The bed of the truck was dirty, the cabin had debris in the floor boards and cupholders, when I left the owner of the rental location know how much fuel I put in the truck based on the recommendation in the rental contract I still got charged for fuel.
RUSTY W
Customer Reviews for Longmont Storage Lashley St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got the job done! Thank you!
Amanda CEasy drop-off. Clear instructions.
Floyd WWe arrived and expected to check-in at a counter like normal, but the location didn't provide that service and the interaction was not the best. It was totally unclear what to do when returning the vehicle. Fortunately, someone via chat several hours later helped clear that up.
KATHLEEN MGreat customer service
AMANDA PGreat access, had no issues
Ryan R | Overall ExperienceVery affordable with a month to month lease.
Theresa B | Overall ExperienceVery clean and secured
Glen K | Overall ExperienceGreat location
Gerard C | Overall ExperienceMonth to month lease easy to cancel
GLADIS C | Overall Experiencehandled the drop off through a ring-doorbell but the person was very helpful and responsive. Gave good drop off instructions and it went well.
VINCENT DDon’t rent out trucks with a broken gate
JONATHAN SThe location and condition of the rental were fine, the U-haul app seems really slow and somewhat buggy.
Joseph WClean and safe
Lucia S | Overall ExperienceThe app experience was slow and horrendous. What could have been taken care of in a face-to-face interaction in five minutes took nearly an hour (through check in and check out). App kept crashing, would not accept photos, and had us sitting in the cold parking lot with how slow it was.
Andi NGreat facility and super clean units
RYAN R | Overall ExperienceInduction!
ZACHARY HThey were quick and clear and very patient!
SIERRA RExcelent location and easy drive up access
Juliette W | Overall ExperienceGreat location
Keith D | Overall ExperienceClean and safe storage
Jennifer R | Overall ExperienceExcellent service A++
Christopher LThe app was a SUPER pain in behind to use to complete the transaction. I guess I was unprepared with information dealing with my payment method. App should just use card used to make reservation without entering additional info.
Ramon SVery nice staff and very secured location
Barbara C | Overall ExperienceSuper convinient location well maintained and great staff
Max G | Overall ExperienceEasy to rent and cancel
Marisela R | Overall ExperienceBuen servicio
Ivania N | Overall ExperienceGreat location
Dulce H | Overall ExperienceNothing
KENNETH WGreat location on 9th and Lashley
Marcela N | Overall ExperienceTHIS WAS THE FINEST EDPERIENCE I HAVE EVER HAD WITH U-HAUL. OMG..I WAS SOOOO IMPRESSED I WILL REVOMMEND TO ALL MY CLIENTS!!
CYNTHIA AEasy to access and great location off Lashley
Dawn Z | Overall ExperienceDrive up unit with easy access
Alfonso A | Overall ExperienceThis location is convenient and the rental truck was ready to pick up and easy to locate. The u-haul app timed out several times and slowed the process down considerably. The app shut down mid drop off and would not re-start. I did not receive final drop off directions or confirmation of my drop off.
BRIAN PKeep track of who has reserved what vehicle. My experience was very unpleasant.
Shelly CLet me start off by saying, I will NEVER, EVER, EVER rent a Uhaul using the app again. It took us 1 1/2 hours to get through the process. If you make a mistake, then you have to start completely over. The app would not let me progress unless I did that. When we got stuck, I called you. The lady put me on hold, and NEVER CAME BACK. I hung up after 30 minutes of being on hold. We called back. and got another lady. She told us that we had to sign out and sign back in every time the app got stuck. Which was a lot! Then we got disconnected. UNBELIEVABLE! So we called back a 3rd time, and finally got the process finished after 90 minutes of trying. So I've got men I've hired standing around costing me $100 an hour while I try to get the app to work. Saying I'm not happy is an understatement. This whole thing cost me a whole lot more than it should have. So will I rent from you guys again? No freak'n way.
Phillip KCab floor wasn't swept out, gas wasn't full. Vehicles were parked against a fence so close together that it was difficult getting the vehicles out. Had it not been for someone else showing up rented an adjacent vehicle, it would have taken a few back and forths to get out. He moved his truck up to give me more space to get out. This was the first time using the UHaul app. I had some difficulties getting photos loaded, but otherwise it went smoothly. I would definitely recommend the app. I will also try to find an actual UHaul brick and mortar store to rent from next time. The location I rented from was very convenient, but there was no one there to talk to about the truck or rental.
