The U-Haul app sucks! I had to go inside and get the truck checked out. Whoever is supposed to look at you picture and your driver's license must have been asleep because after waiting 10 minutes I gave up. There has got to be a better way! The people at the self storage were nice and helpful. No complaints with them.barry B.
Customer Reviews for Love Joy Self Storage
(U-Haul Neighborhood Dealer)
Monroe, OH 45050
Services at this Location:
- Monday8 am–2 pm
- Tue–Thur9 am–12 pm
- Friday9 am–2 pm
- Saturday8 am–2 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.John C.
Customer did not leave a comment.Steven S. | Overall Experience
Customer did not leave a comment.Arthur S.
Customer did not leave a comment.John W.
Customer did not leave a comment.Shaun R.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.robert M.
Customer did not leave a comment.Dennis M.
No one would answer the phone, and no assistance for taking the trailer off the vehicle.barbara C.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.Lester Duane R.
Customer did not leave a comment.Elise V.
Customer did not leave a comment.Andre B.
Gentleman that took care of us was wonderful even after hours he made our day alot easier !!!Kelly k. | Reservation
Everything was great. They were extremely nice and very helpful. Highly recommend this UHaul location.dennis F.
Great customer service. I always receive timely responses to any questions.Doug T. | Overall Experience
Customer did not leave a comment.ANTON PAUL K.
Customer did not leave a comment.Conor S.
Phone call was unanswered. Message left was unreturned. Box had a slot for both key and contract, then web page said keep the contract, mixed messaging. GPS took us to the wrong location on a road that was named differently. By accident, I found the road with the facility.Thomas S.
Customer did not leave a comment.Sheila H. | Overall Experience
Customer did not leave a comment.Angela S.
Basically had to connect trailer myself. Trailer wiring that connects to vehicle was broken into 2 pieces had to repair myself. Check in via phone would not work. Called the 1-800 number to check in lady said she could not check in all she could do is document. I asked her to email me something stating I had called and what it was regarding she stated she could not do that. I don't see why she could not do this with technology the way it is today. The rep I spoke with was Janie, this was Saturday 8/20/22 about 6:00 PMGary M.
You folks were great!!!!! Thank you.Robyn D. | Overall Experience
The gentleman who called us prior to picking up the truck was very helpful and personable. He made sure we had contact info of someone who could help us if we had trouble picking up the truck. He also gave us directions of how to get to the location, which was helpful because GPS took us to the wrong place.Mary A.
Customer did not leave a comment.Shannan T.
Service was excellent! Employee went out of the way to help me. They where closing but waited for me to drive to them and make a purchase before they locked up. Thank you for helping meDavid W.
Person helping me, location, equipment all great.Beth D.
Customer did not leave a comment.GARY G.
Easy to deal with. A great experienceKevin H. | Overall Experience
I had the best experience working with Love Joy Storage. The staff was always helpful and kind whether in person or via phone. The unit itself was wonderful and a great value!Ellisa S. | Overall Experience
Easy check out and drop off. Truck was clean and in great condition. Staff kind and helpful.hans O.
Customer did not leave a comment.Brian W.
Your staff were pleasant and a pleasure to work with. Staff always followed through with any communication or tasks.Robert S. | Overall Experience
Customer did not leave a comment.janet B.
Customer did not leave a comment.Melanie M. | Overall Experience
The mobile pickup option was a horrible experience. The website crashed every time it needed to load a new page. What should have only taken a few minutes to pick up the truck ended up taken a hour. It was frustrating enough to make me never want to use Uhaul again.Alex F.
Initially I had rented an outside space for my camping trailer. I was informed it was in a flood plain. We I got home and told my wife of the spot I rented she said she would not be comfortable with storing our new camping trailer in a flood plain. Russell was very nice to deal with and very forthright about the flood plain. I never actually moved the camper into the spot. I tried several times to stop by and see someone there to cancel the rental. But was finally able to get in there this past Saturday. I know it’s probably not going to happen but even a partial refund would be appreciated.brian h. | Overall Experience
Very easy to drop off trailer . In & out very quicklyDave D.
Customer did not leave a comment.ROBERT C.
This was an easy process, phone call held the equipment, and the attendant attached the trailer for me. Easy instructions on returning it. I will definitely recommend them.Heather R.
