Customer Reviews for Loveland Store N Lock
(U-Haul Neighborhood Dealer)

1251 reviews

10900 Loveland Madeira Rd   Loveland, OH 45140
(East of Twightwee Rd)

(513) 677-8216

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/20/2021 - 9/25/2021: Closed

Services at this Location:

Contact Us

(513) 677-8216

10900 Loveland Madeira Rd
Loveland, OH 45140
(East of Twightwee Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/20/2021 - 9/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Never say you'll have the equipment if you don't

marty H. 
Rating:
3.0

The Iphone mobile check in and out did not work even though I had my location in Settings turned on. The person at facility was helpful and nice to work with.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
5.0

Equipment ready to go. Handy location, polite & helpful Management.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

easy in, easy out! No issues at all.

Marcy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jen G.  |  Overall Experience 
Rating:
5.0

Great experience, liked the no contact pick up and drop off. So convenient!

Melissa S. 
Rating:
5.0

Drop off was smooth and the owner got back with me on text with instructions very quickly. Thanks man!!!!

Jerry A. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Renee K. 
Rating:
5.0

Customer did not leave a comment.

Carmen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Very easy to return and the service was great.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
3.0

Customer did not leave a comment.

MARC W. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
4.0

The person was very nice and accommodating, installed hitch, ball and lights when picking trailer up. The opportunity came when we arrived in Orlando where we recognized the ball wasn't tightened and was on the verge of coming off the hitch. My wife drove from Ohio to Florida, at any time firing that journey the trailer could have disconnected from vehicle causing a bad accident. My thought is every dealer should have the tool needed to ensure the ball is tightened to the level it doesn't or couldn't loosen during a trip. Thanks!

William B. 
Rating:
1.0

I drop yesterday my uhaul truck . But I still didn't get my copy in my mail I don't know he chackout or no

Manoj P. 
Rating:
5.0

Customer did not leave a comment.

RaShaun S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

CALVIN A. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
4.0

Drop off was less than ideal. Need to tell people to use Google Chrome. Safari did not work.

John A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

bray B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Evan R. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Good experience. Can't think of anything

David P. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Claude D. 
Rating:
5.0

Customer did not leave a comment.

HOLLY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian N. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

This particular U-Haul office was the nicest/cleanest office I've ever seen. No reflection of the location, however, was that the heat from the Engine compartment was leaking into the Cabin compartment.

Michael K. 
Rating:
3.0

Wasn't able to see any personnel in-person as the facility was closed for a few days without notice. I don't mind that but was mostly concerned because the key drop box had been tampered with so I was concerned it would have been simple for someone to get the keys out.

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

TODD R. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
4.0

Customer did not leave a comment.

Caitlin R. 
Rating:
5.0

Super fast and convenient.

adam R. 
Rating:
5.0

Customer did not leave a comment.

Ted F. 
Rating:
5.0

The truck was great, and the people I worked with were great. However, If you want to improve your service, you need to hire more people to answer the phone. I wanted to extend the time I had the truck by 2 hours and called the number on the contract that was emailed to me. I was on hold for a long time and ended up calling 4 different numbers before I talked to a human being instead of a machine. The whole process took about 30 minutes. It was very frustrating and took away valuable time from the day I was moving.

diane B. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
4.0

It rained for a good part of my move, truck had a major leak. Multiple boxes , mattress got wet.

SHARON M. 
Rating:
3.0

Parking lot was gravel and mud, no easy park and check in setting.

John M. 
Rating:
5.0

Office location not obvious.

Cory M. 
Rating:
5.0

Great place for storage

rodney h.  |  Overall Experience 
Rating:
5.0

I know at times when I have needed to rent, I have had to go to other locations due to the hours of service. It is not a problem, but enjoy renting from Loveland.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Rich is one of the easiest, and kindest people I have worked with.

ida t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayde H. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Drop box drop off.

Brett C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R.  |  Overall Experience 
Rating:
5.0

We weren't really sure where to leave the trailer at the drop off location, so we guessed. Some signage would be helpful.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Remco T. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN R. 
Rating:
5.0

Customer did not leave a comment.

Chuck H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Rich is always accommodating and goes the extra mile to make the experience seamless

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

All went well. Keep it going. Easy quick friendly realiable and helpful. Owner and services were supportive from start thru finish.

Joseph G. 
Rating:
5.0

All went well easy and quick.

Joseph G. 
Rating:
4.0

The GAS tank was NOT full (I have a pic/snapshot of this) when truck was presented--it was a about 3/4 full. That equates to $15+ or so at the gas pump.

steve N. 
Rating:
4.0

The lot is a bit muddy on a wet day.

James R. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

All was great.

David P. 
Rating:
3.0

To improve the next customer's experience the employee can wear a mask, inspect the vehicle with the renter, and provide a paper copy of the rental contract and terms ahead of time so that it can be read and any questions asked.

Patty G. 
Rating:
4.0

Very easy to schedule, great customer service, and the staff is very friendly.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Delle P. 
Rating:
5.0

The owner was AWESOME!! Always friendly and helpful. The facility was well cared for. I’d recommend this place to anyone looking for storage and would use them again for myself.

Mark B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia P. 
Rating:
3.0

Drop off was closed when I came.

ANDREW J. 
Rating:
4.0

More direct area for parking. We weren't sure if we were supposed to go down the hill or park in the spots up top where other Uhauls were located.

Olivia B. 
Rating:
5.0

2 issues I did have. the approach to my unit always had a large puddle of standing water that never drained. IT was hard to know if there was anything sharp in it and no room to drive around. Also my unit often had UHaul trucks parked in front of it. While I could access my unit, I couldn't back my car up to the door to load.

JAMES W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jen G. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

matt M. 
Rating:
5.0

Customer did not leave a comment.

Sai Rutwik T. 
Rating:
5.0

I have already sent recommendations for this facility. The owner Rich is very accommodating. and responds to you in a quick turn around time.

KATIE R.  |  Overall Experience 
Rating:
5.0

Clean the snow if possible .

PARVINDERJIT S. 
Rating:
5.0

Customer did not leave a comment.

GREG A. 
Rating:
5.0

Customer did not leave a comment.

Julie C.  |  Overall Experience 
Rating:
5.0

I had been a customer at Loveland Store and Lock for many years and had nothing but a great experience. The owner is very easy to work with! I am forever grateful to this place!

KRISTA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTA M. 
Rating:
5.0

Very nice facility - very clean storage units t - professional staff - thank you!

WALTER R.  |  Overall Experience 
Rating:
3.0

Representative did not wear a mask, nor was he behind any protective screening. Very disturbing lack of respect for the safety of his customers.

Bob K. 
Rating:
5.0

Every thing was very good...

Rodolfo I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

The only issue I has was returning the vehicle online. I spent 30 minutes trying to find “return uhaul” on the app and wasn't successful. Just wanted to be sure I wasn't over charged for my time slot I rented it for.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Everything was great. Quick service. Friendly staff

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
4.0

Customer did not leave a comment.

bert F. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Better signage but other than that, everything was great!

Virgil E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Roberto V. 
Rating:
4.0

Where the lock is inserted is significantly rusted. Also, the keypad to leave the unit area, practically is without any numbers.

Anna N.  |  Reservation 
Rating:
4.0

Everything was great. Rep was very informative and friendly

JULIUS K.  |  First Impressions 
No reviews have been submitted for this location.

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