Customer Reviews for Lock It Up Storage King George
(U-Haul Neighborhood Dealer)

617 reviews

8534 Kings Hwy   King George, VA 22485
(Lille Falls Run LL)

(540) 775-0155

Location Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(540) 775-0155

8534 Kings Hwy
King George, VA 22485
(Lille Falls Run LL)

Services at this Location:

Location Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Danesha H.  |  Overall Experience 
Rating:
5.0

I have had to use this storage facility a few times when we're moving . Every one was very helpful and accommodating . I would recommend them in a heart beat

Kathy D.  |  Overall Experience 
Rating:
5.0

Great Services.

MARTHA M.  |  Overall Experience 
Rating:
5.0

I did not clean my storage unit it must had been auctioned to someone else so who ever you sold to find them and ask the. Shannon Harris Storage unit 213

SHANNON H.  |  Overall Experience 
Rating:
5.0

Nicola was very attentive and very professional in handling the tranaction and informing me of the rules and regulations. Excellent employee I will recommend the facility mand I will use the facility when I need your services again. Thank you

Jim G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Torin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis T.  |  Overall Experience 
Rating:
5.0

This was a great storage unit .... I'm so glad I chose this unit for my move....I will use it again if I have to and will recommend it to family and friends.... Thank You!!!

Phyllis T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Nothing

Roy K. 
Rating:
5.0

Drop off box was easy to locate. It was a flawless rental!

ROY K. 
Rating:
5.0

Troy was a great help!

Tabitha F. 
Rating:
5.0

I love U-Haul. But this was a less than perfect experience. I signed up to have a truck with Community Storage in Dahlgren VA, which was less than a mile from where I had to move just a few large objects into the storage space located at the same destination. Instead, I was transferred to a place 18 miles away. Not only was it a huge inconvenience, but at 89 cents a mile, it was a bait and switch that cost me a LOT more money. Pretty much not happy that I had to not only deal with the HUGE inconvenience of travel time, but money lost on top of it.

brett B. 
Rating:
5.0

Nothing, everything was good. Nicola provided excellent customer service.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Dereck M. 
Rating:
5.0

Customer did not leave a comment.

Angelette R. 
Rating:
1.0

Keep the deal that the customer originally got! Don't kill days on the truck or the 30-day special rental storage benefits. Just tried to find you contact form and got just a website devoted to your services, and I didn't see a contact for m listed anywhere, fast and easy for my complaints.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Shirley R. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

You the best rental company in the rental business. Don't change anything.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Oscar T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Troy was most helpful from start to finish. He made my check out and check in a breeze. He was courteous and explained everything with ease. If I wasn't moving to Florida I would definitely be back.

Rayetta D. 
Rating:
5.0

I really want to thank you all for the fine folks at Lock It Up Storage King George. They are comletly professional, courteous, and go above and beyond in taking care of us. Really great. Will be my first choice from now on. Lifetime loyal.

mark S. 
Rating:
5.0

Tabitha was a great help ??

Devin W. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Dropping off the car transporter was a bit difficult, this time. Other items, another car transporter and trailer were parked cross way in parking spots. Im sure it was because people were not comfortable backing them in. So....I quickly learned how to "parallel park" a car transporter while attached to my truck... in between two parked trucks.

Frank D. 
Rating:
3.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Vivian S. 
Rating:
5.0

I don't think you can streamline the service any better. Ours was great experience. Online order and express check in was quick and easy. When arrived next day to pick up truck, final details took no time. The lady working was very friendly and efficient. We did drop off after hours at same location. Received final bill, after estimated mileage adjusted for actual mileage, via email shortly after opened next morning. I would definitely use this site again and recommend to others.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Troy and Nicola have great attitudes and go above and beyond to satisfy customers. I rented a storage unit at this location as well. Always kind, helpful and accommodating!

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Ronnie T. 
Rating:
5.0

excellent professional service

Raymond H. 
Rating:
5.0

Make your biggest trailer with 6'-5” headroom so loading can be done w/out stooping and will fit a king mattress.

Patrick L. 
Rating:
5.0

Friendly, informative people. Quick check out/check in. No worries.

David J. 
Rating:
5.0

Great service as always!

Terrence S. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Nothing. Both onsite personnel that we communicated with were thoroughly knowledgeable. They helped us understand everything before signing and were helpful. Great experience!

Terrence S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Great guy!

Craig P. 
Rating:
5.0

went very well the guys were great.

Raymond H. 
Rating:
5.0

The personnel at this location (Troy and Nicole) were both professional and courtesy. They made the entire experience smooth and simple.

