Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great efficient rental. Have used many times and never disappointed
Michael C
Rating:
3.0
No one was on site at drop off. Muddy parking lot too.
RUDIS M
Rating:
5.0
I returned after hours/didn’t go inside the office
Craig D
Rating:
3.0
Truck pulled hard to the right. Drivers wire blade was no good
BRADLEY G
Rating:
2.0
Customer did not leave a comment.
MICHAEL S
Rating:
4.0
Customer did not leave a comment.
Jon M
Rating:
5.0
Customer did not leave a comment.
STEVEN C
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
Rating:
1.0
Customer did not leave a comment.
Tammeria P
Rating:
4.0
Quick service but guy at the counter was grumpy.
Brent Z
Rating:
5.0
Customer did not leave a comment.
SHERRY A
Rating:
5.0
Customer did not leave a comment.
MISTY M
Rating:
5.0
It was an excellent endeavor.
Robert D
Rating:
5.0
Customer did not leave a comment.
Patrick M
Rating:
4.0
Customer did not leave a comment.
JEAN M
Rating:
3.0
Customer did not leave a comment.
Eleanore D
Rating:
3.0
Customer did not leave a comment.
KEVEN S
Rating:
5.0
Customer did not leave a comment.
EVAN W
Rating:
5.0
Customer did not leave a comment.
COLE R
Rating:
3.0
Was not advised there is weekend vs weekday mileage rate.
ANDRIS I
Rating:
5.0
Customer did not leave a comment.
THOMAS W
Rating:
3.0
Customer did not leave a comment.
Steven B
Rating:
5.0
Customer did not leave a comment.
GERALD W
Rating:
5.0
Very clean and friendly associates, will use and recommend to friends.
CORY S
Rating:
5.0
Customer did not leave a comment.
Jeremy S
Rating:
5.0
Customer did not leave a comment.
JUSTIN C
Rating:
5.0
Great
scott d
Rating:
5.0
Great service!
Will D
Rating:
4.0
Customer did not leave a comment.
Tyler R
Rating:
4.0
The review will not let me check n/a for “were the personal helpful” for drop off location. There was nobody at the location when I dropped it off, as it was after hours.
Brian D
Rating:
4.0
I reserved online and everything went smoothly.
Thanks for being there when we need you!
James S
Rating:
5.0
Customer did not leave a comment.
jerry k
Rating:
1.0
Rude person who basically threw moving blankets on the floor for us to pick up
David C
Rating:
4.0
Customer did not leave a comment.
Jurden M
Rating:
4.0
The trailer work perfectly for what I was needing to do
JERRY S
Rating:
5.0
Nothing it was clean
Tyron P
Rating:
3.0
Customer did not leave a comment.
Scot M
Rating:
4.0
Great service
Michael C
Rating:
5.0
Customer did not leave a comment.
Jeff O
Rating:
5.0
Operator has excellent customer service skills
Michael H
Rating:
5.0
Customer did not leave a comment.
Brad P
Rating:
5.0
Customer did not leave a comment.
Tiffany T
Rating:
4.0
Please offer any furniture blankets if available.
Robert D
Rating:
3.0
Customer did not leave a comment.
Adam W
Rating:
3.0
Customer did not leave a comment.
Rick Y
Rating:
3.0
Customer did not leave a comment.
Rick Y
Rating:
2.0
Building is musty and operator is very bossy and unprofessional.
Sean C
Rating:
5.0
Customer did not leave a comment.
david G
Rating:
3.0
Location was a convenient drop off. Not a full service brick and mortar though.
We actually returned the 15' truck clean and with more gas than what we were given upon pickup. But still our initial gas credit was taken away from us upon return.
raymond c
Rating:
5.0
All in all a great experience
Lori G
Rating:
4.0
Customer did not leave a comment.
Daniel W
Rating:
5.0
Customer did not leave a comment.
tim b
Rating:
5.0
The truck was hard to switch in and out of gear, the radio did not work and there was a loud squeal coming from one of the wheels- but other than that the process was easy and simple and the service rep was friendly and helpful.
