Customer Reviews for Long Valley Farm Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Long Valley Farm Service

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Anthony F.
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Great customer service!

LINDA H.
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Customer did not leave a comment.

Brian H.
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Anthony S.
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None

Gary B.
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Improve your website...give your franchised dealers an equal opportunity to earn a customer's business.

Douglas H.
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Customer did not leave a comment.

MARIETTA P.
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Nicholes M.
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Thomas F.
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Terry & Sheri were very helpful & delightful to work with. My thanks to them.

Bonnie M.
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Mark W.
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JAMES D.
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John M.
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Angela B.
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James M.
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Excellent people who run this store. Very helpful and friendly. This is the best U Haul service I have ever received.

John H.
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Javin F.
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RICH H.
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DEBI S.
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Absolutely Professional and very kind and helpful so Grateful they are in Valley County

STUART S.
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Coby L.
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Lloyd B.
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Bob C.
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RONALD K.
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Donald U.
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What can you do to improve for the next customer -- nothing that I can think of. The equipment was clean, the tools for moving convenience available. Terry even took the time to explain the "tow mode" feature, which is important to know when mountain driving by flatlanders. Everything was fully explained, no surprises at the end. Terry and Sheri are great people to do business with.

Keith S.
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Customer did not leave a comment.

DEBBIE D.
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Stephen H.
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Lots of lot space and multiple trucks and trailers parked there. Such a relief to be able to drop it off there instead of in Boise.

Wayne L.
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These people are the best

Lisa A.
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David L T.
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John S.
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IT would have been nice to talk with someone in person but we needed to drop the truck and trailer on a Sunday - I understand the location was not open.

Edwin H.
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Customer did not leave a comment.

Harold A.
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The truck had machanical issues, right read hub was leaking rear end grease. The cab was not clean the truck was an older GMC not like the newer Fords. Not a soft ride suspension hard to hold on the road. The truck was pretty beat up, but the insurance covered all the damage from past renters. Be sure you get the trip coverage, or you would be responsible for the damage.

George D.
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Tim M.
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Robert W.
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lost our reservation and made us change our plans at the last second. I will never do business with this outfit again.

MONTE H.
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Had to drive 2 hours past other U-Haul locations to this one?

Benjamin W.
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Customer did not leave a comment.

David L.
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Equipment was ready on time and completion of agreement and start of use was prompt. I don't know how to improve on that!

Leroy C.
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Customer did not leave a comment.

Barbara B.
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As always they were great!!

Lisa A.
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Not sure why I was charged a $20 after hours fee when this was not made clear in the beginning when I rented the trailer.

Kathryn T.
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Very nice couple who run the place!

adrian O.
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The “TT” box truck was loaded and parked out in a rainstorm overnight. The area over the cab within the cargo box filled with water as it was apparently leaky, soaking my leather couch, a leather chair, and a mattress/box spring. Please do not rent out leaky enclosed trucks. The whole point of renting the truck versus using a trailer was to protect the furniture from the rain. Overall very dissatisfied with this rental.

Matt T.
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Excellent service. Thank you

Erik M.
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Customer did not leave a comment.

Barbara B.
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Nothing to improve. This location went above and beyond for us in an emergency. I would drive to Long Valley just to do business with them again. Cannot be more grateful for the customer service and the willingness to help us. Thank you again and again

James M.
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Very helpful, friendly, and professional. Best U Haul location I have ever used

Brian H.
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Alway great to work with the Gestrins at this location - staff is always the same people and always there which is great as they can be counted on.

Jeanette D.
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Customer did not leave a comment.

Manuel D.
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owner was less than friendly.

Jessica M.
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Bob D.
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Very nice and accommodating

Sara W.
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Ted T.
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Patricia K.
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The poor shop owners at this location were very helpful and I was already frustrated because it took 3 hour to receive my U-Haul truck in McCall. The UHAUL system kept kicking them out then asked for a zip code yet no place to enter one. They called two different support people to get the issue resolved. Took almost two hour just to pick up the car dolly. And now I'm getting charged for extra miles for the truck. Because I had to go out of my way to get the car dolly. Not happy with this whole experience U-Haul.