Timm BGreat location
Cara C | Overall ExperienceDrive up access
Daniel M | Overall ExperienceI’m really glad to used Longmont storage tray me very thank you very much for all your support!
AGUSTIN A | Overall ExperienceHad a unit for years and never had an issue, very nice people and also available daily
Jesus J | Overall ExperienceGreat location, very safe and clean location
Traci J | Overall ExperienceExcellent location off Lashley and 9th
David M | Overall ExperienceNo place to park the return truck, and no signs nor staff to give guidance. I found a spot that was not where they preferred apparently. I used a “ring” doorbell to communicate that the truck had been returned and could not understand most of what was said due to much static interference. Would recommend better signage at minimum.
RICHARD HGreat experience with the Sunnyvale Self Storage facility and people. It was easy to get started and leave when we were done. Thank you for the help with my daughter's move.
Jonathan D | Overall ExperienceVery clean location and easy drive up access
Raquel S | Overall Experiencedid a virtual checkout
JOHN LGreat location
Tina W | Overall ExperienceGood service and great price
Ryan R | Overall ExperienceNo problems
Jose V | Overall ExperienceEasy to move in, convenient month to month storage contract.
Will E | Overall ExperienceCredit people if they overfill the tank.
Ebonie MNice drive up access
Henry O | Overall ExperienceThank You for all your help and being patient with me. The cab was a little dirty but over all everything rent well.
Michellle Mwell maintained location with easy drive up access
William M | Overall ExperienceRepresentative was very helpful very quick and it was a painless experience Thank you.
Christine EI could not checkout the truck with the Mobile app on Android. Also, I could not checkin the truck. I just left the keys. It got stuck at finding my location and the continue button did not work after I scanned the barcode. I even made sure my Location Services were on.
Bret RExcellent, thanks!
Joe H | ReservationGreat location
Sidney H | Overall ExperienceGreat customer service, easy to deal with
Diane C | Overall ExperienceIt’s a back alley with people wandering around. It’s not well lighted at night. Lights and a secure place for a truck.
John MConvenient drive up access
Miguel O | Overall ExperienceEasy drive up access
Regan L | Overall ExperienceGreat location
Wesley M | Overall ExperienceGreat price
Ronald F | Overall ExperienceGreat location and excellent service
Guy V | Overall ExperienceGreat online access and manager 7 days a week
Jean M | Overall ExperienceGreat location and easy drive up access
STEVEN M | Overall ExperienceIt was easy in/easy out. Never a problem with management. Everything was good. Priced well.
LESLIE N | Overall ExperienceGreat location
Kyle P | Overall ExperienceGreat staff and easy online access
Jeremy H | Overall ExperienceGreat location
Audrey G | Overall Experiencesignage as to where to leave returned vehicle.
LISA MThis was my second time using this storage facilities. Staff have always been friendly. Customer service was great!
Eunice H | Overall ExperienceThe front desk person was ok, not too friendly. That location is next to a liquor distributor, the area seems run down and it’s smelly.
YINKING LEasy online rental
MARGUERITA M | Overall ExperienceEverything went smoothly, thank you.
Mary JThe staff was caught off guard by a maintenance discrepancy we noted when picking up the truck. This is not their fault though it should have been flagged by the people managing all these trucks.
MATTHEW KVery tight to park. But good beside that.
Jon MDropped off after hours. Staff made sure to call with clear instructions on drop location and procedures.
Erik HI liked the convenience of online check-in.
rachel yGreat place to store my car!
Hunter M | Overall ExperienceNice location and great access hours
Tamera R | Overall ExperienceAffordable prices.
Jorge V | Overall ExperienceGot a unit and a U-Haul truck at the same time, super convenient when moving
Dennis P | Overall ExperienceGreat customer service
Sushma S | Overall ExperienceVery convenient location
Sergio S | Overall ExperienceGreat location and online access for payments
John S | Overall ExperienceSecured and clean facility
Charles L | Overall ExperienceExcellent service
Fernando D | Overall ExperienceBring the truck up to the front. Shows courtesy to the customer. Would of been nice if someone would of explained that pick up and drop off through the app. No one said anything. Till I dropped off the truck and was putting the truck keys in drop box. Knowing prior would of been super helpful.
