Customer Reviews for Lok All Storage
(U-Haul Neighborhood Dealer)

168 reviews

1 Buchanan St   Cobourg, ON K9A1Y8

(905) 373-0126

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(905) 373-0126

1 Buchanan St
Cobourg, ON K9A1Y8

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice reception. Clean vehicle. Excellent service

Biju W. 
Rating:
4.0

Customer did not leave a comment.

RANDALL L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Spoke to Julia before dropping off this trailer..very helpful and clear where to drop it. Thanks Julia

COLIN-KAREN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Rod V. 
Rating:
5.0

Great folks to do business with!!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Everything went well. Julia was an excellent person to deal with. Would go back to U-Haul, Cobourg, anytime!

DAVID K. 
Rating:
3.0

This is my second bad experience with UHAUL. I decided to give the company another chance after my first experience --- should have gone with another company. Both times your customer care was deficient in the UHAUL system, NOT the local folks who have to deal with the fallout of UHAUL's poor management, logistics and lackluster care about a smooth customer experience. Recently, I made a reservation for a 10 foot truck at a local outlet 20 minutes from my home (a nice walk). When I got there, they advised that” 1) They don't have 10 foot trucks and haven't for years 2) My reservation was just a request for that location … my actual rental location was a further 25 minutes away …. The availability of a 10 foot truck was the likely reason the reservation was shifted to the other location. Since I walked to the first location, I needed to walk another 25 minutes in sleet and snow to the other. When I got there, they advised that: 1) in fact they didn't have 10 foot trucks either … and haven't for a long time 2) reservations are just requests, not guarantees I specifically reserved a 10 foot truck because I could not navigate a larger truck in the small alleys of Toronto …. Not to mention I didn't need a larger truck that guzzled additional fuel! You should change “make a reservation” on your website TO “Make a Wish” because it seems that it would be a miracle if I got what you promised, where and when you promised. BTW, the first time I made a reservation, you accepted it at a time that the local location was not even opened!

Arnel S. 
Rating:
5.0

Customer did not leave a comment.

KARIJ M. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE M. 
Rating:
5.0

Always a great experience here. Fantastic service so helpful and great to deal with.

KAREN C. 
Rating:
5.0

Many thanks! Received excellent service - transaction was highly satisfactory all around !

HELGAMARIA M. 
Rating:
5.0

Customer did not leave a comment.

CEDRICPHILIPPERE C. 
Rating:
5.0

Customer did not leave a comment.

Ivan L. 
Rating:
5.0

Customer did not leave a comment.

Ivan L. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

DONALDJOSEPH A. 
Rating:
5.0

Julia was great. I'll be back!

Richard S. 
Rating:
5.0

The windshield was very dirty and needed cleaning. It looked like someone wiped the inside with an oily rag

JAMESF B. 
Rating:
3.0

Customer did not leave a comment.

STANLEY G. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

SYLVIAJ K. 
Rating:
5.0

Another very helpful associate who helped unhook up my trailer. Pleasant and friendly!

Bryan H. 
Rating:
4.0

Excellent service professional and polite.

JOHN D. 
Rating:
2.0

When we rented the truck it had a flat rear tire. The receptionist said that We had to call roadside assistance to get it filled. We had to delay our move by a day because of this because we had to wait till 10 o'clock at night for someone to come and fix the seal on the tire. The truck was dirty and there was garbage in both of the door pockets. The whole experience was very frustrating and inconvenient. The receptionist also put my email in wrong so that I didn't receive my rental contract. I had to go back in and check and she had made two spelling errors both in my last name and email provider.

ANNE F. 
Rating:
3.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

BRENTA M. 
Rating:
5.0

The 20 foot cargo van had enough power to haul my good down the 401 to where we now live. The people I felt with were very friendly and helpful. I would definitely use them again.

BRENNANA L. 
Rating:
5.0

The box light did not go off even when it was turned off in the cab. We a few times and also checked for additional switches but could not find a way to turn it off. Maybe good to check the switch for breakage so the battery does not drain for a customer if left alone for a period of time.

Bruce B. 
Rating:
5.0

The woman who gave me the truck was very helpful. I appreciated her good attitude and helpfulness

CHRISTINEM I. 
Rating:
5.0

Customer did not leave a comment.

JASONJ L. 
Rating:
5.0

She was super helpful and nice.

Stephanie B. 
Rating:
5.0

Everything was perfect! The staff is amazing and so helpful. I'm excited to move again and see the wonderful staff!

Tiffany C. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

None Needed

Richard E. 
Rating:
5.0

Excellent service! Fast checkout and return.

KATHLEEN H. 
Rating:
5.0

Nothing to improve. Service was excellent. Equipment handled nicely on the highway. Thank you

SHAYNE A. 
Rating:
5.0

Great experience with Lok All Storage.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

TREVORARTHUR G. 
Rating:
5.0

The vehicle was in good condition, issued on time, no unexpected charges, no problems with returning the vehicle. Excellent experience. Will use that location again if needed.

Viktor T. 
Rating:
5.0

Customer did not leave a comment.

Curtis U. 
Rating:
5.0

Customer did not leave a comment.

Curtis U. 
Rating:
4.0

Customer did not leave a comment.

M-Richard L. 
Rating:
5.0

Truck was clean and ready to go when I picked it up. COVID protocol was in place and welcomed. Thanks.

