Nothing to improve its bestAmanesh M.
Customer Reviews for Low Cost Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My pick up place initially was in Mission, BC but It was changed to Surrey, BC, but I agreed to pick up at Surrey because 45 KM mileage was offered free of charge. But by the time of drop off, I was charged for the agreed upon mileage for travel of pick up. I called customer to no success.John B.
I was not charged fairly, I was charged even then was called to return the truck.SarabteshwarPree S.
Customer did not leave a comment.Shailen V.
Good sarviceJagan N.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.LARS L.
There was noone at the front desk. I had to wait while the guy finished up a paint job. Then had to wait for him to boot up the computer. The gas light was on in the van, we put in $20.00 gas and got charged for $15. mileage. I won't be going back there.DONNA B.
Really bad service! To begin with main doors were locked, had to go to the back to draw the attention of the employee to open the front door and finally got service after 5 to 10 mins. Condition of pick up truck was a nightmare, water soaking at the back loading area of truck they had to move truck back and forth to remove excess water. Driver/passenger area was a mess! Both front doors and dashboard were so dirty and had liquid spillage buildup/ marks. Floors had excess dirt. Did not have time as was timebound with moving or else would have given the truck back and gone elsewhere. Drove only 5kms as pick up store to my house was a short distance, filled 10$ gas wherein indicator was matching the fill level but they still charged my $19 .. unbelievable!! Have been using uhaul since 2016 (different locations).. now Wouldn't recommend!Dion D.
Good behaviourGurjivan S.
Just putt less tax and charge less its fukin so expensive u say 25 in town but it made me 70$ wtf is thisharmanjeet S.
Customer did not leave a comment.Ehsan I.
Customer did not leave a comment.Pete G.
I'm vry sad to say that yesterday I was vry hard time too see with the track . The brack not good .Manvir S.
Customer did not leave a comment.SCOTT H.
I was so disappointed with the service. After booking a truck they make me wait for 1:30 hrs. Unfortunately, I was not able to complete my purpose for what i hired it for. In 30 mins i returned it, paid approximately $50 for no reason and still i have to book a truck again for the remaining work. I am really very disappointed.Dhanu G.
I phoned the return agency that I would be a one hour late. They agreed assuring me that there would be no extra charge. Return time was 9:42 am on 6th Nov. I I returned the truck at around 11am and they have charged me 40$ for one extra day. I am too busy nowadays as we have just moved to Surrey and do not want to fight fir this but I do want you the managers at UHaul to be aware os this horrible fleecing.Michael K.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.JASPRIT S.
Customer did not leave a comment.IAN S.
Very good service. Thank youAEDOM M.
Customer did not leave a comment.sukhpinder K.
Customer did not leave a comment.SUKHRAJ G.
Training for staff to setup contract.GURJEEVAN D.
Customer did not leave a comment.HENRICUS V.
There was no one at the location. They treat U-hual service as a side thing which they do not really want to do. The guy at the desk did not even know how to rent out the truck to me. I had already made a reservation online to save my time at the time of pick up but he made me do the whole reservation thing again over the phone with some lady. The gas amount on the contract was off by a big margin which I let them know at the time of acquiring the truck. They said, its fine. He took a picture of it and I took a picture of it. Later, when I returned the truck, they charged me a lot of money because the truck's gas was not at the mark where the contract said it to be. I called them and they said they will fix the issue and will return my money but it has been two weeks now but I have never gotten my money back. Customer Service was below par too. Will not go there again.Rajat M.
Sorry for my bad comments but I have been using Uhaul for many years. This time the truck was dirty and the office wasn't like a uhaul one. Just a desk. There weren't any delivery equipment also.NICKOLAS C.
Nobody was in the office. We had to go into the private workshop. They did not speak English much at all and followed no covid protocols. Also, truck mirror did not move and driver door was broken.Amber S.
Customer did not leave a comment.RAVINDERPAUL M.
Customer did not leave a comment.Geert K.
I ended up paying for an extra day for the truck on a long weekend. First of all, I never got a paper version of the contract when I rented the truck. I asked the UHAUL representative at Low Cost Auto Body what I should do if I return truck after hours. This person told me to call a specific number. I called that number on a Saturday at 9 AM. I texted the number. Since I never heard back, from my phone I tried to look at the contract that was emailed to me (had no paper contract to look at). I found the business number where the UHAUL representative answered originally from this business. I left a voicemail that I did exactly what she told me to do. This person new I was returning the truck on either Friday night or Saturday. This person should have told me to email UHAUL when returning the truck early or after hours. This person told me to call them. Since it was a long weekend, no one was there. I got charged for the Sunday as well. Never trust them.jeremy M.
Customer did not leave a comment.Shubham V.