Customer Reviews for Lovers Lane Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lovers Lane Storage

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DEBORAH LOUISE H.
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I was over charger and I request a furniture dolly and it wasn't on the truck. I rented a small truck supposed to have been for $19 and some odd change. Not a van. My total was $77 and some change I was charged $102 and some change change. I was only given 4 hours and usually you get to keep it for at 1 whole day for that price. Wasn't satisfied at all with this location. Deborah Hudson

BRIAN MATTHEW V.
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No very professional had to wait in the cold while guy warmed up truck and scraped the windows people were very hard to understand

Philip S.
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Office appears to be a residential dwelling. Customer must access by a second story exterior wooden staircase, treacherous in winter conditions. Clerk must be paged by doorbell-- took numerous attempts upon initial arrival and return. Clerk asked me to send a text message from the parking lot to her office, acknowledging vehicle condition at time of rental. Big nuisance and waste of my time. Rental clerk should be more helpful in this regard.

LAWRENCEJOSEPH L.
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Customer did not leave a comment.

James T.
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VERY GOOD SERVICE AND HELPFUL FAST AND COURTEOUS EMPLOYEES.

Frankrobert N.
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Great service helping to get the equipment checked out and on the road safely. Made it very easy when returning.

CALEB ORVILLE D.
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Your location charged me way to much will never come to your location again

Frankrobert N.
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Customer did not leave a comment.

Denise W.
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Customer did not leave a comment.

Beverly W.
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Customer did not leave a comment.

Charvie D.
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Customer did not leave a comment.

Charvie D.
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Customer did not leave a comment.

Erik D.
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Customer did not leave a comment.

James E.
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Customer did not leave a comment.

Brian W.
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Customer did not leave a comment.

William G.
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thank you . great service

Gregg T.
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Customer did not leave a comment.

Alicia S. | Overall Experience |
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The people that work here are exceptional, I couldn’t be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . Thank you

Mary P.
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Small one woman office with a older lady that is very slow. Her office was very cold as she had on a hat and coat. It is hard to understand as she speaks with an accent. The guy that brought me the truck was very nice and he explained in detail what was expected.

Mike S.
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Office was under construction. Service was very good and polite. I will rent from this location again.

Christopher G.
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Customer did not leave a comment.

Ron H.
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Customer did not leave a comment.

DALE R.
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The right side turning signal on the the trailer didn't work

Edward P.
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The truck had no gas in it when we picked it up the sides of the truck was busted on both sides when. We picked it up i will never go back to that location no more

Kevin N.
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I don't want to have my review mistaken for the branch that did help me because they did get me the truck I needed but the original branch at U-Haul Moving & Storage of Kalamazoo,1004 Portage Kalamazoo, MI 49001 completely screwed me and I am 100% dissatisfied with my experience. I showed up at 9am for my reservation and my wife dropped me off. We were moving our entire house that day with freezing rain in the forecast for later that day. The store where my reservation was for did not have my truck and did not apologize. They basically told me I had to pick it up from another location. I explained to the representative that I had called to confirm the reservation two days prior and she had the audacity to say they would have had my truck ready had I showed up on the day I called to confirm. My wife did not have her phone with her and I had to wait until she came got back to our home to have her come back and get me to then take me to another location to get the truck. I had people waiting at my home to help as well and all this running around put us back a couple hours which led to us having to move during freezing rain. We would have been done had the truck been ready when reserved before the bad weather hit. I feel like a phone call from your company is in order and some compensation should be in store, I honesty have not been that upset in a long time. Completely unprofessional how the store handled the situation that didn't have my truck. My phone number is +16166349453 and I hope someone will call me soon.

Filimon B.
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Customer did not leave a comment.

Brandon P.
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Virtual check in was clunky

KATHERINE H.
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Everything went great! UHAUL was clean and a comfortable ride.

Amy B.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

Brian W.
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I have rented from U-Haul from many different locations but this location on lovers lane is by far the best to rent from. Great staff!!

Ric F.
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Wonderful service on all levels. We were moving our daughter from WMU to her new place. Always get the truck with the ramp. It is so much quicker to haul furniture. They made it so easy. Highly recommend. Thank you.

Dawn W.
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Customer did not leave a comment.

Anmar A.
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This is my go to location. Always friendly. Thanks!

Kevin S.
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Customer did not leave a comment.

Alisa C.
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The location was good and the in-person customer service was good. My problem was with the online check-in system - which is absolutely terrible! It took me 30 minutes to try to get the truck before I called the number and thankfully someone was at the location on Sunday. You really need to let customers know in advance everything they will need to provide when checking in. I did not have my passport with me and I did not know the lease agreement number (not on my confirmation page) so I tried to add alternate contacts. I can't believe that you actually call the alternate contacts. Nobody answers their phone anymore! I don't need to tell you that! The online help chat was also worthless and they ended my chat by saying to chat back when I have the paperwork ready to pick up the truck. So they did the equivalent of hanging up on me without providing any help. As you know, moving is stressful enough! You really need to revamp your online check-in experience. Customers should be able to provide everything in advance (photos of drivers license, etc.) so that pick up is a simple process. The only saving grace was that someone was onsite on a Sunday. But I was hoping to be able to do the check-in online to follow Covid safety measures. This experience has made not want to rent from U-haul again. Please change your online check-in system. In the very least, please try to use it yourself and you will understand why I was so frustrated. I also object to the fact that this survey seems to be solely based on the location and not the company! It shows that corporate thinks it is perfect and any problem that a customer has must be with the location. Unbelievable!

Pam S.
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Customer did not leave a comment.

Dru S.
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Customer did not leave a comment.

