Customer Reviews for Lock 31 Beauty Salon
(U-Haul Neighborhood Dealer)

Rating:

3.0

Improve access to rentals. Directions are followed but still took 45 minutes to get rental truck!!

Rating:

3.0

I had very poor cell reception and your app was glitching a bit. Had to re due the whole take a picture after thing a few times. Maybe you can suggest to corporate to allow customers to upload cell phone pics when in a better cell service location. I took a bunch, but there was no way to upload them. Anyway, love the 24/7 idea, wasn't too tough, worth it for the convenience.

Rating:

3.0

Key boxes for pick up rentals not enough have to go and get from the back of the truck and open a second lock to get it.In the end is a waist of time for costumers not to mention to be in the phone for a 45 minutes trying to open the back door of truck to get a key .

Rating:

5.0

Again, my Samsung did not connect with your website or app. I had to drop it and call in the drop off, but that meant a $20 extra charge

Rating:

1.0

Dont try to charge people a fuel charge after they already gassed up the truck upon return. Tried to tell me it "looks like 2 gallons less than I picked it up with" as if you can actually check that with only a fuel gage and NOT a digital reading. I feel completely taken Advantage of. Charged me $11 for 2 gallons of gas. Gas is $3.47 a gallon. Yall are crooks.

Rating:

2.0

The pick up and drop off process was time consuming to do by phone. I had the documents needed but wasn't prepared for the time it took for the photos. I was charged for a dolly which I didn't get and I submitted the pic of the empty truck. I put down a deposit of $100 and am still waiting for my refund after paying the balance due. Very disappointing

Rating:

3.0

Your online self-service process was a nightmare. Basically. the renter is doing all the work of a Uhaul representative and still, paying the full amount. I will look for other options if I need to rent a truck.

Rating:

1.0

Your employees are rude. Can't help anyone. An your rates are ridiculous. I hope to never have to use your services again

Rating:

3.0

Location was convenient The self checkout pickup process process was quite difficult and time-consuming

Rating:

3.0

Having to use the app instead of working with a person was incredibly frustrating. The website didn't mention needing 2 people to verify my identity, the locks for the keys were really hard to open. The van was fine but it smelled really badly of cigarettes.

Rating:

5.0

no sign for the drop off box

Rating:

5.0

I paid for a utility hand truck but there was no hand truck, not did I receive my 10.00 refund for the payment. The truck was only half full of gas, and very hard to obtain by using online services. The old way of renting U-Haul worked perfect.

Rating:

1.0

Your process is not user friendly.

Rating:

4.0

The truck was bad all the time in the way it ran bad and use more gasoline than usual it ran locked I have rented before and never had problems but this time it was horrible

Rating:

1.0

This place is trying to send me a bill for $100 for miles I didn't drive. Had to rent a truck this past Sunday and when I picked it up, the fuel tank wasn't full & the mileage was over 100 miles off online. When I tried to change it online, it said I needed to speak with the person in charge on site. Well, no one was there. So I called left a message with my name and phone number and explained the mileage & fuel was wrong. No one even tried to call me back! They just sent me a bill for $100 for miles I didn't drive. I try to call again when I received the bill a few minutes ago, no answer. I'm so fed up. This place is such a scam. I have multiple pictures with dates and times to back me up. I already filled out the dispute form. Absolutely, such a joke. How do you run a business like this & expect to be successful? I should've listened to their other terrible reviews & went with another dealer.

Rating:

5.0

Made it very simple quick and easy. Fastenal was checked in and out within five minutes.

Rating:

1.0

The online pickup and remote check-in was a disaster. It took me an extra 90 minutes at the pickup location until eventually I discovered that the U-Haul system had mysteriously changed my pickup location to one that was 2 hours away in a different city.

Rating:

3.0

When my fiancee and I went to pick up the uhaul we found out that the battery was dead. Luckily one of the employees went out and got a jumper pack to jump the vehicle. We were then asked to keep the vehicle running to charge the battery while we loaded it with what was being moved, which added to the total gas used. Additionally upon arriving to the first destination we found that one of the reverse tail lights was out. The time wasted and the faulty equipment lead me to believe that this location doesn't do a particularly good job at maintaining the vehicles.