Crystal MGreat location and easy to access
Thomas R | Overall ExperienceGreat location, easy drive up access
DAVID D | Overall ExperienceGreat location with easy drive up access
Juanita R | Overall ExperienceExcelente servicio
Felipa S | Overall ExperienceExcellent security
Christina G | Overall ExperienceNice facility with great staff
Jesse S | Overall ExperienceWell located on 9th and Lashley
Phillip G | Overall ExperienceWe rented our truck over the phone with a Uhaul company just of I25 with the owner a they I’d they saved a truck for us or our move in two weeks at this location for pick up. The day to pick up they did not have it or us and we had to spen over an hour to go to another location to pick it up. Which in turn added 20 more miles to our bill of use on the truck. We had a very very poor experience with Uhaul during our move
Jeremy WNeeded short term storage, they were able to help me out on a moment's notice.
AGUSTIN A | Overall ExperienceSecure, well lit facility. Didn't have any issues while renting there.
Eva S | Overall ExperienceI was charged a ridiculous $27 fuel fee even though I return the truck with the same amount of gas I picked it up with.
Rob SI will keep UHaul in mind for future use. My experience was great.
Becky EWill use again soon
Becky EI made a reservation 2-3 weeks before needing a Uhaul. The morning of pick-up, we arrived at the dealer location, only to be told that the truck that had been assigned to us was supposed to be returned 4 days earlier. It was now being reported as stolen. Luckily, we were able to get a truck at another location, but it was 40 mins away. This caused a lot of stress and scrambling to our move and is not acceptable. I had called multiple times during the week before and never had my concerns addressed about why my reservation hasn’t been confirmed. This is not a dealer issue, but a UHaul problem. Covid cannot continue to be an excuse for poor business management. I will never recommend renting a truck from U-Haul in Colorado.
James nI was very pleased with my UHaul experience I plan on using it again soon. The attendant was very helpful.
Becky EGreat facility and clean units
Melissa A | Overall ExperienceAwesome place, did a one month rental with out commitments. Super friendly staff
Guadalupe L | Overall ExperienceEasy pick up and drop off. Best I have ever had actually.
Deirdre CGreat location and easy access.
Nicolas A | Overall ExperienceGood location
Mark F | Overall ExperienceSuper friendly and easy online pick up after hours.
Karla NGreat facility
HECTOR B | Overall ExperienceGreat drive up access
Katie E | Overall ExperienceGreat facility, manager on site
Dody C | Overall ExperienceNice facility
Cheryl K | Overall ExperienceGreat location
Matthew G | Overall ExperienceGreat access hours and drive up units that make moving much easier
Catherine M | Overall ExperienceGreat service and great drive up access
Charles L | Overall ExperienceGreat service and Uhaul rental trucks available
Robb M | Overall ExperienceDrivers door hard to unlock. Had to open passenger door to get the drivers door open.
Lawrence PThank you for all of your help great staff.
Stephanie L | Overall ExperienceIt was a bit confusing how to return the vehicle but once we figured out to ring the bell - we were instructed what to do.
Nadja BNice and convenient location
SANDRA B | Overall ExperienceClean facility
James C | Overall ExperienceGreat location, nice drive up units with easy access for a large moving truck to get in and out
Hunter S | Overall ExperienceNo one present and relying on the app was very inconvenient and wasted a lot of our time.
Michael LStaff was very helpful, professional and quick to check me in. High ratings flor that. The location is a bit sketchy and there is very limited parking which could make it tricky to return a vehicle if there is no staff there. This is the second time I returned at this location. The last time the office was closed so I did self checkin. It worked fine but could have been terrible if the only available parking spot then was filled buy someone else.
Mike HThe local UHAUL place was amazing. I was unhappy with UHAUL's app. It would not accept a photo of the back of my driver's license after I tried 4 times. It delayed me and my move by 15 minutes. Thankfully the local UHAUL place picked up the phone even though they were closed and helped me!
PETER PEverything went very smoothly. The lady who helped me at the counter was very nice and walked me through everything I needed to know. Very good experience. I would definitely rent here again. Thanks!
Jeffrey SNothing
Zalika SI would definitely use your services again, and highly recommend...