Walter D.
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Eric G.
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Good people and service. Convenient location. Regional service was top quality as well. Had some billing issues in the end, but they got resolved. Would definitely use these guys again and recommend.

DONALD B.
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PHILLIP B.
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wyatt A.
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Drop off location was again not in town I selected had to drive around to this location to drop truck and trailer xx another waste of time and fuel

clint S.
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Stacie F.
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Tracy H.
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This location did not have all the sizes of trucks available . Otherwise it was a good location

Victoria R.
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Larry K.
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The person I dealt with was very friendly and professional.

Rodney G.
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Erica O.
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john G.
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Clay B.
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Mark B.
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James M.
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This location has excellent service very friendly and helpful. They went above and beyond.

Margaret S.
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Victoria R.
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BRUCE R.
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The 4-flat plug broke a lead, removing trailer's ability to signal R turns. I had the plug replaced in transit. Although it was entirely within the rights of U-Haul dealer, they charged me an additional day due to my self-reported 6hr delay in returning trailer because of snow and ice covered roads between Boise and Donnelly that didn't improve until mid day. That, and the fact that they are not open on Sundays, therefore no one could be needing to take that trailer out. I will not do business with the Gestrins again.

Jeanette W.
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Charged me for not sweeping out the trailer which I did. Then said she was going to send me a picture of the trailer which she never did. I uses the trailer to put a white couch in it. The aluminum ruined the top part of my couch. It turned it black. The trailer was filthy inside it had stuff running down the sides of the wall and the floor was filthy it needed to be mopped she said all I had to do was sweep it out. That is exactly what I did. She said she had to sweep it out. And charged me $10 more for the trailer. If she expected me to mop it and shine it all polished when it was filthy when I got it that was not going to happen. I wouldn't recommend them for anything they're thieves.

Randall M.
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Craig M.
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Joey B.
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Philip M.
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KAIAH M.
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Maintain the equipment to at least the minimum DOT requirements. And make the repairs necessary to ensure a safe and expedient trip for the customer. The tires on the trailer we rented were beyond the wear indicators in the tread. Which caused a unnecessary flat tire that caused us to miss both appointments which were the sole purpose of the trip. When finally able to get in touch with a uhaul representative we were told that we would have to bring the trailer to them before 5pm the same day or incur several hundred dollars in additional fees for them to come out and make the necessary repairs. The trailer was untowable due to the flat tire, and when it was mentioned to the uhaul representative there exact words were "that's unfortunate for you". So even after purchasing the "safe tow" for an additional charge for just such an instance I was left holding the bag and told I was going to have to tow the trailer loaded with flat tires 63 miles in order to get the necessary repairs to be able to haul it and our breakable belongings the rest of the 300 miles home. In the end we had to pay to have someone to make the necessary repairs which set us back an extra day which then forced us to drive home in a major snowstorm. And once home (at 2:30am on new year's day) to be stuck in the middle of our driveway. Which them cost an additional day because the driveway had to be shoveled by hand because the snow removal equipment could not get around the truck and trailer to clear the driveway enough to be able to get the trailer to the house to unload it. So 4 people 6.5 hours of hand shoveling 16" of snow (which cost us an additional $300 for labor due to the fact both my wife and myself are disabled. I wouldn't recommend uhaul for any purpose whatsoever and will never use them again for any reason whatsoever.

Michael E.
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Customer did not leave a comment.

Edward M.
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Try to be more friendly, explain answers to questions more clearly, and try to be more accommodating.

Michael M.
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Customer did not leave a comment.

David B.
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Marissa L.
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Everything was great! We appreciated it.

Brad M.
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Brad M.
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jim G.
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ALEX B.
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No issues with drop off, simple and straightforward. The u-haul representative was friendly and courteous.

robert L.
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Lynne N.
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Mark B.
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NA

Robert B.
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Customer did not leave a comment.

Lester R.
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Great service as always. Long Valley Farm Service is the Best!!!

JEFF M.
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Customer did not leave a comment.

John Bradley M.
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Nicholas K.
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Justin H.
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As far as I can see keep doing what you are doing . Everything went better than I expected really ,your customer service was as good as it gets I wish I had gotten the lady's name because she needs a raise in pay! I thank you for what you do

No reviews have been submitted for this location.

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