The lady was super friendly and she was extremely helpful.
Sherry L
Customer Reviews for Lock It Up Sugarbush
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
24/7 Pickup-Checkin didn't work at all. Terrible website, kept timing out and running circular, starting over. Service at the counter corrected things, but ended up delayed 45 min. Still waiting to see if I'll be charged $20 convenience fee because check in website didn't work
Theodore GThe truck I got had a crack in the windshield and pulled to the left bad while driving
Joshua CDrop the check-in\drop-off using the phone app. This is just another case of putting the work on the customer under the guise of convenience. It is onerous and time consuming. Simply staff your locations properly and put the work back on your own employees where it belongs and not on the customer.
Timothy MI was told to just leave truck without an inspection. I took pictures for my own protection and did receive the all clear (receipt) in my email a couple hours later. Else all was very nice.
thomas RThe approval process requiring calling of alternate contacts is ridiculous.
Kurtis CEverything went pretty smooth. I just wish I was more tech savvy with this phone..
Joe SMobil check in and out was fast and easy!
Ginny SThe sign on the door said open, but a person yelled from inside that they were closed. They were very unfriendly and unaccommodating! I will never rent from this location or return a vehicle there again!
Rhonda BTruck leaked and I did not get a refund it anything
Matthew HThe place was closed when I got there, even though they were supposed to be open per their hours online. No one onsite, no call or prior communication to let me know they would be closed, no one answered the phone; just a handwritten note on the door saying they were closed that day and no other info. Thankfully when I tried calling them and they didn’t pick up, the call eventually went through to a uhaul rep in a call center, and she was able to help me get the rental squared away, as the key was left in a 24/7 drop box. But once again, the storage facility owner did not let me know that this was the case. I actually panicked. And I needed to rent some moving blankets from them too, but was unable to because they were closed. Thankfully another uhaul dealer in town was able to give me some, but I had to waste valuable moving time in the process, as I was on a tight schedule. I’ve moved a lot in the past 7 years, and this was easily the worst experience I’ve had yet. I will never use this place again and will never recommend it to anyone.
RYAN YConfusion as towny we were droping off here stated we had to google a spot yo drop off and this was it. Was told shoukd have been dropped off sooner but they were closed never advised in any manner how or where to drop off, but all worked out
david aWorst customer service ever! would rather buy my own moving truck then use them again!
Earl BAssociate was curt, the return time for equipment is 9pm and I was instructed to have it back by 4. However, upon further discussion I was told to leave it at the drop off location outside the door. Otherwise an easy transaction and equipment, and office was well maintained.
Andrew BBack n and drop off n office n done ?
Terry BVery pleased. The owner very helpful. Very knowledges and put you at ease.
Kenneth Wnone
Tom HWonderful
Kristen RThe location on sugarbush in ashland is a terrific location. Great service.
Ryder MThe moving helpers never called and never showed,
mike sLoved using the app!
Keara SMy daughter took the keys inside as I do not walk well. My son-in-law had taken the contract out of the truck. The lady looked it up on the computer and said we were supposed to take it to another location. She didn't want it and had no room for it. I went back to get the contract, in the meantime she told my daughter that it was time for her lunch and she had to go to the bank. She left my daughter at the location alone. Horrible service.
marilyn bMake earlier hour available then the 10:30am
Brian FIt closes earlier than most do
Donald TYou guys took 2 payments off my card and I had to cancel my card so they could fix y'all mistake so thanks for nothing hope I don't move again crooks!
Bobbi BMobile app wasn't working properly delaying pickup.
Jeffrey DVery friendly and helpful. Thank you.
Bruce KUhaul trailers have no jack. They are very painful to lift onto the hitch from the ground. This trailer had lights not working but still hot the job accomplished. I just wish they had a jack or even rent one that fit.
David LBobbi is very accommodating and has been very helpful with our rentals. She has made our hauling experience go much smoother and we are so thankful for that. Thank you!
Melissa CFirst time using mobile check in/check out. Convenient and met our after hour need.
dusten pMy username was used for people I don't even know. And I keep getting emailed about there pickup. Check emails before people use them.
Kristy CNo idea. My son returned the truck, & he was pleased. So I am also pleased.
Penny KWas very friendly and my truck was very clean. I am very happy with my rental experience.
TREVOR HThe truck was parked so that getting into the truck was difficult because the cab of the truck was in a non-lev position. Also, for those of us with agility problems, the trucks need a fold out step ladder to get in them.
Teri CThis was an after-hours drop off, so we didn't meet with any of the people.
Jerry BGreat customer service!! Returned item that was left behind!??
Angela Dnothing
Riley SParking area was not plowed. And I was charged for an extra 4.9 miles over the allowable even though I left 1/4 tank MORE of fuel than when I picked it up. Stupid.
Keith CNothing, everything was perfect.
robert kWas nice and polite but didn't want to do anything about the gas difference.
BRENT LAwful, awful experience. You don't threaten people like that.
Andrew SStaff was very nice
Eric BI left the truck here and placed the keys in the after-hours drop box. The uhaul after-hours rental process needs help. No one informed me that I would have to complete information online. Uhaul needs to clarify policies and make sure customers are made aware of them.
John LI was shocked and extremely disappointed there was no cruise control on the truck. This made my long trip very hard and challenging. I was not made aware there was no cruise control or if it was an option or not.
Laurie MThe trailer worked out well for us but during our drive we experienced a severe rainstorm and when we unpacked, some of our items were wet.
Robert DThe manager at this location was very helpful and assisted me in attaching the trailer to my hitch.
Jonathan WThe 79cents per mile seemed a bit much!
Michael VAwesome and very helpful!
Rebecca R