Customer Reviews for M And M Wheels Repair
(U-Haul Neighborhood Dealer)

Rating:

1.0

I am writing regarding my recent van rental and the experience I had at this location. When obtaining the vehicle, I asked the representative to add 10 miles to the current mileage because I was unsure of my exact mileage calculation. This is something I normally do when renting a vehicle to make sure I am accounting for any discrepancy. Instead, the representative added 20 miles. When I pointed this out and asked for it to be corrected, he refused to make the adjustment. Additionally, immediately upon receiving the van, the dashboard indicated that the left tire had low air pressure. This was the condition of the vehicle when it was provided to me. During my rental, I transported only one item in the van—a mattress that was completely enclosed in a mattress bag. I returned the vehicle, and when I later received my emailed receipt, I was extremely surprised to see that I had been charged a cleaning fee. I would like an explanation as to what specifically required cleaning and why I was charged this fee. Given that the only item placed inside the van was a mattress protected by a mattress bag, I do not believe this charge is justified. This is not my first time renting from your company, but unfortunately, it will be my last time renting from this location. Between the mileage issue, being provided a vehicle with low tire pressure, and then receiving an unexpected cleaning charge, I am very disappointed with how this rental was handled. I am requesting that a manager please contact me directly to discuss this experience and review the cleaning fee.

Rating:

5.0

The owner was so kind and understanding. We all know moving can be stressful he was so kind and allowed waaaay more time then I scheduled for. Thank you!

Rating:

4.0

Thank you Raul

Rating:

5.0

Alex was so helpful and truly loves his job! Our U-Haul was very clean and we had a very pleasant experience dropping off at another location! If I was still managing pharmacies I would have offered him a job! Very personable!

Rating:

5.0

Great customer service great process

Rating:

5.0

This location has the most helpful employee who will go above and beyond, out of his way to assist you with the rental process. However I was correct about the rental payment process; whenever you are almost done with the rental agreement/payment online If you choose to swap over to having a person in store help you and they get to the payment process it will flag your card (I have Bank of America Visa debit card that I used for this transaction) what happened was I took the payment page or the one just before it and decided to try to do the in-store help cuz my phone wasn't loading fast enough. When you got to the payment process in his end he tried to choose the car to head on file which was my Bank of America debit and it would not go through. Even with manual typing the whole card in It would not go through. It registers a card as a non-valid payment like a prepaid card which you can't rent with anyways. So after he called corporate they were confused I called my bank they didn't pick up right away so I went back ornline and I paid for it and it took the card exactly the same payment process that would have been done in person had I just done the in-store rental versus trying to book online to reserve my U-Haul. So if anybody experiences that that's exactly why or if anybody needs to alert a customer that's trying to do the rental online and then business in person that's what will happen

Rating:

5.0

I did a Google search for a Uhaul location near my home and when I got there, it was a liquor store/convenience store the experience there wasn’t great to be honest however I was sent across the street to pick up the truck at a different Uhaul location, which was absolutely excellent

Rating:

5.0

The owner of M and M Wheels Repair was very kind to walk me through driving and operating the U-Haul truck for the first time.

Rating:

1.0

Not overcharge. You Lied about the mileage the vehicle had and then didn’t allow me to adjust even after submitting a picture and then tried to charge me for miles I didn’t use

Rating:

2.0

Equipment might be well maintained but was dirty.

Rating:

5.0

Not a thing. Awesome service. Very nice.

Rating:

3.0

Excelente servicio

Rating:

5.0

It was an easy process. The store owner was friendly and great service. Will definitely rent from him again.

Rating:

5.0

They were not aware we were coming but luckily had truck. Very nice to work with but they were not informed and office was not open when we arrived.