Richard S. 
Rating:
3.0

Lots of room to park the truck which was good because the alternates were not accessible without a car. Note. It was not clear where to leave the keys. There was no marked lock box or sign.

Michelle C. 
Rating:
5.0

Let the customer know that you need to take pictures of the inside of the vehicle and final odometer reading if your returning the vehicle if the facility is closed of the fuel gauge and odometer before leaving

RICK B. 
Rating:
5.0

The lady at the counter was very helpful, and courteous. I would definitely recommend renting from Uhaul at this location.

Naudia N. 
Rating:
3.0

Wasn't impressed that i had booked a 26'truck and the day before uhaul changed it to a 20', stating the location I was picking it up from doesn't have a 26', yet the day I picked up and returned the truck a 26' was in the parking lot. I do have to say Cassandra was a great help with the mixup, she made everything tolerable.

Bill E. 
Rating:
5.0

Fast friendly service. Also helped with my issue that the Brampton location did not address.

JOHNW H. 
Rating:
5.0

Service was great and attendant was very polite and accommodating.

david B. 
Rating:
5.0

Nothing....superb service.

BRADLEY O. 
Rating:
5.0

Customer did not leave a comment.

Darcy M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Julia was so accommodating and he has excellent customer Attitude ... overall my experience was ?? great.

RODEL M. 
Rating:
4.0

Have me a cold soda pop for when I arrive ...see!

Goran L. 
Rating:
5.0

Customer did not leave a comment.

Pei L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Lady at the front desk was the best I have dealt with yet. I will use this location in the future.

MATHEW J. 
Rating:
5.0

Easy pick up and drop off. Very friendly staff.

Derrick H. 
Rating:
5.0

Customer did not leave a comment.

Vince K. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

KENT C. 
Rating:
5.0

Everything worked out perfectly! Thank you!

GEORGE H. 
Rating:
5.0

the person we dealt with at loc all was great and awnseres all my questons

Daniel H. 
Rating:
5.0

At this location the lady working with me was amazing, very efficient and fast and used a little mobile jack for lifting up the trailer so I could hook up. Other locations made me lift the whole front end of the trailer with my own body. Felt like that lady was God sent. Thank you to that location.

JOSH H. 
Rating:
5.0

Your mobile pickup for android users is not friendly.

Gayle R. 
Rating:
5.0

The customer service person, at the location, was fantastic!

Jane A. 
Rating:
5.0

Aside from this location, your company needs to be looked at by corporate office. Your customer service rep I talked to about an issue with booking problem online was rude, disrespectful and basically hung the phone up on me and said it was not her job. I was stating the fact that I was trying to book a trailer at the colborne Ontario location(closer to my address) and there was 2 trailers 6x12 at that location, one said it was there, I book the trailer, then I have to go pick it up in cobourg??? Two trailers in colborne. I drove by colborne location all 3 days I had this trailer rented to see if the trailers were still there and they were. I spoke to both parties(customer service uhaul) and the colborne uhaul location, they both were useless. One couldn't understand basic english(colborne uhaul)and the other was completely rude with me (customer service). Then I findout that if I were to drop off the trailer I rented from the cobourg location which is roughly 40km from my house in the wrong direction I needed to go, and I was to drop it off at the closest location near my address( 7.3km) that I would be charged an additional $89 to drop it off at the closer location. Wtf??? Why should I get charged 89$ to drop it off at a closer location ? Uhaul could not provide a trailer closer to my location due to reason (complication on uhaul end at colborne location) so I had to burn more of my fuel to deliver the trailer 40km away in the wrong direction again and then make the same trip back again(40km more- total of 80km) instead of 14km total. All because of uhaul not being able to provide trailers at 2 closer locations. I didnt even get a discount because of your screw up. I will never ever use this service again and I will make sure I let others know of this issue . Brutal service(uhaul customer service and colborne Ontario location) Lok all storage in cobourg Ontario with julia Hoskin was phenomenal. She was very pleasant, honest, and practiced safe distancing at all times. Very nice woman.

David Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Easy pick and drop off. Truck was in top shape. Thank you.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
4.0

Back door was dirty from hinge oil I assume. Every time I opened or closed it I ended up with some on my hands. Other than that everything was great.

Pete J. 
Rating:
4.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

Customer did not leave a comment.

Tristan C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
1.0

It is a giant mud hole. My car nearly got stuck. Definitely not an appropriate place to have trailers and trucks stored.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Sven K. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

JON A. 
Rating:
4.0

Customer did not leave a comment.

Murray M. 
Rating:
1.0

It was closed there was no place suitable to park the truck and I didn't know I had a list of electronic instructions until after the truck was locked and let were in the box.

Luanne M. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Wade C. 
Rating:
5.0

All employees could take their example of great customer service to Julia in Cobourg. She is always right on the mark with her level of service and attention to the customer's need.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Dwayne M. 
Rating:
5.0

great friendly professional service Thanks

STEAFAN H. 
Rating:
5.0

Customer did not leave a comment.

Leeland K. 
Rating:
5.0

None. Staff was super nice and helpful.

Bryce B. 
Rating:
4.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

Outstanding service team!

Derrick C. 
Rating:
5.0

The location and staff are great friendly folks. The locations in Cobourg Ontario need more equipment of the enclosed trailer type. Please give this location enclosed trailers to remain local and not be sent all the time one way to the larger Centre's.

KEVIN S. 
No reviews have been submitted for this location.

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