Customer Reviews for Lorensens

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lorensens

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Tanya T.
Rating:

Customer did not leave a comment.

Jill U.
Rating:

Make sure the windshield is clean inside and out! And the tow trailer is working!

ed M.
Rating:

Customer did not leave a comment.

Robert J.
Rating:

Customer did not leave a comment.

Brittney H.
Rating:

He didn't know what he was doing. Took him for ever to get everything to go through. Was there for an hour just waiting to be able to get out of there.

Robert H.
Rating:

Customer did not leave a comment.

AshLee S.
Rating:

The attendant was rushing and over charged us as well as wasnt going to allow us to pick up our equipment due to their desires to leave early.

James K.
Rating:

Customer did not leave a comment.

Dennis R.
Rating:

Customer did not leave a comment.

Erin T.
Rating:

Customer did not leave a comment.

Dustin S.
Rating:

Customer did not leave a comment.

Dustin S.
Rating:

I ordered the trailer with no insurance but was still charged for it.

charlotte K.
Rating:

Customer did not leave a comment.

Dane M.
Rating:

The cab of the truck smelled so bad of cigarettes that I had to drive with the window cracked and even then my clothes smelled like smoke. Gross. Also not impressed that I had to drive and hour and a half to pickup my rental. The ladies who assigned my truck were THE WORST customer service agents I have dealt with in the last five years. They were rude and the first time I called I got hung up on. What a great experience working with U-Haul. I will look at other options next time.

Christopher S.
Rating:

Customer did not leave a comment.

Dale B.
Rating:

None.

Alan W.
Rating:

Customer did not leave a comment.

Jordan J.
Rating:

The tires were not in good shape, had one blow out the others are needing to be changed.

MIKE F.
Rating:

Customer did not leave a comment.

Bruce S.
Rating:

Customer did not leave a comment.

Wayne W.
Rating:

Customer did not leave a comment.

Stefan M.
Rating:

Customer did not leave a comment.

Keith M.
Rating:

It is difficult to not know where you will be picking up until a day or two before. Wish there was a better system.

Stacey O.
Rating:

The service was fantastic! There is nothing that needs improving at all!

Gary M.
Rating:

Customer did not leave a comment.

Curtis W.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

Customer did not leave a comment.

Damon W.
Rating:

Customer did not leave a comment.

Jim V.
Rating:

Customer did not leave a comment.

Sue F.
Rating:

Customer did not leave a comment.

Grant F.
Rating:

Customer did not leave a comment.

Monte M.
Rating:

All good.

Steve F.
Rating:

Nothing. They are great people

Stephanie A.
Rating:

Have more uhaulls that a person can drive.

Christina B.
Rating:

Dropped off after hours.

Miles K.
Rating:

Customer did not leave a comment.

Ann C.
Rating:

Customer did not leave a comment.

Abby H.
Rating:

Customer did not leave a comment.

Samatar A.
Rating:

Customer did not leave a comment.

JOSEPH K.
Rating:

Customer did not leave a comment.

Alex J.
Rating:

Customer did not leave a comment.

Ronald Z.
Rating:

Customer did not leave a comment.

Vincent P.
Rating:

Customer did not leave a comment.

Mike J.
Rating:

Customer did not leave a comment.

Rich R.
Rating:

Customer did not leave a comment.

Chris B.
Rating:

Nothing, the service was great and the equipment worked perfect!

shauna L.
Rating:

Slow, and the truck was old and loud and we had to stop and buy new wiper blades, as they were bad, and this made our trip longer when we had to stop prematurely for the night because we couldn't see due to the bad wipers. Window handle fell off. Radiator light came on.

Brian O.
Rating:

Customer did not leave a comment.

Norman M.
Rating:

Nothing. Every thin g was just fine on this end. Thanks for now , Norm Menken

Gary O.
Rating:

very good experience!

JOSEPH K.
Rating:

Excellent

Megan K.
Rating:

Customer did not leave a comment.

deborah M.
Rating:

Customer did not leave a comment.

Rita H.
Rating:

Customer did not leave a comment.

Michael J.
Rating:

Customer did not leave a comment.

Jim E.
Rating:

Amazing customer service and friendly!

Steve Y.
Rating:

The staff at U Haul were very good to work with and very helpful.

James K.
Rating:

Customer did not leave a comment.

Sue B.
Rating:

Customer did not leave a comment.