Customer did not leave a comment.Allyn S.
Customer did not leave a comment.KAL H.
The management here went above and beyond to make sure I had the right equipment and I knew how to operate it efficiently and safely. Great team here.Kelly B.
The blonde haired "tiger king, Joe exotic" twin 🤣🤣was Amazing! I mean he was someone friendly... might bring a case down for the three gentlemen who saved me money...I really appreciate you guys. Please call me as I could go on. Side note, the only thing that sucked, was uhaul underestimated my mileage..JOHN S. | Overall Experience
Customer did not leave a comment.Brooke F.
Customer did not leave a comment.Rocky J. | Overall Experience
Customer did not leave a comment.Racheal B. | Overall Experience
We had our own insurance but was still charged for it. Location changed. Truck was dirty inside windshield was dirty. Truck was less than 1/2 tank of gasted S.
Customer did not leave a comment.Donald R.
Plan on doing the self drop off. I called an hour before arriving, and again a half hour before arriving as per the instructions. Got a voicemail both times. Left the trailer outside the gated uhaul storage area.Eugene B.
Customer did not leave a comment.Darcy W.
A good variety of different storage unit sizes, at more reasonable prices than a lot of other storage facility companies.benjamin f. | Overall Experience
Customer did not leave a comment.Raymond C.
Convenient and quick process for a same day rental! Even had a tow hitch for me to buy at a good price, as I had left mine at home!Tyler B.
24/7 needs to better explained or less stepsThomas L.
could never get ahold of any one both on site or when we called them. voicemail is always full. no dumpster on the premises, storage unit flooded and the workers basically shrugged. pricing was lower than other storage facilities but that was obviously for a reason.Cidney F. | Overall Experience
Customer did not leave a comment.ARMANDO P.
Very cooperative!JAMES K. | Overall Experience
Process was easy. The person that called my reference could have been more pleasant and not hang up as soon as my friend said he know me. Would rent this way again. Asking me to see if the roof was damaged without any way to see the roof is kinda silly though.Johnny H.
Changed the automatic pick up and drop off. It's a pain in the rear. And make sure people know that you have to pick the equipment within a certain time or it gets cancelled. Also , u haul needs a number they can call and not get put on hold for 20-25 minutes. I was so aggravated by the time we got the truck, I was ready to scream! I hope this helps with the automated service!DIXIE A.
The young man that helped me return my trailer was very pleasant and helpful.Michael C.
The truck had a smell and wandered all over the road. I feel the renting of this uhaul was far too expensive. I expected to pay a lot less and get a lot more with uhaul. Very disappointed. I will give Penske or enterprise a shot next time I am in need of a rental box truck.David R.
The representative spent over 45 minutes trying to get information on the computer. She tried using both her cell phone and desktop computer. Once input, she was unable to get the system to print the agreement. I'm not sure if it was the Internet causing problems or her desktop. She did everything she could to provide good service.Leslie C.
It was hard to find a U-Haul facility in Middletown Ohio area that had the required equipment. Notably, a facility in Miamisburg Ohio was particularly NOT helpful. My next contact was with a facility in Lebanon Ohio and although they did not have the size trailer needed, she found one in nearby Monroe Ohio. She was VERY helpful.DAVE R.
Customer did not leave a comment.Rodney M.
Customer did not leave a comment.Christina W.
Customer did not leave a comment.Bobby H.
The drop off location was not printed on the contract nor the location as I requested, which caused extra mileage and a day later for drop-off of the unit.Joshua B.
Customer did not leave a comment.Donald B.
new trailer first rateDonald B.
Customer did not leave a comment.ANDREW Y.
Customer did not leave a comment.Jennifer G.
The fuel tank should have been full, NOT 7/8 full whatever that is. Less than 100 miles Driven needing very close to 18 gallons of fuel to fill it upon return. Truck was clean. Checkout and check in were easy enough. Truck was comfortable. Other than receiving truck NOT completely full of fuel I have nothing to be critical of.Clarence S.
Customer did not leave a comment.Robynn C.
Russ was very professional and courteous. The whole experience was great...Jeffery W.
Customer did not leave a comment.Louis P.
Customer did not leave a comment.angela A.
