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WILLIAM N
Customer Reviews for Long Valley Farm Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop of was scheduled for a 9:45 on a Saturday. U-Haul had the location as being open on Saturday's from 9-12. The location was not open and there was nobody there. I had to do a mobile check in and because of bad cell reception, I'm not sure if the check in was every properly completed. Again this process just seemed mismanaged and inefficient.
Harley MOur price tripled from when we rented a trailer 2 weeks ago, the boise store said the Donnelly store set the prices because he did not want them dropped off there. That was certainly confirmed when I dropped off in Donnelly. He was very rude and very ungrateful for the business. We have had positive experiences prior but if this is the new rates and the new standard of service in Donnelly at the Long Valley Farm drop off location then I will not be using U-Haul again. He clearly doesn't want the business.
JEREMY DExcellent rental. Everything was perfect. Great service, easy to rent and return.
CRAIG LMake the uhaul app work . It cost me another days rental by not functioning the night before when trying to turn in a trailer
WILLIAM AMade the drop off and check out quick and easy, and quick to help with unhooking the trailer. Friendly, courteous service. Thanks!
James DGreat service! Great Price! Will use this service and I have already recommended them to friends! Thanks
MAUREEN SEverything was great. The trailer pulled so nicely and fit all my things better than I thought it would.
LISA HI had to buy $100 straps to secure my towed vehicle even though the website said it would handle the vehicle. I feel like I should have had some discount. The man at the facility was an absolute d!€k!!!!!
MARCUS CExcellent renting experience. Everyone was fast and efficient while being super friendly.
DEREK SThe UHaul app isn’t set up for returns
JAMES RAlways a great experience and helpful
ADDISON PHad to be swept out again, and there were a few items left in the cab that needed to be thrown away.
LARRY HTerry was simply the BEST! Thanks!
SALVATORE GEvery thing was fine, thanx.
JON MDropped off truck, did the online drop off instructions successfully…but the instructions did not mention anything about the moving blankets or the Dollie’s I rented. I left them in the back. It was after hours, so no personnel were available.
KRISTINA DOnly one thing wrong. The windshield wasn't clean. The interior was spotless.
BURNS MMy experience with Mr Gestrin is a 1 out ot 10. It started on the phone and continued throughout the time of picking up my uhaul. I will not be returning to this location.
NICOLE EExcellent customer service
Gina PVery simple and relaxed return experience.
Steve CI was after hours so I didn't speak with any representatives. I had issues uploading the picture on the app but ultimately was successful returning the UHaul. They verified everything the next day when they opened and there were no discrepancies.
Timothy AEasy drop off.
CORY AGood selection of trailers.
Henry RVery friendly, my kind of place.
Paul PIt’s an old building, but I was only dropping the truck off here so it didn’t really matter to me. It was clearly identified as a U-Haul rental office. I did the mobile drop off so I never spoke to any personnel but this review won’t allow me to select not applicable.
Kellen DBest drop of ever. He can hardly move and his focus is taking care of you. Needs to be recognized Allan
ALLAN GDropped off after hours so don't know if location was clean and inviting.
Arla KWonderful people and extremely helpful.
Rob BGreat people to deal with!
Kirby BThe service and equipment were all excellent
Don RI've rented from this location before so they had my basic info already. This made initial rental quick and easy. I needed to extend a day. Easy. Added to my bill. Drop box for key on return. Very friendly. Couldn't have been smoother!!
betsy eThe only downside came from corporate. 6 texts, 3 emails, 1 phone call. Seems excessive.
STUART YNice couple running the show. Pleasure to work with!
DAN RDropped off after hours. So, I couldn't rate the personnel.
Gary SThe owner is very friendly and helpful.
Harlan JAll went well. Fast check out.
DAN Rgreat personal service, ready to go, helped with hooking up the trailer.
Gary HThank you
Troy LTerry was great! Appreciate his helpfulness.
Susan DPeople doing business as it should be done - friendly and professional.
Tina WDirty truck and didn’t check the truck before renting it to me. Waited an hour with roadside service only to find out (from a passerby) that the battery terminals were loose. That was it. Takes a few seconds to check something like that before you rent it out to someone. We paid $2500 for a truck that isn’t even checked over before being renting. Poor service.
Peter LThe fuel tank wasn’t full and they knew it when I rented it. I returned it full. I should have received a credit or something. You can do the math. I drove about 90 miles and put 19 gallons in it.
Gary RYour rental staff were top notch. Very helpful and very kind. What a great spot to rent from!!
JASON SMy UHaul did not have a loading ramp. This made it extra difficult to use.
Marisa AIt was easy to find a place to park and leave the key, even though no personnel were on the premises.
Jeffrey W