No, there was no one on site. I was not able to check in and had to call the main office from someone's cell phone in a gravel parking lot. Very unprofessional. also, there were no signs even showing where an office might be. Other people were standing in the parking lot confused, as was I.Earl S.
Customer Reviews for MA & PAS
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ida M.
Customer did not leave a comment.Larry P.
Customer did not leave a comment.Gary W.
Nothing. Everyone was wonderfulMichelle C.
Customer did not leave a comment.anita C.
Customer did not leave a comment.Nancy W.
Truck was filthy, the operator of the store called the day before stating she wasn't available and didn't have an appliance dolly. Wanted to reschedule for after 2pm even though this was reserved almost a week in advance. I was given the dirtiest truck in the lot. The reservation was not easily accessible on the app or the website. It disappeared completely the day of pick up.Wayne M.
Total confusion on the type of rental, could not give me a price. Not very happy with the experience.James W.
They were very nice and explained everything. Great place to rent from. Excellent Customer Service.Robert N.
No one was at the drop-off location to accept my trailer. I called the number listed for the location; phone rang until I received a message that there was no one to accept my call. Finally used the unsupervised drop-off service to leave the trailer. It worked OK, except there was hardly any cell phone signal - extremely slow response on my phone.Dennis B.
I was overcharged. Was supposed to be a one day rental but I was charged for 3 days. Jacqueline said she would refund but never did. She stopped answering my calls and won't call me back or give me my moneyJannette M.
Customer did not leave a comment.Carla L.
The phone number on the website was wrong. The phone number on Facebook was disconnected. The place was supposed to open at 8 am. Whoever, no one showed up until 9:30 am. Waiting for the woman to come do her job was an unpleasant waist of my Monday morning. I would not recommend this location to anyone unless they had no other choice.LARRY C.
Customer did not leave a comment.Kevin H.
It took and an entire hour to get into my truck. Essentially limiting my 8 hours to 7 because the system would not let me complete it.Jay C.
Customer did not leave a comment.Susan Janet S.
Customer did not leave a comment.Pheobe B.
Customer did not leave a comment.Diane P.
Customer did not leave a comment.MATTHEW G.
great peopleCHARLES M.
Customer did not leave a comment.Angela K.
Rental location and person was awesome and is still awesome however uhaul mischarged me and is still holding a pending pos of over $100 yet has a completed transaction which was overcharged for days and equipment not used.Jacqueline B.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.Dalton W.
Customer did not leave a comment.Natasha Y.
Customer did not leave a comment.Richard R.
I hate the online way of renting a truck. I prefer the old way of working across the counter with a live person.Charles P.
Everything was perfect!Jose R.
The 1980s Blockbuster Video style late charges are going to be the end of UHaul, as you will be destroyed by the gig economy which does not attempt to rate you the way UHaul does. I will be delighted when you scum go out of business.CARLOS R.