Customer Reviews for Lock It Up Sugarbush
(U-Haul Neighborhood Dealer)

160 reviews

50 Sugarbush Ct   Ashland, OH 44805

(419) 289-1280

Hours

  • Mon-Fri: 10:30 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 4/11/2021 - 4/30/2021: Closed

Services at this Location:

Contact Us

(419) 289-1280

50 Sugarbush Ct
Ashland, OH 44805

Services at this Location:

Hours

  • Mon-Fri: 10:30 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 4/11/2021 - 4/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Brad T. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

The approval process requiring calling of alternate contacts is ridiculous.

Kurtis C. 
Rating:
5.0

Everything went pretty smooth. I just wish I was more tech savvy with this phone..

Joe S. 
Rating:
5.0

Mobil check in and out was fast and easy!

Ginny S. 
Rating:
1.0

The sign on the door said open, but a person yelled from inside that they were closed. They were very unfriendly and unaccommodating! I will never rent from this location or return a vehicle there again!

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

Katie C. 
Rating:
1.0

Truck leaked and I did not get a refund it anything

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

The place was closed when I got there, even though they were supposed to be open per their hours online. No one onsite, no call or prior communication to let me know they would be closed, no one answered the phone; just a handwritten note on the door saying they were closed that day and no other info. Thankfully when I tried calling them and they didn't pick up, the call eventually went through to a uhaul rep in a call center, and she was able to help me get the rental squared away, as the key was left in a 24/7 drop box. But once again, the storage facility owner did not let me know that this was the case. I actually panicked. And I needed to rent some moving blankets from them too, but was unable to because they were closed. Thankfully another uhaul dealer in town was able to give me some, but I had to waste valuable moving time in the process, as I was on a tight schedule. I've moved a lot in the past 7 years, and this was easily the worst experience I've had yet. I will never use this place again and will never recommend it to anyone.

RYAN Y. 
Rating:
4.0

Confusion as towny we were droping off here stated we had to google a spot yo drop off and this was it. Was told shoukd have been dropped off sooner but they were closed never advised in any manner how or where to drop off, but all worked out

david A. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
1.0

Worst customer service ever! would rather buy my own moving truck then use them again!

Earl B. 
Rating:
3.0

Associate was curt, the return time for equipment is 9pm and I was instructed to have it back by 4. However, upon further discussion I was told to leave it at the drop off location outside the door. Otherwise an easy transaction and equipment, and office was well maintained.

Andrew B. 
Rating:
5.0

Back n and drop off n office n done ?

Terry B. 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Very pleased. The owner very helpful. Very knowledges and put you at ease.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Jane W. 
Rating:
5.0

none

Tom H. 
Rating:
4.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Judy R. 
Rating:
5.0

Wonderful

Kristen R. 
Rating:
5.0

The location on sugarbush in ashland is a terrific location. Great service.

Ryder M. 
Rating:
4.0

Customer did not leave a comment.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

The moving helpers never called and never showed,

mike S. 
Rating:
4.0

Customer did not leave a comment.

MATT B. 
Rating:
4.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Loved using the app!

Keara S. 
Rating:
1.0

My daughter took the keys inside as I do not walk well. My son-in-law had taken the contract out of the truck. The lady looked it up on the computer and said we were supposed to take it to another location. She didn't want it and had no room for it. I went back to get the contract, in the meantime she told my daughter that it was time for her lunch and she had to go to the bank. She left my daughter at the location alone. Horrible service.

marilyn B. 
Rating:
4.0

Customer did not leave a comment.

mike S. 
Rating:
4.0

Make earlier hour available then the 10:30am

Brian F. 
Rating:
5.0

It closes earlier than most do

Donald T. 
Rating:
3.0

Customer did not leave a comment.

Shelly G. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
2.0

You guys took 2 payments off my card and I had to cancel my card so they could fix y'all mistake so thanks for nothing hope I don't move again crooks!

Bobbi B. 
Rating:
5.0

Mobile app wasn't working properly delaying pickup.

Jeffrey D. 
Rating:
5.0

Very friendly and helpful. Thank you.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
4.0

Uhaul trailers have no jack. They are very painful to lift onto the hitch from the ground. This trailer had lights not working but still hot the job accomplished. I just wish they had a jack or even rent one that fit.

David L. 
Rating:
4.0

Bobbi is very accommodating and has been very helpful with our rentals. She has made our hauling experience go much smoother and we are so thankful for that. Thank you!

