This location was great and we used it after our box truck was canceled with no notice at another location.Curtis S.
Customer Reviews for Lug It To Larchs Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not my chosen pick up site. Only when I called uhaul to confirm my pick up, did I learn that I did not have a truck to pick up. I completed my reservation 6 weeks in advance. Reservation number and everything. When I arrived to do the online check in, I still had to wait for the person to hand me the keys. Not impressed.Kimberly H.
Customer did not leave a comment.Jay S.
Easier to return after hrsWilliam H.
Provide correct address.Marion F.
The location was actually closed the day I needed for pickup. The regional manager was fantastic, he called me and handled everything over the phone, and the transaction went off without a problem.Justin Q.
I was forced to take the trailer 25 minutes from where I moved to despite there being a U-Haul location right across the road. Ridiculous. I got to the drop location and it was not even open which forced me to then log onto your website and create an account so I could then check the trailer in myself. If I wanted a job working for your company I would apply for one. Very disappointed in the final process of renting from this company. I am in need of a box truck to finish my move but I will be going elsewhere.Tim G.
Larch's was excellent to rent from! Very pleasant and helpful on the phone and followed up to make sure everything went well with the rental.Tina L.
I hope for uniformity next time. I was almost charged a late fee because my order was not closed.Breyanna T.
This was basically a self serve drop off area, if wanted to see a person for help, no one is available.KIPP S.
My drop off site was in Ohio. Not sure if the IN site was an error or UHaul really thought I would go 3 hours away. The site in BG Ohio was good. Dropped the trailer off during non duty hours.Stacy M.
Excellent service provided by Jake U-Haul!Dawn L.
Train them in use of your computer system.John G.
Customer did not leave a comment.amanda C.