Customer Reviews for Lovers Lane Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I wrote from here all the time it's great service

Rating:

4.0

My one issue was with the truck itself, not the rental business. The 10 foot truck, at least the one I had, did not allow the driver to tilt the steering wheel. Because I’m only 5 foot 2, I spent the entire moving time with the steering wheel in my line of sight through the windshield. It was nerve wracking and I didn’t feel safe. Thank you.

Rating:

1.0

I rented a U-haul trailer for a cross country move. When I picked up the trailer, they helped hook it up, checked everything and said it was good to go. After we loaded it and were getting ready to leave, we noticed there were no running lights on the trailer. We called roadside assistance and they came out to look over the trailer and said it was a wiring issue with the trailer. We had to push back our move which caused a lot of complications due to reserved hotels, etc. We took the trailer back to the U-haul rental location and they had no idea what they were doing. They hooked up several other trailers and kept doing this and that and they said it was just an issue with my car, not their trailer. A U-haul employee from another location overheard and stepped in to help. She was absolutely amazing! She helped me fix the fuse in my car, and then hook up a different trailer. The lights on the original trailer still didn't work but they did on another trailer. The U-haul rental place said there wasn't anyone to help unload our trailer to switch it over to a different one but they could have their son and some other guy help. My 65 year old father had to leave work to come help unload and reload the trailers in 90+ degree weather. He did 99% of the unloading and loading. I was on the phone with U-haul who informed me that there is a service where they have people come out in these situations to help unload and reload if there is technical issues with their equipment. The trailer they gave me was an "upgrade" but not all of our stuff fit in it so I had to leave some items behind. I am very displeased with this. We should have NEVER been able to leave the lot without running lights. That is their responsibility to ensure their equipment is safe. It's actually part of their guarantee/contract to ensure the equipment is road safe.

Rating:

3.0

Thank you! I made it to my destination just fine. For periods during driving the vehicle felt like it was very bouncy. I’d switch lanes still happened. It may be the tire alignment or balancing?? But other than that, 10 miles to the gallon and what I expected. Thank you all!

Rating:

4.0

Truck was clean but ABS light, tow pkg. trouble light and traction control trouble light were all on when I picked up the vehicle. Was hesitant to rent but there were no issues while I had it

Rating:

2.0

Had reserved a 10 foot truck. They tried to force me into taking a 20 foot truck at the same price, but did not want to drive a 20 ft. truck to Chicago. The ended up letting drive a 15 foot truck, but she wanted it back to this location instead of dropped off in Chicago. Although I was given a credit for 200 miles, the rental still ended up costing me almost twice as much as my initial reservation.

Rating:

5.0

I feel your service went above my expectations. Thank You!

Rating:

5.0

Very nice lady polute behave and also equipment clean

Rating:

5.0

Great customer service

Rating:

4.0

smooth rental all is good, will use again in the future

Rating:

5.0

I can't think of anything. The whole experience was easy, and worked perfectly. Thank you very much.

Rating:

3.0

Trailer was in good working order. Overall, the facility and grounds were unkept and rundown. The people running the facility were difficult to understand but were friendly.

Rating:

1.0

The service was very bad and the charges was outrageous bad experience

Rating:

5.0

Excellent service. Professional and helpful staff. I would definitely rent here again!

Rating:

5.0

The guy who helped me with the trailer was excellent. I really appreciated his friendliness.

Rating:

5.0

Once I got to the location everthing was great. When I called I got routed to the call center, that person was touched in the head.

Rating:

4.0

I appreciate them being flexible with the time! Very chill which is perfect for me.

Rating:

5.0

This is always been my drop off point when I come back from out of state to Michigan lovers Lane they always nice and courteous great service

Rating:

2.0

Fill the vehicle up with gas before giving them to customers

Rating:

3.0

IT STARTED FROM PORTAGE RD UHAUL THEY HAD RESEVE ATRAILER IN THREE RIVERS WHEN I GOT THEIR IT WAS RENTED SO I HAD TO BACK PORTAGE LOVERS LANE LOCATION AND GET THE TRAILER UNHAUL ON PORTAGE ROAD IS TERRIABLE I WILL NOT REFER ANY ONE GO TO LOVERS LANE UNHAUL

Rating:

1.0

45 min in line to get to the counter. And another 20 min in line to get the actual truck. THEN when the truck pulled up it was HUGE. I said "we ordered a 20ft truck, they said "this is what we have, it's a free upgrade". I didn't need or want a 26 foot monster truck! I was actually trying to decide if I even need the 20ft truck and was leaning towards a smaller truck when I ordered it online. If they had asked "do you want a bigger truck" I would have said NO. The outside guy told us "you can go back inside and wait in line to see what else we might have", after already waiting around for an hour- NO THANK YOU. Thank goodness we were abe to get to where we were going and unload quickly so we could turn the truck in the same day... we would have no place to overnight a 26 foot truck!

