Returned truck next day. Was charged for 5days.
DAVID B
Customer Reviews for MNH Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was excellent once I got to the store. The online reservation service is greatly lacking, I couldn’t get a reservation and because of that it was demeaning.
ARYLL KNothing, BEST LOCATION AND SERVICE!!
JOSEPH FMobile drop off made it easy after hours.
Roque SKeep Doing what you are doing, serving the customers of Security-Widefield and Fountain, supporting small business and being friendly during the process!
Joshua RWe were well taken care of and had great customer service.
BENJAMIN AI had a great experience the first time I returned equipment to this location so I specifically chose to rent from them again. I was not disappointed. They remembered me, as much as anyone can off a very brief interaction from over a year prior, and were very kind about everything as they were before. I absolutely would recommend to anyone in the area.
Kristin BThe manager was very friendly and attentive, excellent service
EFRAIN GN/a
JERRY TThe office was very musty with dust and dirt on everything in sight, and it smelled very bad. I feel sorry for any customer with allergies or a weak immune system who tries to rent from this location.
VIVIAN MHonestly, the staff was super nice and very helpful I was in and out quickly both on the pick up and return.
NICHOLAS HThe service provided at this location was exceptional. I highly recommend this establishment.
JORGE RMike was very helpful and professional. I highly recommend this location.
JORGE RGuy there was extremely rude condescending unprofessional and has a major attitude problem. Would not recommend!!
ALBERT CNo improvements noted
Sylvia WVery great people always helpful and caring.
GAYELIN AI have been coming here for 10 years now! And they always supersede my expectations making you feel like family, and that all of your needs are met above and beyond wouldn’t go anywhere else! -LoveDestiny
DESTINY GIt was very good service for me .
TROY FNo
ERIC MExelente attention
MARIA DCheck out equipment better, tire peeled apart on highway, then shot metal into second tire and shredded wiring
JOHN SI returned at 10:30 at night so I didn’t interact with anyone!
KATHRYN RLocations were super hard to get ahold of and when you did they were super short and their times didn’t match what they said online
Noah BGreat service all around! Both pick up and drop off expeditious and the staff were professional and informed. Appreciate the help with choosing coverage as I hadn't considered the risk of others in my travels.
KIMBERLY TLocation was closed, just dropped off the truck.
Rod PWas excellent thank you for your service
Jennifer JCustomer service rep offered incorrect information on costs. Contract was changed only to find out our fees increased substantially. After an immense amount of time spent to correct his errors, I was directed to the area manager. While the end result was a refund of the overages, his communication was not thorough and definitely not timely.
ANTHONY RStaff was helpful and friendly
BRENT MCustomer service was phenomenal!!
SHAWN LExcelente
EHIKIEL CBest Uhaul service in our area
KEVIN BBest Uhaul customer service I've encountered ever! Humble and honest owner helped me and was kind.
EILEEN DGreat service
ROBERT ONothing, always use this location for our moving needs. The couple who run it are great always friendly and professional.
DARRELL MGreat owners! Knowledgeable, kind, patient and respectful. They are the absolute best! Thank you both!
JENNIFER GHave the app work better!
Andrew BI did not have personnel help, thats why i marked as no
Analy NGreat people with a great sense of humor. They made sure all my needs were met and I was taken care of to ensure a safe move. Thank you for the great customer service.. -Xavier
Xavier MEverything was good
Wilmer DI have used this location quite a few times and the people are always friendly and there to help. Equipment is always clean and available and if i have any questions they are able to answer them.
RYAN UThere was no clear places to park a 20 foot truck. Instructions were to “park legally”. Not sure what that means when trucks are parked everywhere and in various directions. There was no staff because it was after hours so it is a no but not because they were unhelpful. It would helpful in this survey to have a not applicable option.
BILLIE TThe customer service was EXCELLENT and they were very helpful. The equipment was very clean and we had NO problems at all. Thank You for wonderful service and equipment that got us safely to our destination. I would definitely recommend MNH Rentals.
STEVEN JRented the 6x12 trailer but did not realize the ramp to the trailer was 10" shorter on both sides making it worthless to pick up my golf cart. Rented the trailer and got it home only to have to borrow my neighbors anyway. Waist of my time and money. Maybe the description for this particular trailer should be more accurate to avoid the waisted expenses on your clients end.
CHARLES Jfast and friendly pick up
STACY HGreat customer service. We've used this location before and will return. Overall wonderful experience!
BRIAN MWhen trying to locate the vehicle using my phone, mike came out yelling "it's right fucking there dummy" in a threating manner. This experience was already a stressful move and mike's demeaner and swearing at me was not called for. I will not be returning to this location ever again and have instructed everyone I know not to go there for their Uhaul needs.
PETER CNo one was there to drop off. Also- Hated the fact that I had to pay for 5 days and only needed 3 days. then Uhaul is texting me to return truck so someone else can use. Seems unfair that I had to pay for 5 days and someone else is using it paying also. Uhual is making double money off 1 truck.
MICHELLE MGreat customer service.
MARK CA lovely couple runs this place and they are so sweet and helpful. They also have the sweetest cutest dog. But they were really helpful and made the process easy.
Domonic EGreat service as always.
WILLIAM MI think staff was very friendly and helpful..
DONALD HAt first the door seemed locked, so I went into the shop where there was a gentlemen working on a truck who flipped out because I interrupted him from working on his truck. If I wasn't in a hurry I would of left.
DAVID LHave a talk with the lady at the desk. Rude and unhelpful.
Ronny THelpful and friendly staff
Jason GFriendly staff. Much needed assistance backing the trailer. Thank you very much. R/ Hugh
Hugh S