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ROBYN S
Customer Reviews for Lockaway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
all good
GUILLERMO BGot charged an extra $60 (an entire day) for being back 1 hour after our time. Our drop off time was supposed to be 4 PM. Our movers took longer than expected. I’d be okay with a late fee but not being charged an entire days worth.
MICHAEL GThere was no one in office- although hours were posted to be open. I used app to check in and out. App was slow at times, but was able to complete the process. Overall, not. bad.
Danny BI was deferred to this location by Uhaul (originally had Prosper location reserved). I had to wait 45 minutes for person to return from lunch to get my truck, and there were no moving blankets there. Person was very nice, and indicated that I just needed a code to get the truck key which was not provided to me by Uhaul in advance.
David M1)Don’t change pickup location the day before, 2)Don’t tell customer that pickup location has the necessary trailer ball for purchase onsite when the pickup location doesn’t even have a storefront, 3)Get employees that don’t show up to work 20 minutes late!
SCOTT SI noticed Tire air pressure was very low on 2 tires. The attendant helped us air them up. My husband had a gauge. The Attendant was great. Thx!
SARAH BExcellent customer service
JACKIE SOverall a good experience. Vehicle was ready. Paperwork was quick. Instructions were easy. Only concern is the parking.
LEONARD Wnothing, great experience
MICHAEL BPossibly make it mandatory that customers bring the truck back with a full tank. If not up charge them and have a facility cordenator fill the tank.
William MThe personnel at the Celina location was so great. Well mannered and very respectful. Keep it up.
PEZZY KWe dropped off the truck after hours but had some phone contact with Lockaway staff who pleasantly referred me to UHaul customer service who on both contacts with them answered my questions. FYI: U Haul app for return of Truck, after hours, is not user friendly, especially when attempting to submit the pictures requested!!
Michael NTruck had repair issues and did not appear to have been cleaned.
TRAVIS BWe thought at first that no representative will come out for the door is locked. The call number helped us that someone is there to assist us. The process is so quick and the app is helpful.
EDMUNDO RRecommend to wash the vehicle before rent out. The gas meter doesn’t reflect the real mileage used
TONY TFirst time using their mobile service. Once I got the approval, everything was smooth and easy.
Blake HOK location.
Brandie sGreat and easy experience. Top notch.
ERIK BVery nice service
Tung DFirst, I made my reservation for a 15 ft truck and an appliance dolly a month in advance to pick up at a particular location in Prosper, TX. After UHaul moved my pick up location to a vendor down the road, I was told that there were no dollies within a 10 mile radius. The reservation was made a month in advance, how does UHaul not have the equipment necessary to fulfill the reservation? So I had to run to Home Depot to rent a dolly at twice the rate that I had budgeted for at the time of my UHaul reservation. Then, when I picked up the truck, it had 1/16th tank of gas. I immediately had to exit off the highway and gas up. That's unacceptable to give a customer a truck on empty. Lastly, during the drive to my destination (about 200 miles), the air conditioning would stop blowing when the gas pedal was depressed to a certain depth, mainly at highway speeds. I drove most of the 200 miles without air conditioning in 100+ degree Texas heat. When I returned the truck at the drop off location, the first thing the attendant said to me was "did you have A/C?" So if this is a known problem, what is UHaul going to do about it? I've rented trucks from UHaul for years, but this has by far been the worst experience I've ever had.
Michael FNothing.
Anthony CHad to clean the windows (dirt and lots of bugs) before I could drive. Took an hour to pick up because of a "known bug" in the app. Had to buy gas immediately as the truck was just over 1/4 tank. Sounds like an exaust leak, gas dripping out of tailpipe, and had to stear about 30 degrees right on the wheel to go straight. Sounds like a bad experience?
CHRISTOPHER RThis would have been rated an excellent if it were not for the issue with the GPS pin. Apple maggots took us to the apartments just south of the location and Google maps pin was in the middle of their storage locker area instead of their locker. This made it very difficult to use the mobile check out. If it were not for the wonderful office] people this would likely have been a very low rating.
WILLIAM TThe care was smelling terrible and had bed bug all over the place.. terrible experience !!!
Amr SCelina was great. The woman working went out of her way to help us. This is how you keep customers.
Todd DThe truck leaked in multiple places ruining boxes and furniture. The appliance dolly was bent in multiple places and missing the belt on the bottom portion. Definitely not a good experience on a day where it rains for 10 hours straight.
Jonathan CVery friendly and very helpful! Definitely recommend this location and will be back!!
JOHN C