Rating:

5.0

The staff made the process very easy! The truck was in great condition and pick up and drop off was quick. 10/10!

Rating:

5.0

Friendly and professional

Rating:

5.0

Better confirmation that the store will have the supplies we need. We were passed around to 3 stores, original Reservation didn’t have equipment , sent to another one and they had it but it didn’t work for our one way trip, had to go to next location .

Rating:

3.0

A bit dated

Rating:

3.0

Trailer was in fair condition. Several marker lights were burned out. Ended up figuring out surge brakes do not work.

Rating:

5.0

The woman was exceptionally kind and helpful. The two other U-Haul places I checked were terrible, unhelpful and unknowledgeable. The one on Lovers Lane was great.

Rating:

5.0

Extremely helpful and friendly

Rating:

1.0

The truck was really unsafe to drive it keep turning the opposite way that I was actually trying to go. The brakes were horrible and the truck kept giving me a hard time taking it out of park! I will never rent from this location again!

Rating:

3.0

I brought the trailer back on time and I got charged $40 more . Don't know why it happened

Rating:

5.0

Thankful we found them. We were sent to one that has been closed. Thank you!

Rating:

5.0

Good experience. Friendly service.

Rating:

5.0

Great personal. Very helpful and friendly.

Rating:

5.0

Very kind, knowledgeable and helpful. They go above and beyond!

Rating:

5.0

Everything was fine.

Rating:

3.0

At this location there was a better attempt at customer service. The woman in charge made a copy of my agreement and took a screen shot of my email information. She seemed puzzled that I was dropping the truck off there. Overall , not a good impression of U-haul or its employees.

Rating:

5.0

Staff was very helpful and friendly and I was very satisfied. I would suggest that fuel tanks be full went rented. It's a bit of a hassel to pick up the truck and then have to go to a gas station to fill the tank. Also trying to have exactly the same amount of fuel in the partially filled tank that was there at the time of rental upon return is also a hassel. Full out ...Full in... is easy.

Rating:

5.0

It is ALWAYS a pleasure to rent from the Lovers Lane location-they are friendly and care about what youneed and very helpful!

Rating:

5.0

Very friendly staff and equipment was clean and on working condition.

Rating:

5.0

Good service

Rating:

3.0

Way over charged my account

Rating:

3.0

Honestly, both trucks I drove felt that they needed engine work maybe transmission they both had lights on that wouldn’t shut off. I was kind of disappointed.

Rating:

5.0

We dropped off on Easter Sunday and did not expect to find an open place. The woman we spoke with was very nice and helpful. We are renting another truck next week and will choose this location again.

Rating:

5.0

I believe his name is Ramon, what a nice guy, so helpful and kind.

Rating:

3.0

Better signage for the Office that in a house and somebody there at 8am

Rating:

2.0

I dropped the truck off at 3:30 on April 6. I had to call the location on April 7 because the person never credited me for returning the truck. U haul had texted me asking when was I going to return the truck.

Rating:

5.0

Great job and friendly employees

Rating:

5.0

Very friendly and professional service

Rating:

5.0

I happy with their service.

Rating:

5.0

I moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!

Rating:

5.0

The people that work here are exceptional, I couldn’t be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . Thank you

Rating:

3.0

This facility is raising prices 20% a year. It will soon be out of the range I will pay to store something outside.

Rating:

5.0

Flexible. Great customer service. Good price

Rating:

5.0

Great

Rating:

5.0

Enjoyed

Rating:

5.0

thanks

Rating:

4.0

Only change I would ask is that the website correct the size limit on each storage unit. The on I originally reserved did NOT fit up 1200 sq ft of apartment space. Otherwise, fast friendly service!!

Rating:

3.0

Had to reserve a larger unit and am waiting for a prorated refund of $44.00 to be credited to my card.

Rating:

1.0

I did not receive a unit on arrival, I was told it given to someone else because they didn`t think I was going to show. What`s the definition of a reservation?.