Customer did not leave a comment.Curtis M.
Customer did not leave a comment.Mary O.
Spots are a little tight to back a camper into.Michael D. | Reservation
Customer did not leave a comment.EUGENE R.
Expand hours of availability.Douglas R.
Facility could use an update. Is old and small. Russ was communicative and helpful.Sharon L.
The check out took a very long time. Needs to be expedited!LYNNE H.
Maybe adding a little gas to the truck before we pick it up, but everything else was good.Marshall H.
Keep up the great service!James M.
Had trouble with the access code to get into the yard. Had to be wait until the office opened up to get a new code. John was very nice and helpful.Jennifer L.
Facility was easy to access with moving truck. Upgraded to a larger unit within minutes.Cheryl G. | Reservation
Very nice people and a convenient placeKENT H. | Overall Experience
This location was super nice. My over all experience with uhaul was trash. Person working here fantastic!Jessica Stemple S.
Customer did not leave a comment.Zack B.
Customer did not leave a comment.raymond H.
Customer did not leave a comment.GREG R.
Good jobDzhaid D.
I payed for an adapter I wasn't able to get because U-Haul switched my regular location next to my house to one across town. Not any one persons fault I feel but my 1st bad experienceGregory F.
Found out after everything was unloaded that it is in a floodplain so had to make sure we had flood insurance on our personal policyHoward D.
Customer did not leave a comment.lyle K.
Customer did not leave a comment.Tonya K.
Customer did not leave a comment.Guy W.
Customer did not leave a comment.Leslie S.
Customer did not leave a comment.Doug G.
Tony was very helpful and willing to go the extra mile to make sure things were ready.bobby G.
Customer did not leave a comment.John B.
Customer did not leave a comment.Richard S.
Only issue was that van had been smoked in.Matthew R.
Customer did not leave a comment.Tom C.
Courteous Professional staff. Clean facility and equipment...Giang T.
He made it quick and easy process. Very well maintained truck that I used. Everything was clean. Would definitely recommend others to use here!TONI H.
I wasn't in and out in no time, and when I needed an extension on the rental it was a simple phone call. Overall, an absolutely seemless transaction! Will definitely recommend this location!!!Bryan P.
This reservation was made online and Uhaul changed the location of pickup on me without telling me at checkout. I drove to original location where they did not have the equipment so I then had to go to the other location. This made me late putting me behind schedule. In turn I was late returning the equipment so I was charged an additional rental. I am a frequent renter and only have problems when renting from non corporate locations. They also do not honor the $50 guarantee. I will be filing a complaint with my credit card company and the BBB if my bill is not fixed.NIC D.
no one at location sat eveing at 5 pm 11/18/17joe R.
I was surprised at how helpful they were with everything and how quick the process was!Patrick R.
Nothing. Very courteous and professional staff.andrea B.
Could not get access to storage area or the ability to get someone to acknowledge my reservation. went another location for storagePrivacy R. | First Impressions
Friendly and accommodating good job and thanks.Michael K.
It was a small place that looked like they only had one truck. The guy behind the desk kept complaining about the computer speed. Sure enough, it took about 15 minutes for him to check out the guy in front of me. Mine was a bit quicker because I had a reservation, but it was still quite a wait. The truck was great, I just wouldn't recommend this location.Paul G.
Customer did not leave a comment.VIRGIL L.
Customer did not leave a comment.Glen M.
We have not been yet.Privacy R. | First Impressions
So far so good. Unit was ready and in good condition. Worked great doing all rental information online/phone.Privacy R. | First Impressions
I am very pleased with the gated entry.Privacy R. | First Impressions
Worried somewhat as the gates were open when entering and exitingPrivacy R. | First Impressions
I could not get into the gate I had to call them on sunday and get a temporary gate and still dont have a way to get inPrivacy R. | First Impressions
The instructions were excellent, and the unit was very clean, with the exception of a few items left there by a previous occupant.Privacy R. | First Impressions
we reserved and moved in the same day. was at gate with first load when we receive the call back. no one was on site but was given a code after payment madePrivacy R. | First Impressions
The unit seems secure and is about what I expected. The associate helping us was disorganized and the move-in process took longer than it should have.Privacy R. | First Impressions