I filled the appropriate amount of gas as advised on the contract and even kept the receipt on the dashboard but they still charged me $9.75Dion D.
Low Cost Auto Body
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Surrey, BC V3W0J5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Make sure equipment is in good condition, clean and ready to go for customer pick-up. Reserved moving equipment (i.e. dollies, etc.) should also be available once pick-up has been confirmed.Clement A.
Thank you for good serviceAEDOM M.
You could wash the vehicle outside and at least make an effort to wipe down the inside. The van was filthy I actually had to stop and wash the windows so I could see because the windshield washer reservoir was empty. With covid being so relevant I definately expected a clean truck. Very disappointed.Polly M.
I'll never use U-Haul ever again. My first and only experience with them was terrible and stressful, resulting in wasting not only both of my time and money, but six other people's time and money as well. I used their website to reserve a moving truck at the nearest U-Haul location at 9am on a weekday, 1.5 weeks prior to a house move. On moving day, I arrived on time at the U-Haul location as scheduled in my booking but the building was closed and I saw nobody inside. I knocked and phoned them while standing outside their door and nobody picked up. I went home 10 minutes later. I needed to complete the move on that day so I used Google Maps to search for other U-Haul locations in my area. I called around 6-8 of them and all but the last one didn't pick up even though Google Maps said they were all open. The location that picked up said they had trucks available. I ended up having to go to a U-Haul location further away than the one I originally booked at. The new U-Haul location gave me a downgraded moving truck. The storage was smaller and the truck had less passenger seats than the one I originally booked. The number of passenger seats affected my move, as originally I intended for 2 movers to ride with me in the truck while I drove. However, the downgraded truck only had 1 passenger seat so my family member had to cut their work day short by 7 hours out of their 8-hour working day to drive both movers in their own car to the new house. The house is in a different city which takes 45 minutes to drive to, resulting in using a lot of gas roundtrip. The new location gave me a receipt that said the gas tank was 7/8 (87.5%) full but I have a photo of the gas gauge saying only 3/4 (75%) full. They wanted me to fill the tank back up to 7/8 before returning the truck but obviously I only filled it to 3/4 and disputed with them about it when it came time to return the truck. The 2 movers I hired had to wait for two hours while I sorted out the U-Haul issue, and I reimbursed them 2 hours extra for their time, costing me an extra $200. The 3 people I was helping with the move also had to wait those extra 2 hours, delaying their move and causing unnecessary stress on them. When I returned the truck to the new U-Haul location in the afternoon, the door was closed and nobody was there to see me. I couldn't hand the key back to them as there was no key drop-off box or any mention of one. I had to leave the truck there and drive back home in my car with the truck key still in my possession. I phoned them repeatedly until they picked up and I had to drive back to the location to hand off the key, resulting in more wasted time and gas.TENG W.