Customer Reviews for Long Company
(U-Haul Neighborhood Dealer)

70 reviews

4230 W Hwy K31   Osage City, KS 66523

(785) 367-4019

Location Hours

  • Mon: 8 am - 3 pm
  • Tue: 8 am - 2 pm
  • Wed: 8 am - 3 pm
  • Thur: 8 am - 5 pm
  • Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(785) 367-4019

4230 W Hwy K31
Osage City, KS 66523

Services at this Location:

Location Hours

  • Mon: 8 am - 3 pm
  • Tue: 8 am - 2 pm
  • Wed: 8 am - 3 pm
  • Thur: 8 am - 5 pm
  • Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

Clean except the ashtray, it was full of ashes and cab had a smell of smoke. Otherwise good

Scott G. 
Rating:
5.0

Don't change a thing! Great people and great service.

Donald S. 
Rating:
5.0

Great people to work with! Friendly, honest, thoughtful and through.

Donald S. 
Rating:
5.0

Great service by Long Company.

Rodney W. 
Rating:
4.0

Customer did not leave a comment.

janette S. 
Rating:
5.0

Customer did not leave a comment.

Joey L. 
Rating:
5.0

Customer did not leave a comment.

JOEY L. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD G. 
Rating:
2.0

second time I've used this location and its treayed like the side job it is, waited 45min to be told where to park after I called ahead.

Jedidiah R. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
3.0

I was in and out and so i forgot to see if i could get my price adjusted for my veteran discount.

James F. 
Rating:
5.0

nothing really. Satisfied Customer

scott G. 
Rating:
5.0

Uhaul corporate did not do well telling them my Emporia KS reservation was moved to Osage City, KS. They were able to eventually figure this out.

Todd N. 
Rating:
4.0

Very nice people. Window/windshield was very dirty.

DENNIS O. 
Rating:
5.0

Customer did not leave a comment.

Edna K. 
Rating:
5.0

Customer did not leave a comment.

Edna K. 
Rating:
5.0

I was able to drop off my truck and trailer the day before they were scheduled, which was quite helpful.

Tod S. 
Rating:
5.0

Amazing people! Most places take their time because U-Haul is a side business but these people were right to the point. They had everything we needed plus they were very friendly. 10/10 would definitely recommend this place!

Alexander S. 
Rating:
5.0

Nothing

Glenn R. 
Rating:
3.0

The truck was dropped off after-hours on Saturday afternoon, about 4:00 pm. Knowing where to park the truck wasn't very clear even though we called ahead for instructions.

Dennis K. 
Rating:
3.0

Uhaul was filthy inside and out!

Beverly M. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
4.0

Bathrooms for customers

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Racheal T. 
Rating:
4.0

Customer did not leave a comment.

Jeaniffer T. 
Rating:
4.0

Customer did not leave a comment.

Joann M. 
Rating:
5.0

Customer did not leave a comment.

ann D. 
Rating:
5.0

They were very friendly and accommodating. Was easy in and out and they explained things well.

Shana H. 
Rating:
5.0

Customer did not leave a comment.

Ronita M. 
Rating:
5.0

Linda Long searched for me a 20 footer , I appreciate so much how she went the extra mile for me! I am a very satisfied customer thank her for her service.

Beverly M. 
Rating:
5.0

Long Company was not my first choice because they are a bit further away from my home than another rental provider - however, the rental location close to me was an absolute 3-ring circus - nobody knew anything, I left my phone number with their promise to call me back that afternoon - 4 days later I called them. The person on the phone couldn't manage the reservation process and complained throughout the call to me. At one point the person said "this system is shit, it's completely f***** up". I kindly ended the call. Long Company was a much improved experience - the folks were friendly and tried to get me on the road as quickly as possible.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Yvonne P. 
Rating:
2.0

Teach / Train the dealer to be professional ,Thank you

Tim K. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

ruth B. 
Rating:
4.0

They went out of their way to accommodate us on a day when the weather was bad and there were a lot of things going on (for both of us!) Thanks, guys!!

Debbie R. 
Rating:
5.0

very accommendating in and out quickly

Michael H. 
Rating:
5.0

everything was great good service and very timely

EDWARD L. 
Rating:
2.0

Said online they opened at 8 am, got there 820 and no body was there. When I called the number woman told me she would be right out, waited 10 minutes before she came out to help us. Then spent about 30 minutes waiting for them to pull up my information. Then I was told the truck was full of gas and I would have to return it full, but it was only 3/4 of the way full. Would not recommend to anyone.

Tyler I. 
Rating:
5.0

Nothing

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Easy drop off and friendly people.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Rick T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
2.0

Sign said open but nobody there. Do not agree with final fuel return.

Micala F. 
Rating:
3.0

Customer did not leave a comment.

LARRY W. 
Rating:
3.0

No person was at the drop off location. Not told that was a possibility.

Robert B. 
Rating:
5.0

Osage rep went out of his way to be helpful Uhaul lucky to have him representing you Thanks

Craig D. 
Rating:
5.0

Customer did not leave a comment.

Judith J. 
Rating:
3.0

The equipment is old and rusty , I had to stop several times to keep tightening the tire straps One came off the tire at one point. I had them as tight as they would go .The dolly towed well with no problems in the towing dept .

Tom W. 
Rating:
1.0

the owner was arrested and charged with rape and tying the babysitter the the bed. he was in jail and the wife was nowhere to be found. we got only one dozen blankets of which one bag contained dead cockroaches and there was no furniture dolly that was charged to us

Harvey P. 
Rating:
5.0

Very professional and convenient

patti M. 
Rating:
5.0

It all went as expected.

Steven A. Z. 
Rating:
1.0

The rental was returned on time but since the person that checks them in had a doctors appointment that morning it was checked in late. Subsequently I was charged for an extra day which is completely unethical and unprofessional. I have emailed several times about this fee and am still waiting for a response.

Steve B. 
Rating:
4.0

Friendly and acknowledgeable about the U-Haul business . I would recommend Long Co U-Haul

Air Products S G. 
Rating:
5.0

Your corporate website needs updated the customer service number has a recording that says they'll reopen 26 Dec merry Christmas.

danny R. 
Rating:
4.0

Customer did not leave a comment.

david W. 
Rating:
4.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Well when I picked up trailer I was charged $40 because it wouldn't let the time be correct. So if I understand right it charged twice. When I returned it on correct day and time I never got a $20 credit for some reason. It was supposed to credit one of the double charges. Reservation #84877654 Not Long Co. fault it was the U-Haul site.

scott G. 
Rating:
4.0

Would have been easier to pick up truck at Vassar but worked out OK

Nancy D. 
Rating:
5.0

We dropped this uhaul off on a Sunday and even though they weren't open they came out to help us. It was raining and cold so I feel that they went over and beyond what I expected. Great Job Longs!

Kathy M. 
Rating:
4.0

Customer did not leave a comment.

Darrel D. 
Rating:
5.0

Customer did not leave a comment.

Hanna R. 
Rating:
4.0

Only problem I had was I did not get the furniture covers from the site I picket it up from but your other u-haul site was happy to help

Avery C. 
No reviews have been submitted for this location.

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