Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there when I arrived. There really isn't a way to rate this place because there was zero interaction with anyone The location had steel bars sticking out of the ground and really seemed a bit dangerous safety wise
Ruby the office manager was very professional, friendly and knowledgeable. I would definitely rent again a storage room or the u haul equipment from this location again for sure.
Friendly staff and quick service.
Thank you
They over charged us and was very rude.
Great helpful lady! Very nice!
Slow. Unorganized.
Pick up scheduled at 9 am she didn't arrive till 930 and we had loaders waiting at home that we were paying hourly. Then it wasn't ready. Had cart from last customers inside and then she had to find our blankets. We chose the option to drop anywhere and she even recommended it and then she assigned a drop location cause it is multiple drop problems.
Los Fresnos drop off receptionist was EXTREMELY rude, I walked in, she asked if I needed something I said yes that I would like to drop off a trailer, next she asked for paperwork and I told her I had an email from the pickup and she sighed and asked if I had a trailer or truck, I again let her know it was a trailer and she then said to just leave it and go ahead and leave. I asked where it should be left and she said anywhere, and if I knew the number. I started to ask what number, if it was the license plate or something. She then laughed and said she would take care of it while rolling her eyes. Very very rude and treated me like I was an idiot. I will never return to this location.
Thank you for your help. Me and my family really appreciate it!
Manager was very helpful and greet us as we went inside always with a smile
Nice and safe.
Helpful, courteous, and quick. Great service
Equipment I had reserved wasn't in the truck. The back of the truck smelled horrible. The cab had an infestation of fruit flies and was filthy.
Great customer service!!
Great place friendly staff
Make sure tires are in excellent condition before renting.
I have no complaints. The service was friendly and fast with no problems.
At present time I have a storage rented in this location. Good service & good people.
All was well with the dealers. Had an issue in Dodd City, Kansas where U-Hauls are targeted and given tickets even though they were not speeding. Because of the time issues I could not stay and fight the issue and they knew this. Please advise other travelers. Thank you!
If truck is scheduled for 12 noon pick up then they should be open and not closed for lunch from 12-1pm. Wasted an hour waiting for them to return from lunch.
Amazing customer service!! I will recommend to all my friends and family!
The location was closed on Sunday, but from prior experience I know it was clean and professional.
The truck had a leak in the roof. Other than that, it was perfect for my move. Thanks much.
