Customer Reviews for Lockaway Storage Shaenfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lockaway Storage Shaenfield

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James B.
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Customer did not leave a comment.

Moses R.
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I lov dem! Da' knows me!

Guadalupe B.
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Easy process and return process was also simple. Nice truck and just a small parking lot hut do-able.

April T.
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Customer did not leave a comment.

Norma I.
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philip S.
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ANTONIO V.
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chandra C.
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Jim M.
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Stanley K.
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The customer service was good. As a mechanic, the truck I used desperately needs repairs to the front suspension. Vehicle needs to be better maintained if people are going to be driving them with their belongings in them.

Pedro G.
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Nothing to improve. I would like to comment and say we had great friendly customer service

Carolyn B.
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Customer did not leave a comment.

Patricia R.
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Too many emails regarding rental

Brent I.
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Customer did not leave a comment.

Benjamin J.
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Mandy was great and very flexible. She was amazing and showing me my storage and took back my rental with no hassles. Great service. Thanks Mandy.

Heather G.
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The dropoff location had very little parking and a very small driveway. However the overall experience was pretty simple and easy and I'm glad I was able to use my phone to check it in and drop it off. Everything was convenient and fast

Moses R.
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These 3 questions do not encapsulate my experience. I did not believe I drove 65 miles, and I definitely did not have the truck for +15 hours. Her testimony (guessing: Supervisor) of never having a problem for the 3 years, was unnecessary. I have never had a problem since she's been born. She casting aspersions on me that I'm saying someone is intentionally cheating me. That is not the case, and I resent it. Anthony IS one of the finest young men I'm met!! UHaul is a "Brand"! Not by stealth! Every question of accuracy is not a accusation. I will not cease business with UHaul, not because of one person's attitude, not even MINE!

Jesus S.
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Exceptional customer service

Cristy Z.
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Customer did not leave a comment.

Ilse S.
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HORRIBLE EXPERIENCE RENTING THIS TRUCK. IT WAS A NIGHTMARE. EVERY SINGLE THING THAT COULD'VE GONE WRONG WENT WRONG.

Antonio V.
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Customer did not leave a comment.

VICTORIA F.
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Bryan R.
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In my opinion, U-Haul customer service was well above average! Very A+++!!! From the customer service to the conditions of equipment used... EXCELLENT!!! Manager explained to me the process and all went accordingly and there were NO hidden fees! (Big plus) This was my second time using U-Haul. Would definitely refer friends and use again!

Nathaniel R.
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Some signage since it’s so small. I pass it up the first time and to take the turn around to get there. Even a small sight that isn’t blocked a tree would be great! Awesome staff! Thanks!

Michelle G.
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Jeremy B.
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Jeremiah T.
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Terry S.
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The ONLY issue with this location is parking which can't be fixed based on location, but the location and service make up for it!

amanda G.
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Andrew T.
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Tasha C.
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Luis Z.
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RICHARD S.
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Felix T.
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Nothing, everything went well!

Jessica S.
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Parking for customers was limited to one spot but there was multiple customers.

lydia R.
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Customer did not leave a comment.

Johnson F.
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Nothing, everything was great with this location.

Tirumalarao K.
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Lisa C.
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Damian D.
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Heike V.
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Michelle is amazing. She knows customer service and goes out of her way to make sure others are cared for. I would definitely rent here again and that is primarily because of how well Michelle did as opposed to how well U-haul did. When U-haul becomes fully automated I’ll probably find a new truck rental company... everybody has clean trucks, good trucks, available trucks, competitive pricing... not everybody has good people. The good people you get to interact with make the the idea of renting with certain companies so much more attractive.

Elizabeth M.
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Customer did not leave a comment.

Lydia B.
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Excellent customer sevice, attention to details, very welcoming, did not disappoint on delivery of truck, very fair pricing. Thank you for a making this part of our move go smoothly!!

JOSE R.
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New manager.

Roxanna M.
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Customer did not leave a comment.

Allen G.
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Wonderful job ladies, nothing comes to mind regarding improvements.

Isaac D.
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Not sure where the problem started but the reservation was under my name and contact information; somehow it got switched to my husband's name and contact info. Since then our reservation has been a nightmare from where to drip off, to us calling and asking if we can drop off at the uhaul less than a mile from us instead if the 20 mile away location they recommended. It was approved and she said she updated our file so we dropped off our uhaul at 11 am instead of 5 pm. Almost a week later i get an email that our uhaul was never returned. I talked to 3 different people and the last guy said he'd look into it and call me back. I finally get an additional bill for "After hours drop off charges" as well as "missing equipment" charges. This rental has been a headache from beginning to end. I've used Uhaul in the past and have never had issues but if this is the type of inefficient processes I'll have to deal with then I will definitely choose other options for moving vans.

