Customer Reviews for Lovers Lane Storage
(U-Haul Neighborhood Dealer)

1911 reviews

6800 Lovers Ln   Portage, MI 49002

(269) 324-5149

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(269) 324-5149

6800 Lovers Ln
Portage, MI 49002

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice lady! Picked up at 2:15 PM. Event was cancelled due to weather conditions, so I returned it about 3 hours later.

RICHARD STEVEN M. 
Rating:
3.0

I drove to the original drop off location only to be told they could not accept the uhaul, so I had to take it to another location and then was charged for mileage. It would have been nice to know that the original location could not accept the return.

ROBERT MICHAEL Y. 
Rating:
3.0

Returned the Sunday was not I advance about app for returning nobody there to help. Now I was charged with a convenients fee of $20 because I didn't know how to return your truck in a lot unattended

GARY MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

ALAN JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
1.0

Ordered pickup, allows to confirm pickup, arrived and was told the pickup was never available and always in the shop. Bad communication and led expectations.

Sebastian M. 
Rating:
5.0

Customer did not leave a comment.

ZAINAB A. 
Rating:
4.0

Everything was ok with the exception of being told and written on the document that there was a full tank of gas when there was actually under 3/4 of a tank of gas. The gentleman who worked there took a pic of the dash to show the actual amount of gas in the vehicle before we left. We put enough gas in so it was at the 3/4 tank level when we returned it. We were not upset by this. So, the only improvement would be for them to make sure they are documenting the correct fuel level for the vehicles. Otherwise everything else was just fine.

DEBORAH LYNN S. 
Rating:
3.0

Customer did not leave a comment.

Denis E. 
Rating:
5.0

Very friendly people working here!

Susan G. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
2.0

Location pick up anytime was difficult as the key was in the office, not the combination box. When we went to the office no one answered the door or the phone. It took 15 min calling multiple times to get them to answer. Also the dolly was not in the truck and we had to come back for it.

Garrett H. 
Rating:
4.0

Van ran well but "Change Engine Oil Soon" was on the whole time. I told the attendant when first got in the van but he said it was just a warning. Maybe someone didn't reset the indicator on the last oil change. No big problem. That's the reason I said no to "was the equipment clean and well maintained?"

WALTER MORRIS A. 
Rating:
4.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Very helpful. Check-in went very quickly. I will be using them for the next two moves.

Denis E. 
Rating:
5.0

Customer did not leave a comment.

Darrick R. 
Rating:
5.0

Customer did not leave a comment.

DARRICK R. 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL DOUGLA H. 
Rating:
1.0

Customer did not leave a comment.

Ronald B. 
Rating:
1.0

3rd time I've rented from this location. They charged me for returning the truck claiming it had no gas in it. When in fact I returned it with more than I got it with. Not only will I be disputing that with my credit card company. I will be suing for falsifying documents, libel, and wasting my time.

Justin S. 
Rating:
3.0

Customer did not leave a comment.

Lance W. 
Rating:
4.0

Customer did not leave a comment.

Blane H. 
Rating:
4.0

Describe how everything works ON THE WEBSITE. What to expect at pick-up, like taking pictures of the truck and phone check in. How drop off works, including the recommendation to fill the tank before that happens. Best location for gas is an idea.

Connie T. 
Rating:
2.0

I was not notified that my gear was actually ready at another location. When i picked up at the changed location the trailer was not in working order. The trailer had debris in the trailer bed I had to clean. Very disappointed

Stacey Q. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH LEE M. 
Rating:
2.0

Ordered a certain item. Didn't have it. No storage containers. Communication is horrible.

MITCHELL LEE M. 
Rating:
2.0

Customer did not leave a comment.

JACK ARTHUR Y. 
Rating:
1.0

I'm a livid about my experience today with uhaul. I was charged twice and my initial reservation was not honored with no notification until I arrived for pick up. I need a refund for one of these reservations!

MARINESE SHONTAY F. 
Rating:
5.0

Great service

Jhonatan S. 
Rating:
2.0

The agent is very difficult for me to understand. I just agreed to whatever she said. Other than that the rental experience was fine.

Wesley S. 
Rating:
3.0

Customer did not leave a comment.