Pat R. 
Rating:
5.0

The vehicle needs an alignment and the power steering was not very good

Dana S. 
Rating:
5.0

Customer did not leave a comment.

marvin B. 
Rating:
5.0

Customer did not leave a comment.

Kristopher F. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Adora M. 
Rating:
5.0

I wish checking out the equipment went as fast as turning it in. Still a very good experience.

John C. 
Rating:
4.0

Lock it up self storage of king george represented the uhual name very well. The staff works hard to ensure vehicle condition is good and road worthy and ensuring that trailer hook up is safe and secure. I recommend them for customer service award.

Jesse H. 
Rating:
2.0

Online and sign on business said they opened at 8 am. Went to drop off and they weren't open. There were 2 other people waiting to drop off/pick up. It was pretty frustrating for everyone.

Krystle S. 
Rating:
4.0

Customer did not leave a comment.

Debra M. 
Rating:
1.0

Customer did not leave a comment.

Charlotte L. 
Rating:
5.0

Very helpful, and professional.

Reid O. 
Rating:
4.0

Customer did not leave a comment.

joe P. 
Rating:
5.0

Customer did not leave a comment.

Wilson H. 
Rating:
5.0

Very professional!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

Customer did not leave a comment.

Therese W. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

wayne H. 
Rating:
5.0

Customer did not leave a comment.

wayne H. 
Rating:
5.0

Great guys helped out and made the process easy

Norman C. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

N/A

jaime A. 
Rating:
5.0

Customer did not leave a comment.

Diana B. 
Rating:
5.0

The lady that helped us was fantastic.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Lindsay S. 
Rating:
1.0

Improve communication with the customer. If a truck is reserved for 10 am it is important to tell the customer that the office does not open until 1 pm. It would have been helpful to explain 24/7 reservations. After calling U-Haul, there was a 45 minute wait on hold to receive the code to acquire our keys. Which was a huge disappointment. The correct keys for the size truck that was ordered (15') should be left and not a ten foot truck which was too small for everything we needed to move. It was 2 hours away so multiple trips were prohibitive. All together it was a terrible experience. We will NOT be recommending or using this site or U-Haul in the future.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Jerome L. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Brittany R. 
Rating:
5.0

Customer did not leave a comment.

Tylene W. 
Rating:
5.0

Electronic pictures and now receipt did not work, very poor

Keith K. 
Rating:
5.0

Customer did not leave a comment.

LEOPOLD T. 
Rating:
5.0

Everything was fantastic!

Donald E. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

I've rented trucks from this location before. They run a good operation here. Clean and professional. Troy was very helpful ! Thanks

Clint H. 
Rating:
5.0

Very easy rental and return process!

Valerie C. 
Rating:
5.0

The front desk staff was friendly and helpful. Our truck was ready and prepped for us- in the past we've had to prep the truck (load dolly, check milage) ourselves at other locations. Truck was correct size and service prompt. I would use this location again.

Freddy N. 
Rating:
5.0

perfect process including after hours drop off.

mandy H. 
Rating:
5.0

My complaint is that this was not the reserved location. I requested a trailer a week before from oak grove and was told a day before pickup that I had to drive 14 miles away for pick up at this location. Very inconvenient.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

the after hours pick up thru the app was very stressful. I had asked if there was anything special I would need to know and due to not knowing what to expect, the entire process was delayed.

JANET F. 
Rating:
5.0

Customer did not leave a comment.

Vern D. 
Rating:
5.0

Customer did not leave a comment.

Kathi S. 
Rating:
5.0

No room for improvement...best Uhaul experience ever!

robert S. 
Rating:
5.0

Very nice and friendly answered all my questions.

Dereck M. 
Rating:
5.0

Customer did not leave a comment.

Vern D. 
Rating:
5.0

Nothing. Great job.

Dianne B. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

All around good facility. Great personnel

thomas G. 
Rating:
5.0

Customer did not leave a comment.

Brent J. 
Rating:
1.0

Customer did not leave a comment.

marlo C. 
Rating:
3.0

I would never recommend U-Haul to anyone again.

James W. 
Rating:
3.0

Customer did not leave a comment.

Kari H. 
Rating:
5.0

Customer did not leave a comment.

Lindsay H. 
Rating:
5.0

Staff was friendly and knowledgeable, facility was clean, excellent experience.

Jennifer l.  |  Overall Experience 
Rating:
5.0

The staff was top notch!!

JESSE M.  |  Overall Experience 
Rating:
5.0

Great facility, easy to find. They upgraded us to a bigger unit after I reserved the original one and all I had to do was ask. Would recommend.

JOSHUA F.  |  First Impressions 
No reviews have been submitted for this location.

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