Customer Reviews for Locust Grove Marathon
(U-Haul Neighborhood Dealer)

285 reviews

4621 Bill Gardner Pkwy   Locust Grove, GA 30248

(770) 464-1197

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 10/16/2021 - 10/31/2021: Closed

Services at this Location:

Contact Us

(770) 464-1197

4621 Bill Gardner Pkwy
Locust Grove, GA 30248

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 10/16/2021 - 10/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
2.0

The man working at the store was rude. He was more interested in the tv, than helping me. I will not go back. The truck was clean and ready.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

PANICK A. 
Rating:
1.0

You rental person lyes and tries to steal from customers

ANGEL L. 
Rating:
3.0

I ordered a smaller truck and was given a larger one and had to pay more. I feel he should have offered the big truck at lesser price

ADRIAN A. 
Rating:
2.0

Better customer service (attendant wasn't friendly) Have previous renter clean cup holders (crumbs and sticky drink) Inspect Uhaul after repairs (damaged door was aggressively shaking for nearly 2000 miles).

TIMOTHY Y. 
Rating:
4.0

Very good experience. Will definitely visit again in the future.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Annette O. 
Rating:
5.0

Mr. Paul immediately provided me with all details of my reservation, which was easy to complete online. He insured the connection to my car was correct and explained thier safety function very thoroughly and in a friendly manner. I'll need to rent again soon and this will be my go to place to rent U-hauls.

WILLIAM H. 
Rating:
5.0

No complaints... excellent service and equipment.

Tony W. 
Rating:
3.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY J. 
Rating:
5.0

Although the hauler was not the correct one needed, This location when above and beyond to help me resolve this issue.

Greg W. 
Rating:
4.0

Customer did not leave a comment.

Sharon W. 
Rating:
4.0

The air conditioning in the truck was not cold.

Michael A. 
Rating:
4.0

1) The truck had a broken rear view mirror on the driver side 2) Let customers know in advance they have a 15 minute reset on a 24/7 pickup. We arrived later than 5:00 and had to wait a long time to get customer service on the phone to reset our pickup

Durward C. 
Rating:
3.0

Customer did not leave a comment.

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

RONALD A. 
Rating:
3.0

Customer did not leave a comment.

TYLER M. 
Rating:
4.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Darryl G. 
Rating:
4.0

Customer did not leave a comment.

CESAR M. 
Rating:
5.0

When you need a UHaul..... GO HERE ! Very friendly and super helpful !!!

William H. 
Rating:
5.0

Time and time again - the couple that run this UHaul location have the truck ready, help me when I seem to always have problems with my phone trying to check out the truck, and are just super friendly !!! THANK YOU !!!

WILLIAM H. 
Rating:
5.0

The gentleman was very nice and helpful

STEPHANIE G. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

I had a choice on two locations to pick up my U-Haul. No exaggeration - I drove an extra 7 miles out of my way to pick up from this location. It was worth the 14 extra miles plus fuel. This U-Haul agent really cares !

WILLIAM H. 
Rating:
5.0

I have gone here for years ordering U-Hauls. The owner of this store is completely concerned that you have a great U-Haul experience. On this return I had trouble using my phone to check the truck in. He noticed and quickly took over and completed the return and I was on my way. This may be the best place in the US to rent and return a U-Haul !!!

WILLIAM H. 
Rating:
1.0

No one was there at the time of pick up, had to wait over 30 minutes for husband to get back before we couldget truck. Then we told him where we wanted to drop off but he told us where to take it and that place was closed the day we went to return.

LARRY P. 
Rating:
3.0

The vendor was helpful.

Matthew W. 
Rating:
3.0

Customer did not leave a comment.

TAMARA T. 
Rating:
3.0

Customer did not leave a comment.

ROBIN T. 
Rating:
5.0

Customer did not leave a comment.

Bhavikkumar P. 
Rating:
5.0

Customer did not leave a comment.

JWANNA J. 
Rating:
4.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

ZHIYOU L. 
Rating:
5.0

Good service

LUCIA M. 
Rating:
3.0

Agent was friendly and helpful. Location was far from my requested Eagles Landing.

MARVA M. 
Rating:
3.0

Customer did not leave a comment.

BRITTANY D. 
Rating:
3.0

At first they were saying that I went over my miles. Was confusing at first

Carolyn P. 
Rating:
5.0

Customer did not leave a comment.

CHARNELL G. 
Rating:
5.0

The owner of this Uhual location will go way way way out of his way to help you. This is the place to rent your Uhaul !!!

WILLIAM H. 
Rating:
5.0

Paul was GREAT. Could not have asked for more.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

DEWANIA S. 
Rating:
5.0

None at this time.

ELLIS D. 
Rating:
5.0

Customer did not leave a comment.