Peter R. 
Rating:
4.0

Customer did not leave a comment.

Terry V. 
Rating:
5.0

Customer did not leave a comment.

CRAIG LEE B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth E. 
Rating:
4.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

I arrived prior to opening and found 5 others in line in front of me. They worked quickly and efficiently to get my rental processed so I could get on the road.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Julia R. 
Rating:
3.0

Easy drop off

Dana B. 
Rating:
5.0

The owner is amazing and always makes time for her customers. I've used this location 6 times and she is the best part of any move!

Joel L. 
Rating:
4.0

The trailer was available on shot notice. It held all my things and towed easily. I was able to get what I needed done in two hours!

THOMAS LEE V. 
Rating:
4.0

Customer did not leave a comment.

JONNIE STEWART R. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

BLAKE RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Doyan A. 
Rating:
1.0

Either update the hours on the web site or make sure to have staff available for the posted hours. Staff needs additional training.

STEVEN CRAIG H. 
Rating:
3.0

Customer did not leave a comment.

JUDY ANN N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GORDON P. 
Rating:
3.0

Customer did not leave a comment.

Brent D. 
Rating:
3.0

Personnel at this location are often not on site. Need to call them to come. Also, at this point, I have been double-charged.

JOHN TOWNLEY M. 
Rating:
5.0

Free whiskey when I return the equipment would be nice.

John R. 
Rating:
1.0

truck was a joke

dan D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
3.0

The employee was super helpful in getting us the best rental deal for our situation and we were very pleased with the results. The truck was excellent!

PAUL F. 
Rating:
3.0

Customer did not leave a comment.

Tim M. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

appreciate the convenience and courtesy....and availability

ELIZABETH ANNE J. 
Rating:
5.0

Customer did not leave a comment.

Tenee T. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
4.0

Not real obvious where the office is or if they are open.

MARK S S. 
Rating:
5.0

Everything is great,thank you...

JAMES WILLIAM H. 
Rating:
2.0

truck was on empty when I picked it up low fuel light went on after 7 miles of driving, had to get gas twice, all they cared about when I picked it up was making sure I replaced the fuel that wasn't there.. worker brought the truck around, handed over keys and when I got home he had left the rea door open.

Kevin A. 
Rating:
4.0

Customer did not leave a comment.

randall S. 
Rating:
1.0

Actually have the equipment people reserve at the location selected on the date of the reservation, and if you don't, don't lie to your customers. Fix the check-in process in the app because it just doesn't work.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

MARLYN JEAN C. 
Rating:
4.0

I called U-Haul corporate because I turned my truck in in Bend, Oregon on the July the 31st, 2021 and it wasn't even due until August 4th 2021. When I booked the truck on line I was not informed of the fact that I was playing a flat rate. I did go into the U-Haul in Kalamazoo michigan, to add one extra day to the U-Haul thinking I would need longer time to drive across the country and the attendant there mentioned... oh yeah that should be fine we'll only add an extra $40 on for the extra day. I was on hold with corporate for 35 minutes and then spoke to a customer service agent yesterday on August the 2nd, 2021, and informed him that I was unaware of the fact that I was playing a flat rate and was very interested in receiving a refund on the extra days not needed since I returned the vehicle 3 days early. He said he would open up a customer objection claim for me and when he put me on hold to begin that claim he hung up on me. 44 minutes of waiting and finally speaking to someone and my problem is not resolved. He mentioned to me that each U-Haul is independently owned and can determine whether or not they feel that a refund would be issued or offered, I'm deeply disappointed in the fact that I was not informed that this was a flat rate. Dania VanderMeer

Dania V. 
Rating:
5.0

Customer did not leave a comment.

KECHENG L. 
Rating:
3.0

Customer did not leave a comment.

