Customer Reviews for Los Fresno Self Storage
(U-Haul Neighborhood Dealer)

43 reviews

702 S Arroyo Blvd   Los Fresnos, TX 78566

(956) 233-1253

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 233-1253

702 S Arroyo Blvd
Los Fresnos, TX 78566

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

RUDOLPH R. 
Rating:
5.0

3+ years with stuff in storage. Called Ruby every month to make my payment. She is the best! I will continue to call her from time to time just to say hi!

RHONDA R.  |  Overall Experience 
Rating:
3.0

No one was there when I arrived. There really isn't a way to rate this place because there was zero interaction with anyone The location had steel bars sticking out of the ground and really seemed a bit dangerous safety wise

Andrew B. 
Rating:
5.0

Ruby the office manager was very professional, friendly and knowledgeable. I would definitely rent again a storage room or the u haul equipment from this location again for sure.

Jose Luis E.  |  Overall Experience 
Rating:
5.0

Friendly staff and quick service.

Francisco P. 
Rating:
4.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Thank you

GABRIELA F. 
Rating:
1.0

Customer did not leave a comment.

Dylan B. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
1.0

They over charged us and was very rude.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Roberto B. 
Rating:
5.0

Great helpful lady! Very nice!

Linda G. 
Rating:
2.0

Slow. Unorganized.

CECIL F. 
Rating:
5.0

Customer did not leave a comment.

wade S. 
Rating:
1.0

Pick up scheduled at 9 am she didn't arrive till 930 and we had loaders waiting at home that we were paying hourly. Then it wasn't ready. Had cart from last customers inside and then she had to find our blankets. We chose the option to drop anywhere and she even recommended it and then she assigned a drop location cause it is multiple drop problems.

Gary L. 
Rating:
1.0

Los Fresnos drop off receptionist was EXTREMELY rude, I walked in, she asked if I needed something I said yes that I would like to drop off a trailer, next she asked for paperwork and I told her I had an email from the pickup and she sighed and asked if I had a trailer or truck, I again let her know it was a trailer and she then said to just leave it and go ahead and leave. I asked where it should be left and she said anywhere, and if I knew the number. I started to ask what number, if it was the license plate or something. She then laughed and said she would take care of it while rolling her eyes. Very very rude and treated me like I was an idiot. I will never return to this location.

Alexander K. 
Rating:
5.0

Thank you for your help. Me and my family really appreciate it!

keith S. 
Rating:
5.0

Manager was very helpful and greet us as we went inside always with a smile

juan G. 
Rating:
4.0

Customer did not leave a comment.

jesus B. 
Rating:
5.0

Nice and safe.

DEWY T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antonio G. 
Rating:
4.0

Customer did not leave a comment.

Lance H. 
Rating:
1.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Helpful, courteous, and quick. Great service

David C. 
Rating:
5.0

Customer did not leave a comment.

Carol J. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA N. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Claudia A. 
Rating:
5.0

Customer did not leave a comment.

Marco G. 
Rating:
1.0

Equipment I had reserved wasn't in the truck. The back of the truck smelled horrible. The cab had an infestation of fruit flies and was filthy.

Justin V. 
Rating:
5.0

Great customer service!!

ROXANN C. 
Rating:
5.0

Great place friendly staff

MARCELINO C. 
Rating:
5.0

Customer did not leave a comment.

luz N. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Make sure tires are in excellent condition before renting.

ERNESTO S. 
Rating:
4.0

I have no complaints. The service was friendly and fast with no problems.

GUADALUPE G. 
Rating:
5.0

At present time I have a storage rented in this location. Good service & good people.

MARTIN B. 
Rating:
4.0

All was well with the dealers. Had an issue in Dodd City, Kansas where U-Hauls are targeted and given tickets even though they were not speeding. Because of the time issues I could not stay and fight the issue and they knew this. Please advise other travelers. Thank you!

JO ANNE E. 
Rating:
3.0

If truck is scheduled for 12 noon pick up then they should be open and not closed for lunch from 12-1pm. Wasted an hour waiting for them to return from lunch.

JAVIER A. 
Rating:
5.0

Amazing customer service!! I will recommend to all my friends and family!

MICHELLE D. 
Rating:
3.0

The location was closed on Sunday, but from prior experience I know it was clean and professional.

RACHEL MEULEMAN O. 
Rating:
3.0

The truck had a leak in the roof. Other than that, it was perfect for my move. Thanks much.

No reviews have been submitted for this location.

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