The approval process requiring calling of alternate contacts is ridiculous.Kurtis C.
Trailer Rental & Towing in Ashland, OH at Lock It Up Sugarbush
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ashland, OH 44805
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Everything went pretty smooth. I just wish I was more tech savvy with this phone..Joe S.
Mobil check in and out was fast and easy!Ginny S.
The sign on the door said open, but a person yelled from inside that they were closed. They were very unfriendly and unaccommodating! I will never rent from this location or return a vehicle there again!Rhonda B.
Truck leaked and I did not get a refund it anythingMatthew H.
The place was closed when I got there, even though they were supposed to be open per their hours online. No one onsite, no call or prior communication to let me know they would be closed, no one answered the phone; just a handwritten note on the door saying they were closed that day and no other info. Thankfully when I tried calling them and they didn't pick up, the call eventually went through to a uhaul rep in a call center, and she was able to help me get the rental squared away, as the key was left in a 24/7 drop box. But once again, the storage facility owner did not let me know that this was the case. I actually panicked. And I needed to rent some moving blankets from them too, but was unable to because they were closed. Thankfully another uhaul dealer in town was able to give me some, but I had to waste valuable moving time in the process, as I was on a tight schedule. I've moved a lot in the past 7 years, and this was easily the worst experience I've had yet. I will never use this place again and will never recommend it to anyone.RYAN Y.
Confusion as towny we were droping off here stated we had to google a spot yo drop off and this was it. Was told shoukd have been dropped off sooner but they were closed never advised in any manner how or where to drop off, but all worked outdavid A.
Worst customer service ever! would rather buy my own moving truck then use them again!Earl B.
Associate was curt, the return time for equipment is 9pm and I was instructed to have it back by 4. However, upon further discussion I was told to leave it at the drop off location outside the door. Otherwise an easy transaction and equipment, and office was well maintained.Andrew B.
Back n and drop off n office n done ?Terry B.
Very pleased. The owner very helpful. Very knowledges and put you at ease.Kenneth W.
The location on sugarbush in ashland is a terrific location. Great service.Ryder M.
The moving helpers never called and never showed,mike S.
Loved using the app!Keara S.
My daughter took the keys inside as I do not walk well. My son-in-law had taken the contract out of the truck. The lady looked it up on the computer and said we were supposed to take it to another location. She didn't want it and had no room for it. I went back to get the contract, in the meantime she told my daughter that it was time for her lunch and she had to go to the bank. She left my daughter at the location alone. Horrible service.marilyn B.
Make earlier hour available then the 10:30amBrian F.
It closes earlier than most doDonald T.
You guys took 2 payments off my card and I had to cancel my card so they could fix y'all mistake so thanks for nothing hope I don't move again crooks!Bobbi B.
Mobile app wasn't working properly delaying pickup.Jeffrey D.
Very friendly and helpful. Thank you.Bruce K.
Uhaul trailers have no jack. They are very painful to lift onto the hitch from the ground. This trailer had lights not working but still hot the job accomplished. I just wish they had a jack or even rent one that fit.David L.
Bobbi is very accommodating and has been very helpful with our rentals. She has made our hauling experience go much smoother and we are so thankful for that. Thank you!Melissa C.
First time using mobile check in/check out. Convenient and met our after hour need.dusten P.
My username was used for people I don't even know. And I keep getting emailed about there pickup. Check emails before people use them.Kristy C.
No idea. My son returned the truck, & he was pleased. So I am also pleased.Penny K.