PAMELA ANN A. 
Rating:
1.0

They were not very well organized at all and the dude was rude and acted like I was stealing it

Katelyn H. 
Rating:
5.0

perfect in every way ((:

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
1.0

The man who was managing this location today interrupted my pickup process multiple times (I did a mobile contactless pickup). He asked me multiple questions regarding my reservation and tried to get me to come into the office to pick up the keys, which were in the lockbox in which the app said they were in. Then when dropping off the truck, I completed the process on my phone and the same man told me he needed to check me in. When I said I did everything on the app, he told me he needed to double check that I did it right and that I hadn't lied on the form. Overall, a Very unpleasant and very creepy process to pick up and drop off, which also made me feel slightly unsafe and like I was trying to cheat the system. I will not be returning to U-Haul unless I have to, in which I will be using another location.

Dean M. 
Rating:
5.0

Given my rental was used to cross the country I felt that all trailers should have the ability to lock the trailer to the ball of the hitch

BRIAN KEITH V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EATON U. 
Rating:
5.0

Customer did not leave a comment.

DAVID VICTOR L. 
Rating:
5.0

Customer did not leave a comment.

TAMOTHA G. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

I would appreciate an itemized bill instead of receiving a charge on my credit card before pickup higher than the estimated charges, and then to have a charge on my credit card without a final receipt accounting for the charges which was higher than quoted for per mile over my allotment. Plus, I returned the vehicle with a full tank of gas prior to my scheduled return time. Contract # 98588553

CARL DAVID B. 
Rating:
2.0

Pickup site was unorganized. Took nearly 20 minutes for her using a combination of computer, phone and scratch paper to eventually look up and say “all set” despite the fact I had everything completed online. I had the 15' truck reserved. They didn't have one and gave me a 26' truck. WAY more truck than I needed.

Marc U. 
Rating:
3.0

We were not contacted the day before pick up. We'd reserved at another location. I thought to call prior to going for pick up and was given alternate location. It all worked out just sloppy.

Thomas C. 
Rating:
4.0

Was charged for two dollies after asking to to upgrade from a standard dolly to an appliance dolly. When I returned the trailer, the agent acted confused. Shook her head and said I'd receive an email receipt. Didn't even take two minutes to revise and credit my rental . It may be only $20, but today I cant afford to pay for something I didnt receive. http://uhaul.com/s/D8DE8556AE

KIPP B. 
Rating:
4.0

Customer did not leave a comment.

ADAM CHARLES B. 
Rating:
4.0

The ignition switch on the vehicle I rented was malfunctioning to the point of calling for roadside assistance... Then it worked. Clean? yes. well maintained... see above

DUANE ALGER C. 
Rating:
4.0

It took awhile to get checked in but was ok

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH GEORGE C. 
Rating:
5.0

By far the best in customer satisfaction and cleanliness for a uhaul dealer!

CORY ADRIAN W. 
Rating:
2.0

The online process was not as easy as the website indicated. It took much longer to complete. However the staff was friendly.

ruth P. 
Rating:
5.0

Thank you :)

JOSHUA KEITH S. 
Rating:
2.0

Building was under construction that seemed somewhat unsafe... no clear direction on arrival as far as where to park or enter. Tail light was out in trailer.

RONALD E K. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

I used on line reservation once at location spent way to much time getting checked in

Randy A. 
Rating:
3.0

The trailer looked and functioned fine but it leaked and my daughter's clothes and mattress have water damage.

KAREN S. 
Rating:
5.0

The 2 times I was at this location, there was an irate customer. I do not know the details, I do not understand why people can get so angry. The first customer was told that she could help. But they just refused and stormed off. Both times it held up the line by 20-30 mins.

DWAYNE JAMES L. 
Rating:
4.0

Customer did not leave a comment.

John B B. 
Rating:
2.0

Did not mention we must return furniture pads and charged us 150$.

BOLORTUYA E. 
Rating:
4.0

Customer did not leave a comment.

Erik E. 
Rating:
5.0

Drop off was quick & easy at this location.

Emilie K. 
Rating:
5.0

No comments

GLENN ARTHUR S. 
Rating:
3.0

The truck could have used a wipe down inside but other than that it was great. They are working on remodeling the location and I'm sure it's going to look fabulous when they are finished.

TODD MATTHEW R. 
Rating:
5.0

I moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!

Deborah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly n.  |  Overall Experience 
Rating:
5.0

The people that work here are exceptional, I couldn’t be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . Thank you

Alicia S.  |  Overall Experience 
No reviews have been submitted for this location.

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