Rating:

4.0

I ordered moving pads and did not get them. You charged me for them and I would like a refund please.

Rating:

5.0

Very nice location to pick up vehicle. The 24/7 phone process was very easy. Truck was ready to go and easily retrieved when we arrived at pick up site.

Rating:

5.0

Don't change anything

Rating:

5.0

Item was not on the truck, did the job without the hand truck.

Rating:

1.0

I spent approx a half hour to rent a van on uhaul website after failing to do so through the app. When i finally paid , the code they gave me didn't work. I called UHAUL, they said they would give me $50 refund. I never got the key , never took possesion of the van. When they saw i wasn't taking it, they didnt cancel. And they said i should drive 30 minutes away to get the van. I needed to do a pickup in town and drop off in town. no more than 3 miles both ways. I had to call the next day to tell them to cancel which they should have done the first day. Today I get a bill sent to me saying it was turned in late and that I owe $44.32. All because they cant get the codes right. UHUAL sux. Every single time i try to use the stinken surface there is always something wrong. INstead of a van, i should have gotten $50 refund. Now Im being charged for something that was not my fault. Terrible service

Rating:

1.0

I was sent 70 miles out of my way for this van. Was supposed to pickup in Fallsburg NY. Made ee5 days prior to pickup. Paid twice as much as I was expecting. Lock box was a nightmare. Worse uhaul experience ever.

Rating:

2.0

Everything was okay until July 5th when I ordered a truck for 1:30 and I ordered a hand truck to help me move since it would help me move my things . I ended up having to do it another way because I had no hand truck and I got charged for it thank you for your time though

Rating:

5.0

Very good Customer Service. Would recommend anyone. Just keep doing what you doing. We had difficulty trying to unlock the vehicle but the owner came and that was a plus. Excellent service.

Rating:

2.0

There wasn't much cell service to do the mobile check in so a WiFi option would have been great since the app/website wasn't working well. Also the key we got was to the wrong truck and had to contact customer support to access the truck we reserved.

Rating:

5.0

My only complaint about the experience is that I reserved the vehicle for two hours. It took almost 30 minutes to set up and release it to me once I arrived on location. and that was part of the two hours so I felt extremely rushed to get it back on time. I was a little bit late in returning it but fortunately nobody was waiting for an echo location. It was not fun trying to rush when it was raining outside. I feel that you should let people know that it takes time to release the vehicle and the request to reserve the vehicle time should be adjusted accordingly.

Rating:

3.0

The key dropoff box was nowhere near the vehicle drop-off parking lot. Perhaps place the key dropoff box where the vehicle parking lot is or at the very least, provide instructions where the key dropoff box is so customers do not have to hunt it down.

Rating:

3.0

This location charged me 27 dollars for I don't know what reason, states “cleaning”when i left the truck the same way it was given from new Rochelle. Made sure I filled the tank to where it was received. Returned the truck after hours took pictures of interior and back showing it was clean and still received a bill. Instead of receiving some sort of credit for returning blankets I never used and having a truck that has issues.

Rating:

1.0

muy demorado el servicio por mi phone es mejor en la oficina pero en ellenville no hay llegue tarde a mi trabajo por telefono es muy demorado

Rating:

3.0

I feel the store should be open for assistance during pick up and drop off times. Customer service was also very slow to respond to messages and calls

Rating:

5.0

Thank you for the excellent customer service. Your help and attention made a challenging moving day as smooth as possible. The personalized service was above and beyond, and it was greatly appreciated. Thank you!

Rating:

5.0

It went smooth the process on the application was hard for me until I found out what to do after that it was perfect you got to read instructions follow instructions and then you'll be all right no contact with anybody and it just went smoothly

Rating:

1.0

The location was fine it was more of the self pickup they ask for so much information and pictures. Also you have to a alternative number. All the information that should've been ask when renting the truck