Sue B.
Rating:

The paperwork was incorrectly filled out so that it took a long time to check in the vehicle.

KENNETH W.
Rating:

Customer did not leave a comment.

Ardith E.
Rating:

Customer did not leave a comment.

KENNETH W.
Rating:

Customer did not leave a comment.

Jeff N.
Rating:

Customer did not leave a comment.

Jennifer A.
Rating:

The guys at Lorensens were so helpful. I'm glad that this service was available in my small town. It made my move easier.

Ben A.
Rating:

I have rented a few trailers from this location and they are fantastic. Always available and willing to work with any schedule. After hours drop off is great as well. I would always recommend this location.

Beverly D.
Rating:

Personable service willing to accommodate my schedule for hauling.

GREG H.
Rating:

Nothing, it was great and they were very helpful!

Ahmed A.
Rating:

Customer did not leave a comment.

Michael G.
Rating:

There was nearly a foot off snow with nowhere to park. I got lucky that a person doing the alley behind cleared a spot big enough to park. I then had to fight through the snow to drop off the key. My feet were soaking wet by the time I made it through all the snow.

charles J.
Rating:

Customer did not leave a comment.

Grant F.
Rating:

Customer did not leave a comment.

Larry R.
Rating:

Customer did not leave a comment.

Larry M.
Rating:

Got immediate answers to my questions and the drop off process was easy and efficient.

Neil D.
Rating:

Customer did not leave a comment.

ALLEN K.
Rating:

Customer did not leave a comment.

Duane B.
Rating:

Keep up the great customer service! Most businesses forgot this aspect of service!

Robert B.
Rating:

Customer did not leave a comment.

Brenda C.
Rating:

Customer did not leave a comment.

Brandon B.
Rating:

Customer did not leave a comment.

Laura C.
Rating:

Customer did not leave a comment.

KENNETH W.
Rating:

Customer did not leave a comment.

Jodie H.
Rating:

My pick up location was 30 miles from my starting point and I was still charged for extra miles. If there isn't going to be a truck available at the requested location, we should be notified of that fact so, if preferred, another company can be contacted/hired. When my concerns were voiced to UHaul--it didn't matter. I find it very disturbing that UHaul doesn't care about this type of situation and offered no other resources for a truck except in locations that were further away from me. I've used UHaul many times over the years and this was the most dissatisfying experience I've ever had. Should the need arise in the future I will think long and hard before hiring a UHaul truck. And I will not be recommending UHaul. I should not have been charged extra miles. At the very least I should have been allotted 145 miles since the longest mileage from my location to South St. Paul is 118 then to add on the extra miles I put on because I had to pick up my truck in Litchfield (another 30 miles)--I was not given the appropriate miles and was charged extra after turning in my truck.

Angelica N.
Rating:

Customer did not leave a comment.

Darren N.
Rating:

Customer did not leave a comment.

Jennie W.
Rating:

Customer did not leave a comment.

Jeff W.
Rating:

Hi We had great customer service and a great Truck. Recommend highly. Jeff Walsh

Clay B.
Rating:

Customer did not leave a comment.

KENNETH W.
Rating:

Customer did not leave a comment.

RANDY F.
Rating:

Na

KENT S.
Rating:

Customer did not leave a comment.

Karl H.
Rating:

Very friendly and easy to find. Would definitely use again.

LeRoy A.
Rating:

Windshield washer solvent was frozen in reservoir so couldn't wash windshield and melting snow on roadway was causing dirty windshield and visibility problems. Tried adding -35 below washer solvent but couldn't add enough to melt the rest of the WWS in the reservoir.

Andrew R.
Rating:

Friendly and knowledgeable even though its a small town location. No improvement comments come to mind.

Mark G.
Rating:

Uhaul website is utterly useless. Everything I had reserved ended not being available. And the suggestions were not useable. Nor were they in stock. Nor are trailers useable for one way. Ended up having to go about 45 min out of the way to get s conpramise. Said I wasn't going to be billed for mileage. Email I got before this was for, yes, extra mileage. U-Haul sucks.

EDUARDO C.
Rating:

Nothing everything was awesome

Roger R.
Rating:

Customer did not leave a comment.

GARY F.
Rating:

Customer did not leave a comment.

Gregory B.
Rating:

Customer did not leave a comment.

Mitch R.
Rating:

Extra equipment not available - no padlocks, tie-down cords, etc.

No reviews have been submitted for this location.

Back
To Top