Customer Reviews for Lukas Foreign Car Specialist
(U-Haul Neighborhood Dealer)

177 reviews

256 W Mission Rd   San Marcos, CA 92069
(Mission Rd in between Pico Ave & Pleasant Way)

(760) 621-6750

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(760) 621-6750

256 W Mission Rd
San Marcos, CA 92069
(Mission Rd in between Pico Ave & Pleasant Way)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

You're asking the wrong question. This was the third place I was sent, after the awful logistics of UHaul sent me chasing multiple trucks. Pickup was great thanks to the owner, experience overall was awful due to Uhaul

Nicolas M. 
Rating:
2.0

When I picked up the truck, the employee confirmed my drop-off location. I agreed. I then received a reservation summary print out with a different location listed. The employee said it was too late and I had to call a number to ask about the new drop-off location. So now my choices are that I'm either driving and calling your customer service number or I'm at home not packing because I'm calling you, that's really frustrating. In the end, my drop-off location was changed twice AFTER I picked up the truck. So I had to call and make sure I had more miles added and had to fight for more time too. I was told I would be receiving a call from a manager but that hasn't happened yet. The final drop off location ended up being a tiny, unattended lot 30 mins from my house. Not a happy customer

Jason W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
4.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

KELSEY G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Great customer service! I will be back!

Kimberly O. 
Rating:
5.0

Customer did not leave a comment.

JOEL H. 
Rating:
5.0

Customer did not leave a comment.

Joan W. 
Rating:
4.0

Customer did not leave a comment.

cary S. 
Rating:
5.0

Customer did not leave a comment.

Yvette S. 
Rating:
4.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Excellent Service, will absolutely use them again! Thank you Lukas!

JADE R. 
Rating:
5.0

Great service

NICHOLAS G. 
Rating:
5.0

The gentleman at the location was VERY helpful, courteous and thorough. The email confirmation gave the wrong pickup location, but he called to check on us when we didn't arrive on time.

VALERIE C. 
Rating:
1.0

Overcharged

Megan R. 
Rating:
5.0

Customer did not leave a comment.

janet L. 
Rating:
5.0

Was scheduled to drop off 1 minute from my home instead they changed my drop off location and took me 40 minutes each way driving to drop off my U-Haul, I will not use U-Haul again. Very dis Satisfied. Asked for Military discount and Never received it. Military do not use U-Haul!!!

Tammy O. 
Rating:
3.0

Location was fine. The problem was with the Uhaul site. The location wouldn't register so we couldn't turn in the truck. The shop closed early on Saturday so we couldn't turn it in to a person. We called Uhaul three times. Waited on hold an hour the first time then gave up. Then waited 45 minutes on hold then gave up. Then called again and waited 30 minutes and then gave up. Finally got through to someone via Facebook. The 1-800 number was useless.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Very prompt and accommodating service.

CHRIS G. 
Rating:
5.0

Customer did not leave a comment.

VICKI C. 
Rating:
5.0

Customer did not leave a comment.

AMANDA R. 
Rating:
5.0

Thanks for being so great!!!😊

Maaike V. 
Rating:
5.0

No improvements needed. Very efficient and well run facility. Great customer service by the workers there.

Deependra S. 
Rating:
5.0

Customer did not leave a comment.

Roel C. 
Rating:
5.0

Nothing everything was exceptional

Cesar B. 
Rating:
3.0

The website allowed me to request merchandise that was not available. I requested 4 appliance dollies and they were not available and I was not notified at all. It was an extremely large inconvienience as i had to go to 3 different stores to track them down.

Michelle J. 
Rating:
5.0

The staff was very professional and handled the checkout and check-in super fast. The location was very convenient as well.

michael C. 
Rating:
5.0

Easy process on pick up and delivery. Thanks.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

erin O. 
Rating:
4.0

Customer did not leave a comment.

Pamela H. 
Rating:
3.0

The customer service at this location was great, and I would rent from there again. However, this was not the place I originally made a reservation for, and I was never notified of the change in locations. So I was surprised the morning of my move when I arrived at the location of reservation and was told there was no truck there for me.

Lynne D. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

All was great, will use again and recommend to all my friends!

Liz A. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

steven R. 
Rating:
4.0

The truck gate got jammed as I was taking the photo of the empty truck, as part of the return process. I think the gate should be serviced because myself & 2 grown men could not get it back down. Otherwise I had no issues with the truck.

Jena H. 
Rating:
5.0

Customer did not leave a comment.

josearnesto S. 
Rating:
4.0

Customer did not leave a comment.

