the problem is that the mobile pickup was an issue, which some was our fault on, the telephone people did actually help with the sign in BUT we ordered a dolly and it wasn't inside the truck so if we were able to pick up on time with the mobile we wouldn't of had the dolly. the owner or worker was actually there a few minutes early to help which was helpful but the codes on the boxes were not correct so we would have waited until they opened to get both the dolly and the key from the box because the codes were not correct. if the sign in would have been smooth we would still of had issues with the missing dolly plus the codes not correct. the idea of using the mobile was to be able to get a few extra hours in moving time so we do not recommend the mobile pick up at this location at all!! but the worker/owner dude was helpful so this location would be wonderful for an in person pick up location only!!
Joshua C
Lock It Up Massillon LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Massillon, OH 44646
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service rep. Saved the day. Thank you .
Jim MWe had an excellent experience renting from this location! Karl was knowledgeable and very pleasant to work with when we picked up the truck. He even saved us money. What a blessing! Thanks UHaul for being available to help!
IRVIN BLater hours for in store people.
Sherrad BNo people to help. Spotty WiFi in BFE location. Absolutely frustrating and horrible experience. Never again. Had to drive back to return lock. Absolute horrid lack of instructions. Terrible. F- grade
Micah D