
Rating:
5.0

Customer did not leave a comment.

RCAELECTRIQUE C. 
Rating:
3.0

Customer did not leave a comment.

Keven G. 
Rating:
3.0

Trop cher

Claude H. 
Rating:
5.0

Customer did not leave a comment.

claude D. 
Rating:
4.0

Customer did not leave a comment.

MARC G. 
Rating:
5.0

Customer did not leave a comment.

MICHELINE P. 
Rating:
4.0

Customer did not leave a comment.

SANDRINE F. 
Rating:
5.0

Very nice people at this location, everything is easy and I feel welcome each time I am going there. Just make sure the previous client has cleaned the trailer, wasn't super durty, but still, a little bit. Other than that, was perfect! I highly recommanded this location for renting trailer to my family already! Thank you again.

Christelle D. 
Rating:
5.0

Merci je suis bien satisfaite :)

JENNIFER H. 
Rating:
3.0

ma facture devrais lire $39 loc + 15 ass + 123.65 $177.65 + taxe + $2.00 + 30 fuel +23.44 fuel + taxe J'ai une charge de $79.90 de trop >??????

PIERRE D. 
Rating:
5.0

Customer did not leave a comment.

Benoit P. 
Rating:
4.0

Customer did not leave a comment.

rejean G. 
Rating:
4.0

Je préfère que le moteur soit éteint quand je prends possession du camion.

ELIE H. 
Rating:
5.0

Nous avons bien aimé notre expérience avec UHAUL Merci beaucoup

REAL N. 
Rating:
5.0

You can't. Really friendly people , amazing service!!!!??????????

jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Michel C. 
Rating:
5.0

It's was a long travel. I had truck and trailer with my car on. On the flat Hwy, the truck's power is ok. But to pass mountains, I would like to have a greater power on the truck.

Raymond P. 
Rating:
4.0

The rental company “Location ML Inc - Drummondville) charged me $19.95 more because I exceeded the 6 hour by only just 24 minutes. I'm very disappointed. I would hope for a little more latitude from them.

Simon F. 
Rating:
3.0

Customer did not leave a comment.

Rejean D. 
Rating:
5.0

Customer did not leave a comment.

Simon F. 
Rating:
3.0

.

Daphne L. 
Rating:
5.0

clerk didnt know about 1 month free storage option, we eyeballed the drop off location to where storage was available, but it turned out not to be a uhaul storage place, i had to change my drop off location midway, it was kind of inconvenient.

VIRGINIE J. 
Rating:
2.0

Customer did not leave a comment.

sierra S. 
Rating:
5.0

Customer did not leave a comment.

Jaysson G. 
Rating:
5.0

jai fait un pré paiement sur internet incluant mon permis de conduire etc pour accélérer la prise en main de la remorque mais rien ne semble démontrer que cela est plus rapide il a fallu que la dame entre une deuxième fois mon permis de conduire avec date d'expiration et il a fallu que je paye un deuxième fois avec ma visa

Frederic A. 
Rating:
4.0

bien organisé, près a me recevoir , a vérifié l'hile pour moi . m'a conseillé pour l'essence a mettre pour un voyage a Quebec

Denis L. 
Rating:
4.0

Customer did not leave a comment.

Pierre Luc M. 
Rating:
5.0

Customer did not leave a comment.

Julien L. 
Rating:
5.0

J'ai apprécié le service courtois et la rapidité de toutes les procédures avant de prendre possession du camion

YVES C. 
Rating:
3.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

mathieu L. 
Rating:
5.0

Customer did not leave a comment.

MAXIME V. 
Rating:
5.0

Customer did not leave a comment.

jean-claude G. 
Rating:
4.0

Customer did not leave a comment.

michael F. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

daniel B. 
Rating:
5.0

Customer did not leave a comment.

Julien L. 
Rating:
4.0

Se didn't know that the trunk didn't have a "rampe d'accès". IT has been moré difficult because if that.

SOPHIE G. 
Rating:
4.0

Customer did not leave a comment.

Jacques Claude C. 
Rating:
5.0

L'équipe est outillé pour répondre à vos questions et est très sympathique.

JEAN FRANCOIS M. 
Rating:
5.0

Customer did not leave a comment.

JEAN PIERRE B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRE J. 
No reviews have been submitted for this location.

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