Lonnie S. 
Rating:
5.0

Great & quick service. I recommend Lukas Foreign Car Specialist for U-Haul rentals on your next move.

DAVID B. 
Rating:
5.0

Love the seemless mobile app integration.

Amrit V. 
Rating:
5.0

Easy pick up, great service, and great customer support.

MARCO A. 
Rating:
3.0

The website is a bit hard to navigate and it took me a while to enter all my information only to almost do it all over again at the pick up place. The van was free of trash but I doubt it was sanitized.

marco C. 
Rating:
5.0

Customer did not leave a comment.

Wenyuh T. 
Rating:
5.0

Quick and efficient. Accommodated requests. Clean garage

Ellery T. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

A. Kareem J. 
Rating:
5.0

Customer did not leave a comment.

Reuben M. 
Rating:
5.0

Quick check in, very friendly and reasonable rates, quick check out when done. Would definitely use again.

Leonard K. 
Rating:
5.0

Customer did not leave a comment.

Keith Y. 
Rating:
5.0

Customer did not leave a comment.

Wenyuh T. 
Rating:
5.0

Customer did not leave a comment.

Kallie M. 
Rating:
3.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Matt J. 
Rating:
3.0

Location was 30 minutes further away than I anticipated, more local offices must have closed down. But everything was fine when I went to drop off the truck. Folks were friendly and helpful

Fredrick T. 
Rating:
3.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
2.0

Old, dingy, small. Not a good U-Haul location.

Vinayak S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

It was after hours and no one was there. But your After hours Return my truck, was good.. Thank you guys for Everything!!

Leo W. 
Rating:
2.0

The return was a total mess. Uhual changed it to the location I dropped it off to. I dropped it off and they charged me for boxes in the back when I removed everything and charged me over 90 dollars for fuel when I return it at the level I was told to return it. I was charged a total of 125.00 extra. Please contact me at 7604689493 or agrunt4ever0872@yahoo.com.

Brian C. 
Rating:
5.0

Alek was very helpful and friendly. This is my second time renting from Lukas and I wouldn't think twice about renting from this location again.

David H. 
Rating:
4.0

There were two minor concerns renting from this location. 1. The business did not open at 8AM. But few minutes past 8AM. 2. The salesperson asked me, "Did you have issues renting with Uhaul in the past? I see something in the system." I have no idea what his question was and I never had issues in the past renting/returning trucks with Uhaul.

Allen K. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Customer did not leave a comment.

Elvira G. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
2.0

The facility is unappealing. Had difficulty locating someone to help with the checkin.

Carey T. 
Rating:
5.0

Super quick pick up and drop off I really appreciated that

Katie T. 
Rating:
3.0

Customer did not leave a comment.

KAREN A. 
Rating:
5.0

Customer did not leave a comment.

Jesse N. 
Rating:
5.0

I dropped off before they opened, so I do not have any reference for their personnel or location.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

KARYN W. 
Rating:
5.0

Customer did not leave a comment.

Kennedy W. 
Rating:
5.0

Customer did not leave a comment.

teresa D. 
Rating:
5.0

Initial meeting in and out quick, rental went smoothly,good experience

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

I checked in online. When I went to pickup the truck the gentleman that helped was friendly and engaging. I actually enjoyed the entire experience. It's been a couple decades since the last time I rented this was so much easier.

David H. 
Rating:
5.0

Customer did not leave a comment.

Britany M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

It was very smooth pick up. Excellent customer service!

Elizabeth I. 
Rating:
5.0

Customer did not leave a comment.

Tommy M. 
Rating:
5.0

Quick and smooth transaction renting and returning the truck. Thank you

Matea L. 
Rating:
5.0

The drop off location was changed the day we were to drop it off, which was very inconvenient. I received a phone call saying that the drop off location I had chosen was full. The drop off location I had chosen was not open on Sundays either.

John P. 
Rating:
3.0

Customer did not leave a comment.

Chloe V. 
Rating:
3.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Salvador H. 
Rating:
3.0

Customer did not leave a comment.

Ken R. 
Rating:
3.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
3.0

Very tight space to pull in a 28' truck. Luckily there was ONE space open otherwise, I don't know where I would have parked. It was after hours.

Herb L. 
Rating:
4.0

I have not received a receipt. I was told I would receive one by email, and now, about 6 hours after I returned the vehicle, no receipt.

joseph H. 
Rating:
5.0

better parking for the larger truck but still a good place, you work with what you got

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Olivia A. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
No reviews have been submitted for this location.

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