Customer Reviews for Lovers Lane Storage
(U-Haul Neighborhood Dealer)

2,300 reviews

6800 Lovers Ln   Portage, MI 49002

(269) 324-5149

Hours

  • Mon–Sat
    8 am–7 pm
  • Sunday
    8 am–5 pm

Services at this Location:

Contact Us

(269) 324-5149

6800 Lovers Ln
Portage, MI 49002

Services at this Location:

Hours

  • Mon–Sat
    8 am–7 pm
  • Sunday
    8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

dave T. 
Rating:
1.0

Customer did not leave a comment.

Eduardo P. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

brad W. 
Rating:
3.0

The office was somewhat dim and a weird set-up but the service was very good.

John D. 
Rating:
1.0

My reservation was canceled by the manager of the store, who is yet to contact me after messages from a Uhaul Customer Service representative. This led to being over charged and not having a drop off location. Horrible customer service from the employees and management.

Madison C. 
Rating:
2.0

The truck smelled very strongly like burnt cigarette butts. I had to drive with the windows down during 35 degree weather to avoid feeling sick. Also the middle compartment was staged and locked in an up position. It would not come down, so I did not have a cup holder for my hot coffee which spilled while driving. Terrible experience and worst uhaul rental to date.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
3.0

I did not expect that I would have to use a friend's shovel to unbury the trailer from the snow and to then have to break off 2”-3” of ice, piece by piece, the full length of the trailer in order to use it properly. Took me 15 minutes. I RSVP'd the trailer, so they knew I was coming. Also, I had to go to another location (another hour) to have a part replaced because the strapping was cut too short to even use. i.e.- check out the product and make sure it useable before a customer is scheduled to pick it up.

GREGORY H. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Excellent customer service that was quick, efficient and very friendly. Five stars all around. Thank you!

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Sharyn M. 
Rating:
5.0

It was all very easy & convenient!!

Maureen D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Jamie C. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS EUGENE S. 
Rating:
5.0

Customer did not leave a comment.

Carey S. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Nothing. Great experience and a repeat customer for sure. Same with my friends and family. Keep up the good work!!!

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

Roxi B. 
Rating:
5.0

Everything went well!

Howard G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

The app did not work very well. We ended up going into the office.

Joe H. 
Rating:
2.0

Not specific to the location but I reserved the trailer beforehand, then called to confirm availability, since I was arriving from out of town and on a tight schedule. When I arrived, the trailer had not been returned and I spent a couple of extra hours getting a trailer from another location. This was a very poor experience and I will look for another company other than Uhaul to rent from next time.

Jason E. 
Rating:
4.0

Customer did not leave a comment.

Laurie S. 
Rating:
5.0

The people at the Lovers Lane location of U-Haul were friendly and very helpful!!

Spring W. 
Rating:
5.0

Customer did not leave a comment.

ShamsunderRao K. 
Rating:
5.0

They went the extra mile with hitches and adapters

Michael M. 
Rating:
5.0

Excellent service. I really appreciated all their help and support.

Nikki S. 
Rating:
1.0

We knocked on the door on a Monday afternoon to drop off the truck. No one answered. Rang the bell, no response. I called the phone number posted on the door AND THEN a woman came to the door and asked if we were calling her. She said she would e-mail the receipt. Do you want the mileage and gas? I will e-mail you the receipt. We returned 19 of 20 U-Haul blankets and expected a refund for the clean return of the blankets, minus the one that was not intact. No refund.

kathrene D. 
Rating:
5.0

Customer did not leave a comment.

Lloyd B. 
Rating:
5.0

Customer did not leave a comment.

Ernest F. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

alex D. 
Rating:
4.0

Customer did not leave a comment.

Max G. 
Rating:
5.0

The staff were wonderful; friendly and helpful!!

marjorie C. 
Rating:
3.0

The crew who was there on Sunday when we picked up the car dolly was pretty much uninformed. While we had a confirmation number, they did not know how to get it or what to do with it. There was a small lady, probably mid 50's who was limited in body strength and was not familiar with trailer hook up. Another maintenance guy showed up and we got it hooked up but it was very unprofessional.

FRANK G. 
Rating:
4.0

Customer did not leave a comment.

james E. 
Rating:
3.0

Customer did not leave a comment.

Jay A. 
Rating:
3.0

From start to finish I was not impressed. The lady at the desk was kind enough, however the fact that she had to run my card 2 through a weird scanner, even though there was a chip reader sitting next to me, made me uncomfortable. Third time she typed in my CC info, in google chrome which automatically asks to save the card info. I immediately pull up my bank info to let her know that it's already charged and she needs to cancel whatever she's doing. Secondly, the guy who hooked up the trailer to our truck clearly had touched MAYBE one other trailer in his life. He wouldn't let us talk him through it, even though it was completely unsafe the way he was hooking it up. I get it, however, trying to let us drive away with that was grossly irresponsible. He did call the lady to double check his work, however, even then, take the extra charge for insurance because that was the most insane thing I've ever witnessed.

Amanda K. 
Rating:
3.0

Customer did not leave a comment.