John B.
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The computer used and signature device was sadly rickety. The office was dingy but the service was friendly and competent and quick. The vehicle was in great shape and virtually all of the scratches and dents were correctly noted with X stickers on the vehicle. Thank you.

Brandon H.
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I was given a wrong pickup time. And now I am being charged 40$ for an extra day after being told on the phone as long as I arrive before 9 30am everything is fine. This was an awful experience.

RICHARD WILLIAM L.
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It was great that someone was there to take back the trailer and not have to do the online return.

Johnlloyd B.
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I am not the customer. Wrong email. Customer service was to remove my email.

Gladys L.
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Adela the owner was very attentive and professional. She made sure I had everything I needed for my move. In addition, the trucks in her location are super clean. Excellent service!

Justyne C.
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Customer did not leave a comment.

Verndeana B.
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Customer did not leave a comment.

Jasonadam B.
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Customer did not leave a comment.

MARK S.
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Improvements to the office (everything)

David M.
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Customer did not leave a comment.

Andy B.
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Customer did not leave a comment.

Ashley H.
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Customer did not leave a comment.

CHRISTINA MARIE K.
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Customer did not leave a comment.

Nicholas T.
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Customer did not leave a comment.

KELLY ANNE C.
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This location is disorganized, dirty (the truck was clearly not cleaned - couldn't even see out the windshield for the grime),. The doors were locked and there was no one on site during business hours when we arrived. Will never use this location again!

JOSEPH EUGENE M.
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The truck had a bad vibration at 55 to 60 mph. i was scared when driving over 55. thought a tire might let loose at any time. no windshield washer fluid. inside of windshield dirty. I was blinded when the sun hit the windshield in the morning. Very bad experience.

Theresa G.
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The customer service was great especially on a Sunday afternoon on. I will delve back.

Fatimah M.
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Customer did not leave a comment.

Donna D.
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Carolyn M.
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The gas tank wasn't full when I left with the truck. I did fill it on return. Better knowledge. Should be noted and reimbursed. All you have to do s look back at previous paperwork on said vehicle.

Todd S.
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Truck was a little rough riding...

Shelby S.
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Customer did not leave a comment.

Mark D.
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Customer did not leave a comment.

Austin W.
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Michael B.
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MARSHA B.
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Customer did not leave a comment.

DAVID S.
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Customer did not leave a comment.

Donald B.
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I was very satisfied, keep doing what you're doing

Tami W.
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Customer did not leave a comment.

Rick W.
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Customer did not leave a comment.

Andy B.
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Customer did not leave a comment.

michael B.
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Customer did not leave a comment.

Cynthia C.
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Customers need to be informed that they will be paying for mileage even if the trip is local within town. I had planned on the 19.95 fee advertised for a van as well as 2 dollys which were $10 a piece but in the end they added mileage which brought to $66 and some cents. Felt it was misleading.

Curt M.
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Customer did not leave a comment.

Gary G.
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Customer did not leave a comment.

Adrienne C.
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Having the gas tank filled up would have been nice, so I could have an easier time refilling the tank.

STEPHAN S.
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Windshield was dirty inside, otherwise all good.

Pamela N.
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In and out with no hassle clean equipment very nice people

MIKE G.
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Customer did not leave a comment.

Dennis O.
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Customer did not leave a comment.

Daniel C.
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No much to say here. I really questioned, my leaving it there, at first, because of a slight language challenge. However it all worked out after contacting U-Haul on the phone that the return had indeed been processed.

Joshua A.
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Customer did not leave a comment.

KINSEYELAINE H.
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The uHaul truck has a hole in the seat and it took over 30 minutes to pick up our truck at the office.

John R.
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Customer did not leave a comment.

Steve B.
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Customer did not leave a comment.

Richard B.
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Customer did not leave a comment.

Alexa B.
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Terrible customer service, extra charges with no explanation.

Jeffrey N.
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Customer did not leave a comment.

SCOTT D.
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Customer did not leave a comment.

RON K.
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We made a reservation at the U haul/Interstate Battery location on Stadium Drive 3 weeks in advance and when we got there to pick it up they had no trailers. Never notified us and said sorry can't help you. Poor customer service and then it was up to us to find a trailer in Kalamazoo area.

Diane B.
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Was double charged and wasn't explained why unbelievable especially for mother grieving loss of child .

Chris T.
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Customer did not leave a comment.

Courtney M.
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Customer did not leave a comment.

Ken G.
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Customer did not leave a comment.

Tea C.
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Though I didn't catch her name, the lady who was working that day was very helpful and friendly. It was very easy to pick up the trailer I needed and be on my way. Thank you for such great service!

Cheri A.
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Clean the cab of the trucks especially during the pandemic. There was trash on the floors, the steering wheel& door handles were sticky.

Ginger K.
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Customer did not leave a comment.

Tyler B.
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Customer did not leave a comment.

Richard W.
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Good, kind, quick service.

Stephanie W.
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Wonderful customer service. Very pleasant on the phone. Very helpful with a crazy situation. Made our move less stressful if that's possible!

Beth K.
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Customer did not leave a comment.

Alyssa F.
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Customer did not leave a comment.

Alexis C.
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Customer did not leave a comment.

Dale S. | Overall Experience |
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This facility is raising prices 20% a year. It will soon be out of the range I will pay to store something outside.

Diane L. | Overall Experience |
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Flexible. Great customer service. Good price

Diane L. | Overall Experience |
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Great

CLEMENTE V. | Overall Experience |
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Enjoyed

Brandon M. | Overall Experience |
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thanks

No reviews have been submitted for this location.

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