Informed and friendly staff. Good folks and truck was all good as well.
ANDREW B
Customer Reviews for Lube Management Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only drive it 12 miles & paid for 20. I should get some refund.
PAMELA SIt was closed so nobody could help us.
Andrew KMake darn sure when a customer requests a dolly that the location HAS the dolly! Very upset I paid $10 for a dolly for appliances and didn't get it. I moved BY MYSELF. Not good check of inventory. And I BETTER be refunded $10
Eric MThis company charged me for 90 miles!!!! Which was an extra 77 dollars on my bill I drove 28.7 miles !!!!!!!! Ridiculous
JASON GGreat guys to work with. Always cheerful and helpful!
Ivan DNA
AMY EI ordered 2 dollies and nothing was left in truck. We had to struggle carrying the furniture without a dolly. Terrible.
JERRY BThe truck was clean, but the seats had tears in them.
craig mGood experience! Nice and quick
David CEven though the guys were busy, they were attentive and got me processed and on my way quickly. This was my second time using this location and I will use them again when the need arises.
DANIEL Lthey did not inspect the truck when I returned it. They were busy and just told me to drop the key in the box, and we left.
cheryl bAlot of steps ,taking various photos of equipment/ license /answering questions but overall experience was fairly easy and cost was reasonable.
Kelly KAwesome!
GREGORY DThe drop off is a car oil lube garage. There wasn't an office area that I saw. The employees were nice. Didn't have to do anything but drop off the keys. They didn't check the truck although we cleaned as instructed. The experience was good overall.
Connie OThe right passenger was dented and didn’t open and close very well
kristen HEasy to rent. We experienced a smooth check in and check out. Equipment was old but well maintained.
Donna CInside of truck was clean of clutter but every cup holder and console compartment was disgusting with dried dirt and beverage residue
IRIC FMyb stay open later,
Garry MThe gas was under half a tank , the mileage was never asked for at check in and when I tried to return it they said it couldn’t be less than when started. I was on hold with company for OVER 30 minutes and then was charged 50 for 10 gallons of gas when I only drive 22 miles
Colleen KNewer truck
Linda DWe have used this location for day rentals to pick up large purchases. Always friendly and helpful.
ivan DNothing there was very nice and helpful
Todd MGreat location. Super easy and fast!
Matthew BThe check in/check out process through your mobile device was horrible. The picture for what truck was mine was wrong so had to look for the right one . It took so long going through everything to check in and even ten time worse to check out. The 20 pictures they have you take when you check out was unbelievable! I had to do it multiple times because the picture would keep disappearing! I would never use the mobile check in/ check out again!
Jennifer HI had no idea what it meant to use my phone for the reservation, and the guys at the location were very helpful and set me up. It was a very easy and uncomplicated experience.
Daniel Lthey were closed when I got there
Joanna BNothing
Robert DU-Haul App is dog shot.
Chad WInside of cab was clean but could use a detailing. Pet hairs and trash under seats
Debbie TNo issues with the service or the truck itself.
Margaret MThe vehicle overheated because of a bad water pump. Cost me 2 hours and a ton of inconvenience. If the vehicle had been checked out before rented hopefully it would have been caught.
bob hThe truck I rented definitely needs to be wiped down inside. There was spill stains all over the cup holders and an old glove under the seat. Other than this, the gentlemen that helped me with my rental were very friendly, polite, professional and answered all of my questions. Check-in was easy and quick. I would definitely use this location again.
Jessica MSlightly below average at best. Not cleaned ‘inside or outside at all. Tolerable is about all I can say. It did the job
Jill MThey charged me quite a lot for fuel even though I had already refueled. For a 20 mile run they changed me for additional 9 Gallon of fuel on top of 3 or 4 I had already put in. Can you even imagine a 15' truck consuming 12 gallons in 20 miles?
ABDUR RRead my first comment.
Jeffrey WEmployee was nice, friendly and quick. A quick, painless interaction.
Andrea CEverything went smoothly. I enjoyed working with the customer service man. He was very friendly. I would definitely recommend U-Haul to my friends and family.
Katherine REverything was good but I will probably shop around next time. $265 for an 8 hour rental is high. I realize I commuted to Cleveland and back, but I that's a lot of money.
GARY SRear view cameras would be a nice touch, but it's not always necessary. Sometimes people that get behind the wheel aren't used to driving big trucks. Especially when they have to back them up. Could help the customer avoid collision with objects or whatever is around them. Just a thought
Joseph CThe trailer itself was not the cleanest. And it help if one knew exactly how much packing space truly was on the inside to help know what & where all things can fit.
LINDA MRental location representative was very friendly and made the renting process simple, so we were able to get on the road and get the move accomplished!
Mitch SFirst rate service and equipment. No complaints
Joe RToo small no parking
Ronnie ECustomer service at location was good but the truck itself was poor. The alignment was horrible and almost went off the road. Then if someone gets in an accident due to a poor alignment, the customer would be responsible to fix everything. Very disappointed
Adam HThe Truck was not cleaned on the inside in a while. However, this is in no way a negative reflection on this location or on U-Hual. I have used this location a lot and U-Hual and have always had great experiences. Even this experience was great. I got from point A to B with no issues and customer support at U-Hual was absolutely fantastic whenever I needed their help.
JOSEPH PEmployee was very friendly and quick with checkout
Robert CThanks
Mostafa NAs a general rule, I do not give recommendations. However, I do share my experience and this was a positive one. Our processes were easy and the interactions were positive.
Vickilee JI was moving from Boardman to canton, I needed to move a washer and drier. I reserved a heavy duty dolly for that type of appliance & when I arrived from canton (1 hr plus away from Boardman) they told me there was no dolly- that they only have what they get and when it goes it goes basically that they are just a “supplier” I had no dolly or way to get those appliances myself. Very inconvenient
Amanda BThe vehicle was clean, however, the steering wheel was out of alignment. It was tilted to the right while driving straight. Also, the truck pulled to the left. Also, I put $30 of fuel in before I returned it, above the level I was required to return it. I was charged $23 for fuel. Please credit that fuel charge.
MICHAEL PGet the steering aligned on the truck. The rest of my experience was pleasant
Justin GCharged me for 5 gallons of gas $27.92. We put $5.00 in the tank and only drove 19 miles. They did not have time to check it in and then charged for no reason. BULLSHIT!
richard lGreat service
Michelle V