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
4.0

First time using mobile check in/check out. Convenient and met our after hour need.

dusten P. 
Rating:
1.0

My username was used for people I don't even know. And I keep getting emailed about there pickup. Check emails before people use them.

Kristy C. 
Rating:
4.0

No idea. My son returned the truck, & he was pleased. So I am also pleased.

Penny K. 
Rating:
5.0

Customer did not leave a comment.

kevin C. 
Rating:
5.0

Customer did not leave a comment.

Arif B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

patrick J. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Was very friendly and my truck was very clean. I am very happy with my rental experience.

TREVOR H. 
Rating:
3.0

Customer did not leave a comment.

Corey R. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
3.0

The truck was parked so that getting into the truck was difficult because the cab of the truck was in a non-lev position. Also, for those of us with agility problems, the trucks need a fold out step ladder to get in them.

Teri C. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
4.0

This was an after-hours drop off, so we didn't meet with any of the people.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Jusus M. 
Rating:
5.0

Great customer service!! Returned item that was left behind!??

Angela D. 
Rating:
5.0

nothing

Riley S. 
Rating:
2.0

Parking area was not plowed. And I was charged for an extra 4.9 miles over the allowable even though I left 1/4 tank MORE of fuel than when I picked it up. Stupid.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

KAREN K. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Nothing, everything was perfect.

robert K. 
Rating:
3.0

Was nice and polite but didn't want to do anything about the gas difference.

BRENT L. 
Rating:
1.0

Awful, awful experience. You don't threaten people like that.

Andrew S. 
Rating:
4.0

Staff was very nice

Eric B. 
Rating:
3.0

I left the truck here and placed the keys in the after-hours drop box. The uhaul after-hours rental process needs help. No one informed me that I would have to complete information online. Uhaul needs to clarify policies and make sure customers are made aware of them.

John L. 
Rating:
3.0

I was shocked and extremely disappointed there was no cruise control on the truck. This made my long trip very hard and challenging. I was not made aware there was no cruise control or if it was an option or not.

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

The trailer worked out well for us but during our drive we experienced a severe rainstorm and when we unpacked, some of our items were wet.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

donald B. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
5.0

Customer did not leave a comment.

JEFF P. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

kim T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The manager at this location was very helpful and assisted me in attaching the trailer to my hitch.

Jonathan W. 
Rating:
4.0

Customer did not leave a comment.

Rosemarie D. 
Rating:
4.0

The 79cents per mile seemed a bit much!

Michael V. 
Rating:
5.0

Customer did not leave a comment.

patty B. 
Rating:
5.0

Awesome and very helpful!

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE C. 
Rating:
3.0

Spent 45 minutes here even after I did my on line paperwork.Not her fault the info she was given was wrong.She had to make 2 phone calls deleting my order and reapplying 4 times till it was accepted.I had to wait 12 minutes because it wasn't 10am or I would be charged an extra day.I was given a transporter that didn't match the registration I was given.When I got to my destination the vehicle wouldn't fit so I never used the trailer but was charged for it anyway.This is the second time U Haul has done this to me I won't recommend them to anyone.

Micheal G. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
4.0

Customer did not leave a comment.

Marc S. 
Rating:
4.0

Customer did not leave a comment.

Terry H. 
Rating:
4.0

They did not have the dolly we requested, which we really needed. Other than that, the service was extremely nice.

Katherine R. 
Rating:
3.0

I was disappointed I was not able to rent the truck for 24 hours. 3 pm to 9 am is not 24 hours. A discount for that would have been nice.

Charles S. 
Rating:
3.0

no comments on the site - as it was closed then we returned the vehicle. the assigned return location given was over 22 miles away which would have resulted in lots of extra mileage fees. Very poor communication from U-haul.com. I really miss customer service and being able to speak with someone directly.

Paige C. 
Rating:
3.0

Customer did not leave a comment.

Krista F. 
Rating:
5.0

Customer did not leave a comment.

Shiladitya S. 
Rating:
2.0

Lady at the business was personable and polite, but you can't contact them by phone. It rings but no one will answer. I was also charged for a second day for the trailer when I got my invoice. Also, trailer itself needs a jack on the tongue also. Too hard on an older persons back to try and lift it on the hitch with this big of trailer. Have used U Haul at another location several times with satisfaction, have to say will not be using this one again.

Gary M. 
No reviews have been submitted for this location.

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