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Kim V
Customer Reviews for Lukas Foreign Car Specialist
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great setup, site was perfect
MICHAEL SParking was tight, especially returning after hours with a 26’. There was nothing special about my pickup. Average service. Return was through the app which was easy.
JOLENE CVery convenient and easy location
THOMAS CMy reservation was changed twice and finally tova different city, so that impacted things a bit.
JUSTIN GLukas Foreign Car Specialist was very helpful quickly getting me on the road
BRIAN HThe mobile check-in process is terrible. It took 25 minutes. I almost gave up.
John SI dropped off after hours so there was no personnel, hence me marking “no” on “Were the personnel helpful?”
Simone VThe UHaul was very old. Also had some issues with the movers.
AHMADREZA BRepresentative was very nice and got me in and out quickly.
NOAH WNo problems
Hurvie MEverything was great, I’ll be back in a few weeks!
MICHELLE BThe gentleman was very attentive and quick to get us out and on our way. This is the second time returning a truck at the facility and had the same experience both times. Highly recommend.
Mark YI did a self drop off - after hours .
KAYLA ZEverything was good
DOUGLAS LMy business requires using trucks frequently and this is definitely my go to location for Uhauls. They have very friendly service, profesional service, prompt response, and spotless trucks. This location is also close to the freeway if you are looking to save a few miles . I definitely recommend them.
Suzan HGreat experience
MARK HVery prompt & helpful service
Summer PClosed when i arrived, really dirty and grungy
Austin KThe building looks a little dilapidated
Caren LThe only issue I had was going back to return the u-haul I got an alert on the dashboard that the battery needed maintenance. it would have been stressful if the battery would have died on me on the freeway or with all my things in the truck. Trying to return the equipment was hard. the pictures were not uploading and I sat there for about 1.5 hours until I call 24/7 assistance.
Vilila FEverything was good, unfortunately, the only problem that I ran into was uploading pictures. AT&T didn’t have a very good signal there, but otherwise was very satisfied.
Reginald TThe truck had less than 1/4 tank of fuel when I picked it up. These should be required to return full. I could not get the online app to check out or return truck, but luckily the location had someone there in the morning that checked me out manually. I called U-Haul in the evening for truck return with no issues.
Curt BFriendly fast service !
Demi PVery good customer service...easy and fast. Clean u-haul vehicles. Easy return. Will come back.
Rogelio RNothing to improve. It was a smooth transaction. Staff at this location were friendly and very helpful.
Michael RThank you for the great service.
Jessy QEverything went perfect. Helpful and friendly service. Thanks so much!
Kathleen FFast, efficient, courteous. Use them over and over again by preference.
John DAlso great service 👍
monica BDrop off location was self-serve and easy to find.
ellen kEasy! Rerouted to another location for us. Super helpful
Robynne WI was not given the U-Haul I ordered.
Kelsey Bthey tried to charge me two gallons of gas for driving 6 miles when the tank was already below 1/4 when we picked it up. someone was supposed to contact me to discuss my dispute of the charges but no one ever did. i just now barely received the final receipt almost a month later without ever having been contacted by anyone. the location is fine otherwise, just should make sure that the trucks actually have fuel in them before renting them out to other people so this type of thing doesn’t happen.
Erin ZGreat customer service!
Jeni-Rae FSimple and easy.
Daniel TExcellent service will definitely be back
Manuel RI arrived after this facility was closed. But it was very easy to park the truck and drop off the keys. I found it to be a very good location.
Patrick SThe gas costs were very hidden. These should be clearer in your contract and instructions. I was shocked to learn I had to pay $77 for just a quarter tank of gas - I would've filled up myself had that been clearer from the start. Even when I tried to find the information myself in the contracts and instructions, I couldn't
Celeste R