Customer Reviews for Lock It Up Massillon LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

the problem is that the mobile pickup was an issue, which some was our fault on, the telephone people did actually help with the sign in BUT we ordered a dolly and it wasn't inside the truck so if we were able to pick up on time with the mobile we wouldn't of had the dolly. the owner or worker was actually there a few minutes early to help which was helpful but the codes on the boxes were not correct so we would have waited until they opened to get both the dolly and the key from the box because the codes were not correct. if the sign in would have been smooth we would still of had issues with the missing dolly plus the codes not correct. the idea of using the mobile was to be able to get a few extra hours in moving time so we do not recommend the mobile pick up at this location at all!! but the worker/owner dude was helpful so this location would be wonderful for an in person pick up location only!!

Rating:

4.0

Great customer service rep. Saved the day. Thank you .

Rating:

5.0

We had an excellent experience renting from this location! Karl was knowledgeable and very pleasant to work with when we picked up the truck. He even saved us money. What a blessing! Thanks UHaul for being available to help!

Rating:

4.0

Later hours for in store people.

Rating:

1.0

No people to help. Spotty WiFi in BFE location. Absolutely frustrating and horrible experience. Never again. Had to drive back to return lock. Absolute horrid lack of instructions. Terrible. F- grade

Rating:

3.0

Put a dolly in the truck when the customer orders a dolly.

Rating:

5.0

Vehicle smelled like it had been smoked in and was unlocked when I got there. I aired it out as best I could. Customer service is short. Not quite rude just short. Got hung up on twice. Had to call 4 times to find where my truck order was because it wasn't immediately on my app after purchase. Your truck rental order should populate immediately to your rentals. No where I saw was there clear directions to punch in your rental code to get the app to work.

Rating:

2.0

The guy at pickup was rude and condescending.

Rating:

3.0

Not able to print receipt upon rental returns.

Rating:

5.0

The app kind of stinks, my photos kept disappearing

Rating:

1.0

I was over charged I will never use them again or recommend to anyone

Rating:

4.0

Make your online easier to use.

Rating:

3.0

Allow truck pickup before 10am.

Rating:

1.0

I was charged for fuel that I shouldn't have been. I only logged 11 miles and put 1 1/2 gallons of gas in truck before returning. This us ridiculous to be charged over $16.00 for a fuel charges when I put back in what I used.

Rating:

3.0

The website is not user friendly. It is difficult to use, with tendencies to return to the main page. I eventually had to call your helpline for assistance.

Rating:

5.0

Karl was very nice! The computer system was having issues and he was able to figure a work around using a different internet server. Kudos to Karl!!!

Rating:

1.0

We dropped off early and no one was there even though their hours were posted that they were open. Was charged for fuel when we left the same amount in it that was in it when we picked it up!

Rating:

4.0

Brakes we’re real squeaky, and was running hard

Rating:

2.0

Gas was not at indicated mark that was already preprinted saying it was at a half and it was in between a quarter in a half. He did not go out and check the truck with us so mark any issues with it before we drove it off the lot. Will never rent again. I'd rather spend that paying everyone I know to gas up there trucks then deal with this again.

Rating:

5.0

Total crap service from dispatch and customer service lines. Both store employees were very apologetic but had no idea what to do to fix the issue. Very pissed about having to cancel my card after everything went through because my personal info was on peoples personal cellphones. But They did finally get me on the road. What should of taken my 2 1/2 to 3 hours total to pick up the truck pick up my furniture and drive home turned into a over 5 hour ordeal and that’s not even counting having to find unloading help the next day because my help couldn’t be here today.

Rating:

5.0

Don't change a thing. We pulled into the station; the Attendant must have seen the ID #'s on the truck? I walked in he had info pulled up and said I was good to go after handing in the keys. Less than 5 min we were on our way. KUDDO'S

Rating:

2.0

I arrived at the facility 1 hour after their scheduled opening time. I couldn't get a hold of anyone. Door was locked and no one was there. I called many times with no answer. I even waited for 30 minutes for someone to show up. Having someone present while doing off a trailer would be my recommendation.

Rating:

5.0

Thank you