Laura M. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The equipment was clean and performed well overall. The windshield wiper on the driver's side was not working well at all, resulting in dangerous conditions when driving through several rain showers.

zael L. 
Rating:
5.0

Trailer had to be cleaned before using there was dirt and oil in trailer all over the place.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
1.0

This place is 1 step up from a crack house. Worst in the area. What a dump. I was lucky enough to be able to rent a car trailer the following week from a different location. I talked with 3 people that have the same feelings about this place. I will never go back unless it is my only option. Sadly, that was the case this time.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
4.0

Staff is very friendly.

Kyle C. 
Rating:
3.0

Customer did not leave a comment.

Emilio T. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

There was coffee cup and another cup and something like woman cloths left in the front under the seat

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
4.0

Customer did not leave a comment.

michael S. 
Rating:
3.0

Customer did not leave a comment.

Paige B. 
Rating:
5.0

Customer did not leave a comment.

Jack Z. 
Rating:
5.0

The reservation system for this rental failed. I requested a rental in Coldwater online and received a confirmation. The next day I received a telephone call telling me I could not obtain a rental in Coldwater and was given a different confirmation for Battle Creek. The following day I received a call telling me the confirmation for Battle Creek was not good and received a new confirmation for a different location in Battle Creek. The following day I receive another telephone call saying Battle Creek would not work and then given a new reservation for Portage. Thankfully the Portage reservation worked. In my opinion this was too many rental cancellations for something I was reserving 4 days in advance.

Allen U. 
Rating:
5.0

Customer did not leave a comment.

Abdullah Selim O. 
Rating:
5.0

Customer did not leave a comment.

Devin H. 
Rating:
5.0

Customer did not leave a comment.

JOSE LUIS G. 
Rating:
5.0

My needs where all meet the staff was curtious and I felt I was taken care of without any questions.

JIm C. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

When I tried to leave a message to return the truck the mailbox said it was full so I wasn't sure there would be someone there when I returned it. No problem when I got there.Everything went very well. The truck was inspected and I was on my way in a very short time. Thank You

Devere C. 
Rating:
5.0

The whole experience was quick and smooth, both for pickup and return. I can't identify anything that needed to change.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Corrine J. 
Rating:
5.0

Customer did not leave a comment.

Candice H. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
4.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Great people - great location - helpful and friendly - highly recommended!

MIGUEL ALEXANDER R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
3.0

person at desk was a bit slow, very nice and polite though.

Brandon G. 
Rating:
5.0

Extremely friendly and helpful.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

arun T. 
Rating:
3.0

Owner wasn't on site when we arrived, another customer was also waiting for a long time. She arrived 20 mins after I called (twice), no idea how long the other customer had been waiting. The van's tire pressure alert light was on & there was a crack in the windshield.

Celina M. 
Rating:
5.0

Everything was as anticipated, wouldn't change a thing

Lynnette C. 
Rating:
2.0

The location was very run down and honestly looks like a dump. The person who staffs the front office is not available most of the time during business hours, so trying to get ahold of someone about the rental is quite difficult.

Nicholas S. 
Rating:
3.0

Customer did not leave a comment.

Mick N. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Clemente V. 
Rating:
4.0

Customer did not leave a comment.

Raven C. 
Rating:
3.0

Not helpful when dropping off. Didn't do anything for close out or going over truck. Didn't speak good English. Then received a charge that wasn't supposed to happen. I don't believe this is her fault as U-Haul directly called and said we would be compensated but didn't note or something? Now trying to reach to get a correction.

Darrel E. 
Rating:
5.0

I happy with their service.

Sam H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan D. 
Rating:
4.0

Since we're doing everything online now and on the phone, this location could use a better wi-fi. My phone had a weak signal and it uses Verizon. It took a long time to upload the photos.

Craig B. 
Rating:
5.0

Nothing... Everton was good.

Jaylena D. 
Rating:
5.0

Customer did not leave a comment.

Tom P. 
Rating:
2.0

Rerouted me to three different locations in town. The person running the Lovers Lane location isn't very professional. The location on Sprinkle Road wasn't even operational.

Jeffery H. 
Rating:
5.0

I moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!

Deborah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly n.  |  Overall Experience 
Rating:
5.0

The people that work here are exceptional, I couldn’t be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . Thank you

Alicia S.  |  Overall Experience 
Rating:
3.0

This facility is raising prices 20% a year. It will soon be out of the range I will pay to store something outside.

Dale S.  |  Overall Experience 
Rating:
5.0

Flexible. Great customer service. Good price

Diane L.  |  Overall Experience 
Rating:
5.0

Great

Diane L.  |  Overall Experience 
Rating:
5.0

Enjoyed

CLEMENTE V.  |  Overall Experience 
Rating:
5.0

thanks

Brandon M.  |  Overall Experience 
Rating:
4.0

Only change I would ask is that the website correct the size limit on each storage unit. The on I originally reserved did NOT fit up 1200 sq ft of apartment space. Otherwise, fast friendly service!!

Privacy R.  |  First Impressions 
Rating:
3.0

Had to reserve a larger unit and am waiting for a prorated refund of $44.00 to be credited to my card.

Privacy R.  |  First Impressions 
Rating:
1.0

I did not receive a unit on arrival, I was told it given to someone else because they didn`t think I was going to show. What`s the definition of a reservation?.

Privacy R.  |  First Impressions 
Rating:
3.0

The lady was very kind and was helpful.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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