Juan H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK K. 
Rating:
3.0

Customer did not leave a comment.

Gerald D. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

LAVARIS C. 
Rating:
2.0

This is not my first time with this location. I feel that they are rude. I was informed that I needed to put gas in the truck, even though I was returning it with more that I got it at. I would be charged for not putting gas in it. I stated that it has more in it that when I got it. She told me someone would check it out and send me a email with anything that I owed. I sent a email asking if there would be any refund because I returned the truck 2 days early and was sent a email that said no. I did not get the option of how long the truck rental was for, but only used it for 2 days.

Diana P. 
Rating:
5.0

This move was easiest yet. No glitches. You had the equipment I needed at the last minute. Service was great !!!

Pamela B C. 
Rating:
5.0

Everything was good.

Patrick D. 
Rating:
5.0

Trouble free experience. Exactly what I needed as crazy as life has gotten. Thank you!

Russell S. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda C. 
Rating:
2.0

Customer did not leave a comment.

KELSEY A. 
Rating:
3.0

This store was junky, Uhaul equipment was good. I previously tried to rent at the following locations. I tried renting from two different Uhaul locations. One at 471 Eagles Landing Pkwy, Stockbridge, GA 30281. Very poor service and the trailer that was on the ready line that they tried to rent me had a flat tire with a screw in it. and they had another trailer not on the ready line with a flat and said they were waiting on a tire for that trailer. I wasted like an hour of my time. Then went to a second location at Avalon Pkwy, McDonough, GA 30253 waited forever and couldn't get help.

John D. 
Rating:
4.0

The network was down, couldn't get the truck with the time I wanted, but worked out anyway.

perian C. 
Rating:
5.0

He was super friendly and very helpful!

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Paul was great. We had to handle this by phone at the last minute and he was professional and so helpful.

John W. 
Rating:
5.0

Customer did not leave a comment.

Luke W. 
Rating:
3.0

The check engine light was on and we were strongly encouraged to just drive it and call RSA if necessary. Sadly, it became necessary.

Stacey P. 
Rating:
5.0

Customer did not leave a comment.

Gerald D. 
Rating:
5.0

Customer did not leave a comment.

Aleatris W. 
Rating:
5.0

Customer did not leave a comment.

Brittney M. 
Rating:
5.0

This was such an easy experience. Everything went smooth. The equipment was great. Nice job Uhaul.

charlotte D. 
Rating:
1.0

I told him the pickup location was rainy and dirt lot and truck was muddy. The pickup rep was to document. He said he didn't believe me and if I didn't have picture he was going to charge $25 clean up fee. He is trying to get me to clean the truck so he can turn around and rent without cleaning. This occurred at the time of trailer drop off and I didn't look for pictures. I was able to find the before pictures to show the truck was rented dirty although I cleaned before returning. Wish I didn't pick that location to drop off. Allow option to change drop off location. I will also leave a review on his business.

Keisha F. 
Rating:
1.0

Made a reservation 2 weeks in advance.Was called the Friday before my rental date.Was told my rental would not be available.Upgraded me to a bigger truck and location.Went to the location on the day to pick up.And their was no truck there for me to get.Had to call and get a truck.In a totally different town.

charles L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Shawn N S. 
Rating:
3.0

Customer did not leave a comment.

Tyra V. 
Rating:
5.0

Every thing was great, mr.paul is a great sell man to customers. I will tell my family and friends to go to this location.

darlene H. 
Rating:
3.0

Hand trucks did not work and the truck ran horribly, it was a day I'd rather forget.

Jonathan B. 
Rating:
4.0

The inside of the cab of the cargo van stunk to high heaven.

John H. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Darrin R. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
1.0

This place is creepy and the owner/manager wouldn't come out from the back and spoke to me through the door. I could barely understand him and finally got that he was telling me that he'll check it in later, that I could leave. I took pictures of the trailer where I parked it and then left.

Kimbrough P. 
Rating:
1.0

Terrible customer service. I had a reservation for 11:00 I got to the site and the person left and went to a doctors appointment so I was left to stand around. Thank god a U-Haul worker came on the scene and was able to get me into the U-Haul. DO NOT GO TO THIS LOCATION!!!!

tahirah H. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

Benjamin H. 
Rating:
2.0

Customer did not leave a comment.

Judy B. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Chandra S. 
Rating:
3.0

It was a gas station, I had to unload the equipment by myself, he was no help, luckily he was able to log in and do everything properly and it only took 5 min, luckily he spoke decent English as well

barry O. 
Rating:
5.0

quick,great,helpful

pravin P. 
Rating:
5.0

The gentleman was very kind and helpful.

michael F. 
Rating:
4.0

Customer did not leave a comment.

Lynn W. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Bonnie R. M. 
No reviews have been submitted for this location.

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