MICHAEL M.
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Customer did not leave a comment.

Travis K.
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Great staff

marco R.
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Lock Away Storage manager and her assistant manager were great and very helpful.

Tim O.
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Customer did not leave a comment.

Michael M.
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Sales person was very nice and helpful.

Miguel E.
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Macy was a great member, very professional

ROBERT P.
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It seems some employees really work for commissions... ??? lack of team work. Rental truck was clean but need maintenance , really noisy.

Paul C.
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Customer did not leave a comment.

Tuwanna O.
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Mobile rental is garbage. Process is too long. For customers with accounts that always rent, this should be simplified through account. What's the point if an account of you have to keep putting info in. Process improvement needed.

Daniel S.
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Some minor scratches were noted prior to excepting.All were marked as previous rental damage. Rental agent was very friendly and answered all my questions. She was very professional. Thank you for making the experience go smoothly.

Jose G.
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Customer did not leave a comment.

Oscar R.
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Staff was awesome! Truck was great.

Laura V.
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Sydney L.
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I came from budget and was told they didnt have the truck I needed even though online I reserved it the night before. So I came to uhaul and they got me into a truck I needed in about 10 mins!! Excellent customer service! I will definitely use them again

Becky B.
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The staff at Lockaway Storage U-Haul are great! Explained everything, made it easy. After hours drop off is a big plus.

Monique T.
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Customer did not leave a comment.

Debra J.
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I dealt with two different ladies, pickup and dropoff. They were each friendly and helpful. Such an easy process.

anthony P.
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Customer did not leave a comment.

ELIZABETH W.
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provide some IMPORTANT details such , as where the camera is located. I wasn't aware the rearview mirror had a camera.

Allen G.
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Customer did not leave a comment.

Sandra F.
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Both locations had very great Customer Service personnel on duty. Experience was great!

Natasha R.
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William M.
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Excellent service

Jaime S.
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Christopher S.
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Michael R.
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Alberto G.
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Jonathan K.
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Martha S.
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Was told by call center/company to drop off truck and car carrier at this location, but at arrival was informed they won't accept car carriers. Staff was apologetic. Again, not their fault, but annoying and time consuming.

jesse R.
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10’ van has a rough ride. my back was sore that night other than that we got a lot accomplished very useful.

lena B.
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Customer did not leave a comment.

PEGGY K.
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Jeanine D.
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Mandy was so helpful and I was in, out of there quickly.

Armando O.
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None

Ric G.
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Customer did not leave a comment.

roberto A.
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Michael G.
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It would be great if the Uhaul rentals offered a military discount.

Julio H.
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Excellent teamwok thank you very much

Jacob C.
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Customer did not leave a comment.

DANIEL S.
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Thomas K.
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Uriel L.
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I paid over 500 hundred for a rental truck and turned it in a whole day before I had to. I can’t believe I had to pay an extra $54 because my gas was about 5 bucks less than what it was when I got it.. Not Good.

Charlie N.
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Customer did not leave a comment.

Nancy S.
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No suggestions. Both Michelle and Macie were exceedingly helpful and professional. The process was so technologically efficient.

Fabian V.
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Eyes got fuckin poke out. Crooks they are..

Jorge G.
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Customer did not leave a comment.

Larry O.
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Macy, Is great and always professional, and this is when you either rent a uhaul or even need assistance with storage. I've rented at the least 5-6 trucks and 3 storage units and Macy and Michelle at Lockaway Storage have been the best. O'Neil

Tommy L.
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Customer did not leave a comment.

John B.
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Tamela H.
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The truck steering wheel would lock up and not turn on. I also didn't know the 10-foot truck didn't have a ramp so putting a refrigerator in the truck was very difficult. The person at the facility was very nice and helpful but the truck was not well maintained.

William A.
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Customer did not leave a comment.

Drew H.
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Very inconvenient...I went to pick up the truck I rented at the Helotes TX location and they had no idea who I was and could not locate my rental. Finally they were able to locate and said they didn’t have the truck available and that I need to go to another location. They did not know this location so they had to call into the main number. I was delayed an hour and had friends waiting at my house to help me move. Was a horrible experience as I had to drive to another location. I did the express checkin in online so I would not have to wait, that’s didn’t work either. The location I picked up at was very friendly, but did not do anything for all the trouble I had.

RICK G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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