ELVIRA M | Overall ExperienceThe attendant was cordial. He was not present at 10 AM for drop off…so we had to use your UHaul App. The UHaul App is atrocious unless you have already used it several times and realize when the photos need to be uploaded relative to the entry of data. Fortunately, because the attendant arrived before we had a chance to complete the electronic check in…he was able to complete the check in for us. The attendant was tolerant of my displeasure of the App. I appreciate the attendant’s help…but I did ask him why I had to document a clean vehicle at trips end when I picked up a dirty vehicle at the I-70 UHaul?
STANLEY PEasy mobile pick up. No issues
Karla NExcelente servicio, recomendado 100%
Agustin C | Overall ExperienceEasy online rental
Jessica G | Overall ExperienceGreat location no issues
Bailey G | Overall ExperienceI have recommended it to a friend and I will continue to do so
Alexandra A | Overall ExperienceSafety place
Mauricio C | Overall ExperienceExcelente servicio
Maria R | Overall ExperienceEasy online rental
Aleta ( | Overall ExperienceGreat location, drive up units.
Christopher H | Overall ExperienceThe unit leaked and the door was very hard to open even after it was replaced
Nancy N | Overall ExperienceConveniently location on the East side of Longmont
MATTHEW S | Overall ExperienceGreat location
Brian B | Overall ExperienceGreat service
Terry S | Overall ExperienceAwesome month to month lease
Brian J | Overall ExperienceOutstanding service, very nice people and will return if I ever need storage again.
Manjit A | Overall ExperienceMuy amables y hablan espanol
Maria E | Overall ExperienceExcellent service and easy access
Carlos S | Overall ExperienceMy storage experience has been nothing but good! You are taken care of in person and over the phone. I highly recommend Longmont Storage!
Maria B | Overall ExperienceGreat drive up units
Patrick B | Overall ExperienceGreat service and easy online access to rent and pay
Brian B | Overall ExperienceEasy online rental
Brian B | Overall ExperienceManager on site and great prices
Scott M | Overall ExperienceWell kept facility and manager on site
Colleen K | Overall ExperienceWell kept property
Maria P | Overall ExperienceGreat location off 9th and Lashley.
Margarita A | Overall ExperienceHad a large unit here 10X28 and it was perfect for my car and RV
Greg M | Overall ExperienceHad a unit at this location and never had issues and it was easy to access all units are drive ups.
CHRISTOPHER A | Overall ExperienceManager on site, electronic gate and cameras on all the property. Easy and secured location.
Christina O | Overall ExperienceRented a large unit, had to put my stuff in a unit after closing got delayed and they were nice to rent me a unit after hours and open the back gate for my movers to get in. Outstanding customer service, great people.
James H | Overall ExperienceHad a unit at this location for about a year, didn't have an issue they always took care of me.
Akihiro H | Overall ExperienceHad a unit for a month, great please manager on site. No commitments only used it for the time I needed.
Miguel M | Overall ExperienceI rented a unit for just one month and had no issues. No long term commitments.
Anthony R | Overall ExperienceGreat location. Manager lives onsite and is always on top of everything. Would use this place in the future for sure.
Jenna N | Overall ExperienceReally convenient location, good security, great experience.
Nicole C | Overall ExperienceNo issues, renting a unit was very easy, and I liked that no one had to be working for me to get to my unit. The gate code system made me feel like they were monitoring who came in and out 24/7.
Rick B | Overall ExperienceWonderful people! I'm so happy I rented from here, it was such a good experience.
Laura M | Overall ExperienceThe dog was so cute and so friendy!
Jessie I | Overall ExperienceVery clean, I saw a guy going around daily with a leaf blower and a broom making sure the property was in order
Letoya G | Overall ExperienceTWO thumbs up!
Bernie C | Overall ExperienceI liked that they have someone who lives on site, Larry was great the whole time I was storing my things here.
Dustin M | Overall ExperienceLarry was always helpful and very friendly. Had a bit of a snafu with a U-haul rental. Was not able to obtain the key early hours after reserving and then the online system NOT working and spending over 2 hours online with support. Horrible system! Ultimately did not use the U-haul.
Suzanne B | Overall ExperienceGreat place.
Mark Z | Overall ExperienceGreat convenient location, manager on site is very helpful.
