Truck wasn't ready
Gerardo T
Customer Reviews for Lovers Lane Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very unorganized the office was not manned several people waiting i had to bang on the door to get some help The guy who checked me in after the return didn't know what he was doing Told me if I didn't get an email confirmation of the return I should call the office, I did recieve the return email and the later got a call asking if I had returned the trailer
george bThere was a communication issue between staff, super nice but lack of communication.
Kennique CThe Uhaul rental return process on the Uhaul app was very rough. It kept making me redo the same things over and over and leading me to dead ends. The first return section of 5 has you take a picture of your rental dashboard, then verify odometer and gas. I had to do that about 5x with the same exact results of returning me to the home of the app and not moving to the next section of the return process. Also instead of a text or email after I'd rented the uhaul to guide me to how to return it, I had to go hunting on the internet how to do it and download the app and figure out how to log in. This is all an awful user experience. Please make it better moving forward.
Tricia BThe guy took the trailer off the truck for me and it was easy to park. Super simple. He was also very friendly.
Joseph VOne of best U-Haul experience ever , very professional, courteous , and helpful , Timely manner should be commended will come back again Thank you
Aamir AVery accommodating and friendly service.
MARK SMy comment is for the call centre or for the department that called to confirm the rental. It would be helpful to give the customer the option to pickup in one location and return to another. I requested the trailer from a location which was convenient and was told it was not available. I drove an extra 10 kms to a location that had the equipment. When I returned the trailer it occurred to me that I could try to return it to the original location I requested. When I asked the manager at the location I was told that there would be a substantial surcharge. I am assuming if I made those arrangements ahead of time it wouldn’t have been an issue. Which brings me back to my suggestion- if a customer requests a specific location it would be helpful for the confirmation team to suggest a drop off at that location as an alternative when to pick up and drop off at that location.
Kevork GThe divers door wouldn't fully seal and I couldn't get the radio to work
Ryan WNothing
Troy YEverything was perfect. Most importantly, they had the vehicle available as reserved! Other brands of vehicle rentals don't guarantee or honor a reservation, and only use it as a sales lead. 100% will rent from Lovers Lane Storage again.
John FTruck was ready and very clean. Office staff was very nice.
Lisa FAmazing customer service!
Stefanie WExcellent service; Ms. Adela is very kind and efficient whenever U-Haul services are needed. 🙏🏼🙏🏼🙏🏼
Freddy RThe woman running the location did an EXCELLENT job both at pickup and return.
Christopher CMy bill was $109 plus mileage over 100 miles. That rate is $50 more than the daily rate of $20 plus 49 cents a mile. Why is it different?
Carl SI had a good experience, renting the trailer and would recommend it to my friends
Lawrence K10/10 for the service and everything else. The people working here are kind and courteous and will go above and beyond to help.
Khalid sGreat service in the office AND in the yard!!
David RThe staff are amazing and we would definitely come back to them if needed in the future!
Kristine FI was charged for additional mileage, which I paid. This site charged me a $30 lare fee and put me into collections 2 days after my rental. I would not recommend uhaul to anyone with all the headaches, time and energy to try and get thus worked out. I will never recommend them to anyone
Sherry DYou guys are great and very helpful. Thank you. Have a blessed day.
Fred GThe drop-off location was professional and friendly. It was very well organized and incredibly helpfull!
Tim MThe customer service was excellent.
William WHave used this location before and has always worked very well.
Katie WI got what I needed and it was not too complicated. Returning it went smoothly as well.
vince rVery courteous and helpful. Will use this location again.
Anthony RThere was a little communication/language issue with the older woman at the pick up location which made me question the reliability of the reservation, but it all turned out fine.
Bob KWould have been nice to have a truck filled up when I picked it up vs it being empty and having to guess on how much gas to put in upon returning. Picked up with 46 miles to empty. Not ideal.
ROBERT ATrailer had a vibration at all speeds
Nathaniel HThey are awesome!!!. Had a great experience there.
Brian SCustomer service was outstanding considering the app was less successful. Went inside and they were able to pull the truck right up and get me on my way.
Kristina TThe Staff at the pickup location was excellent. They were able to correct what the U-Haul centeral was telling me. Centeral U-Haul said that the Lover Lane location did not have the trailer, and that I needed to go 45 miles (round trip) away to pick up the trailer. Rather than Lovers Lane location which is only 2 miles away. Also the web site and computer system used by U-haul is very slow and prone to disconnections. It needs to be improved.
Jerry SThis was the best experience I've ever had with U-Haul. Your employee was so helpful. She definitely went above and beyond and as a single retired lady she definitely made sure I had exactly what I needed. THANK YOU!!!
Cindy HGreat experience!
Linda TResponds to messages quickly. Flexible with time changes.
Kay KSuper easy access. Friendly and helpful staff. Totally hassle free
Dale FNeed some manpower too for moving. Other than that you guys are awesome 👍
Sandeep sThe best services all around town
JAYKUMAR PThey absolutely worst place to do any kind of business with WHATEVER YOU DO NOT RENT FROM THIS PLACE they are trying to charge me double said my payment didn't go through and I have bank statement saying it did
Anthony PAbsolutely perfect! J
Jason M60 MPH limit is not realistic. Overall condition of the equipment was good but there were items that needed attention. The staff was very helpful and nice. No one demonstrated any cannibalistic tendencies which was nice.
Debra HLarge location, easy to get in and out of. The staff are friendly and helpful. I don't know of any improvement to suggest.
BOB VAll went easy and enjoyed working with management of this location.
renee wN/a
EDWARD TVery friendly and professional service
Raymond G | Overall ExperienceI happy with their service.
Sam H | Overall ExperienceI moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!
Deborah C | Overall ExperienceThe people that work here are exceptional, I couldn’t be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . Thank you
Alicia S | Overall ExperienceThis facility is raising prices 20% a year. It will soon be out of the range I will pay to store something outside.
Dale S | Overall ExperienceFlexible. Great customer service. Good price
Diane L | Overall ExperienceGreat
Diane L | Overall ExperienceEnjoyed
CLEMENTE V | Overall Experiencethanks
Brandon M | Overall ExperienceOnly change I would ask is that the website correct the size limit on each storage unit. The on I originally reserved did NOT fit up 1200 sq ft of apartment space. Otherwise, fast friendly service!!
Privacy R | First ImpressionsHad to reserve a larger unit and am waiting for a prorated refund of $44.00 to be credited to my card.
Privacy R | First ImpressionsI did not receive a unit on arrival, I was told it given to someone else because they didn`t think I was going to show. What`s the definition of a reservation?.
Privacy R | First ImpressionsThe lady was very kind and was helpful.
Privacy R | First Impressions