Anthony P
Rating:
4.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
Leroy H
Rating:
4.0
Friendly staff, will use this location in the future for trailer rental.
James S
Rating:
3.0
I found the self chech in procedure rather confusing. At times it seemed like I was in the right place but then I clicked on what I thought was the right place and it went somewhere else. Once we figured it out it was fine but I think most would prefer just to drop off the vehicle and key and have you contact with any issues which you will have to do anyway. It felt like I was doing work for you and it was time consuming and a hassle.
Keith O
Rating:
4.0
Pickup was smooth and quick, using proper equipment. The return was a bit more traumatic, using improper equipment to raise the trailer caused some moments. Still relatively quick and efficient.
Robert N
Rating:
5.0
great service !
Tom S
Rating:
4.0
Easy drop off, total time cost - less than 10 minutes.
Competent.
Clark H
Rating:
1.0
My fiancé and I had to wait to pick up our rental because location was closed during operating hours. Locational didn’t have the equipment we requested, online, to rent and the owner gaslighted my fiancé about neighboring U-Haul location that MIGHT have what we were looking for.
Robert M
Rating:
5.0
Customer did not leave a comment.
tom s
Rating:
5.0
Customer did not leave a comment.
Richard T
Rating:
4.0
Customer did not leave a comment.
David A
Rating:
4.0
Customer did not leave a comment.
Sandy S
Rating:
3.0
Customer did not leave a comment.
Imants E
Rating:
5.0
Customer did not leave a comment.
Theresa H
Rating:
5.0
Customer did not leave a comment.
Kandy K
Rating:
3.0
Customer did not leave a comment.
joseph b
Rating:
4.0
Customer did not leave a comment.
John B
Rating:
3.0
Customer did not leave a comment.
Karen T
Rating:
3.0
Customer did not leave a comment.
Joan H
Rating:
5.0
The back gate of the 5x8 trailer is a bit worn, and needs some persuasion to get the pin in. Could use some percussive maintenance ;)
Jurden M
Rating:
5.0
Absolutely nothing everything is perfect
Marie B
Rating:
5.0
Great service once again , very helpful and friendly
james f
Rating:
5.0
Customer did not leave a comment.
Jayson C
Rating:
5.0
Customer did not leave a comment.
Dean N
Rating:
4.0
Customer did not leave a comment.
Timothy O
Rating:
5.0
Customer did not leave a comment.
Cathy N
Rating:
3.0
Entire cab was filthy. Used bottles under seat. Grime on doors and cup holders.
Hope L
Rating:
5.0
Customer did not leave a comment.
Lauren R
Rating:
5.0
All the trucks were smooth driving
Daryl P
Rating:
3.0
Customer did not leave a comment.
Cody S
Rating:
4.0
Customer did not leave a comment.
Christine K
Rating:
3.0
Customer did not leave a comment.
Christine K
Rating:
3.0
Customer did not leave a comment.
Nicole U
Rating:
5.0
Customer did not leave a comment.
Sandy J
Rating:
3.0
Truck bed had a weld patch in the cargo floor that was soft and flexible. Did not seem safe. Return employee was super nice
THOMAS W
Rating:
5.0
Customer did not leave a comment.
Delia G
Rating:
5.0
Customer did not leave a comment.
Josh H
Rating:
3.0
Customer did not leave a comment.
GARY T
Rating:
4.0
The on line “check in-check out” process was way too difficult and not user friendly at all
Jeannine B
Rating:
5.0
Update the U-Haul app to be able to add pictures from a phone. As it is now your U-Haul application sucks.
JOHN W
Rating:
3.0
Agent was not real helpful.
Mike H
Rating:
5.0
Very nice personnel
Fred H
Rating:
3.0
Send me a copy of my contract to giftbarnoutlet@mail.com
DOUGLAS H
Rating:
5.0
Great experience renting a truck. Great service and support.