Jessica O | Overall ExperienceLarry the manager on site was very helpful and friendly.
Kathleen M | Overall ExperienceVery secured location with manager on site.
Jorge L | Overall ExperienceExcellent storage facility!
Quenton S | Overall ExperienceClean, secure storage. Convenient location and they have Uhaul trucks for rent.
Madison C | Overall ExperienceThanks for everything!
Stacey L | Overall ExperienceExcellent!
Steve T | Overall ExperienceI like this storage facility.
Aniceto M | Overall ExperienceThanks
Colby Z | Overall ExperienceGood storage
Michael E | Overall ExperienceSunnyvale is the best!
kody J | ReservationYes
Brian M | Overall ExperienceThanks Sunnyvale!
Christina V | Overall ExperienceI highly recommend Sunnyvale for Uhauls and storage.
Christina V | Overall ExperienceThank you!
Talia C | Overall ExperienceExactly what I needed, good price too.
Jim Z | ReservationGood place for storage.
Francisca V | Overall ExperienceI recommend Sunnyvale.
Luis R | Overall ExperienceStorage and Uhaul rentals.
Michael S | Overall ExperienceNever had any problems.
Pamela L | Overall ExperienceExcellent rental experience.
Sam G | ReservationExcellent
JD P | Overall ExperienceEverything was fine.
James S | Overall ExperienceSnow removal was a joke. On the day I went to move my things out, I practically got a 20 foot truck stuck TWICE. The lanes between the storage units were packed with a 1 inch layer of ice
Kim C | Overall ExperienceExcellent storage facility and they have Uhaul trucks on site.
Katherine W | Overall ExperienceAwesome service. Staff went above and beyond to accomadate my needs
Dionicio B | Overall ExperienceNice facility. Convenient location.
Coriena C | Overall ExperienceExcellent customer service
Tanya D | Overall ExperienceIt was better than expected.
katie s | ReservationI was able to get a storage unit and drop my Uhaul which was very convenient.
Annika B | ReservationSunnyvale was exactly what I needed.
Michael W | ReservationExcellent storage facility and great managers!
Margarita A | ReservationThanks for everything!
Terry W | Overall ExperienceEverything was excellent with this location!
Priscilla H | Overall ExperienceGreat storage facility.
Ian S | ReservationSunnyvale storage is highly recommended!
Karen J | Overall ExperienceVery happy to find Sunnyvale Self Storage!
Kim C | ReservationNo problems with this location. Easy process to rent storage.
Armando C | ReservationNice people, good location and price.
Troy C | ReservationGreat facility and price.
Brandon B | ReservationI really like Sunnyvale Self Storage and never had any issues.
Douglas E | Overall ExperienceGreat people, convenient location.
ISAAC S | Overall ExperienceExcellent!
Nicola E | Overall ExperienceI would use Sunnyvale again if I need storage in the future.
Jonathan M | Overall ExperienceI highly recommend Sunnyvale storage.
Sylvia L | Overall ExperienceNever had a problem with this storage facility.
Armando C | Overall ExperienceGreat storage facility.
Kathleen M | ReservationWe had no issues & were happy that it was so close to our new house.
Angela L | Overall ExperienceI only needed a couple of weeks and they were very accommodating.
Nancy P | Overall ExperienceThanks Sunnyvale!
Laura M | Overall ExperienceNo problems!
Brian M | ReservationExcellent!
Thomas M | Overall ExperienceGreat storage facility.
Louis D | Overall ExperienceWonderful experience with Sunnyvale Self Storage!
Sylvia L | Overall ExperienceI really like the facility and management as Sunnyvale.
John T | Overall ExperienceNice clean storage facility!
Michael H | Overall ExperienceI only needed a couple months and Sunnyvale Self Storage accommodated me perfectly. Thanks!
MIKE M | Overall ExperienceExcellent storage in a great location!
NANCY P | ReservationBeen there for years and never had a problem. We just didn't need the storage any longer. Thanks!
Terry H | Overall Experienceconveniently located and easy to access, manger on site he is very friendly and location is clean and well maintained
Wesley B | ReservationGreat location, manager on site and clean facility
Will S | ReservationWonderful customer service, clean and safe location. Thank you Sunnyvale!
John T | ReservationEasy process and access. We are happy we chose this facility.
Angela L | Reservation