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William W
Customer Reviews for Lock It Up Lima
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
David was very polite service was excellent could not ask for any better service we also rented a storage from him he's honest and I will do more business with him in the future and I recommend to anybody trust him he's good
Franklin HThe lady was very helpful and knowledgeable
Rick MChange online policy
toure cI chose this location for in person service, but then was forced to do online check in anyway because the 1 employee at this site could not be there because of a personal situation. Online check in was awful. Took over 50 minutes even with the tech support help on the phone. Also the furniture pads I reserved were not in the truck.
Keith RHorrible, inconvienant process. No clear instructions at drop off. Pickup location confusing...Not enough employees. Rude employees at both pick up and drop off. Wont use again...Uhaul has really slid...just an awful experience i will not put myself through again.
Carol DUhaul personal was very polite and helpful with this rental.
Steven Pwebsite working correctly
Bernard CDropped off truck and car dolly after hours. The Uhaul signage was small so missed it the first time driving down the street.
john wThe gentleman at the lock it up storage was a pleasure to deal with!
Trevor OThe service was excellent!
Thomas RRather rude, no mask even though Ohio requires you to wear one, felt unsafe due to COVID rates. Also the on line worked up until I arrived then it failed so I had to have face to face. Said it couldn’t find current location.
Douglas SWhen a customer puts a location for pickup and a time that they need the truck, it would be nice to be able to receive the truck at that time and place. Not drive further away, or worse have to wait a few hours to pickup the truck delaying us in starting to load when we, the customer has limited time to work and load the truck.
Crystal LWe returned it on a day the location was closed.
david l! tow dolly light did not work when I p icked it up
Chris SBack of the truck was still be had to be swept out. Car dolly ratchet straps to hold car in place while pulling it down the road did not work properly we couldn't even use it. And then to top it off the person at the U-Haul where we picked this truck and car dolly up ad did not even know how to use the car dolly and would not even help. Stay away from this place go elsewhere
Gregory LClean the inside of the truck and the cargo area. The inside was muddy and the cargo area smelled like a farm vomited. The equipment appeared to be in good repair however there was no cruise control.
JOsh HNo one was at the location. It was my preferred drop off point.
Jennifer KNothing everything was perfect
Eric IInterior of truck was dirty. The A/C didn't work either.
WILLIAM HAll went fast and good.
KEVIN DI was and am very frustrated with UHaul for their policies on renting one way UHaul trailers. I ordered on line a week in advance and I don't know for sure that I will even get the trailer and that I could have to drive an hour away to pick up the trailer. Lock it Up made special accommodations for me due to his hours, was very nice and if I could just rent from him, I would. I have to rent this trailer four or five more times over the next two months so will try UHaul again but am looking for another dealer who will guarantee rentals for one way travel, at least with more than 24 hours notice of needing it. Thank you.
Barb ODropped off after hours, which was confinient.
Kathryn GLocation was clean. Service was friendly and prompt.
connie hVery friendly and helpful.
john cDid a great job hooking up trailer despite torrential rain-Thanks!
TIMOTHY SVery professional service
GREG PEric was awesome to work with!!!
JODI HHelped with some inaccurate paperwork in a very professional manners
GREG PI had requested that the trailer be available for pickup at a location in my town. I gave more than 48 hours for this to be accomplished and I still had to travel 22 miles (44 round trip) out of my way to pick up the trailer. The representative did not properly advise us on how to attached the trailer including the electric. This could have caused some problems while making the 2.5 hour commute for my move. Further, once I got the electric properly hooked up and the trailer properly attached to hitch, I discovered the left tail light was not working. Then we went to load the trailer and the dimensions on the door of this older trailer were different than what was stated on the website. This was a real problem as I had measured everything to be sure that we got the correct trailer. As a result, my large furniture items were not able to be loaded and moved. I only had a few large pieces and this is why we opted to rent a trailer. Needless to say, it was a fruitless effort. I now have to determine IF I will rent another trailer (with a larger door frame) in order to move my furniture. This has become very costly and time consuming. Needless to say, I am not satisfied with my experience.
KRISTEN S