Customer Reviews for Mo Tires & Storage
(U-Haul Neighborhood Dealer)

523 reviews

2830 5th Ave N   Lethbridge, AB T1H0P1

(403) 327-3422

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(403) 327-3422

2830 5th Ave N
Lethbridge, AB T1H0P1

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jody B. 
Rating:
5.0

So nice, answered all my questions, very patient. Loved these guys

DAVINA N. 
Rating:
5.0

Customer did not leave a comment.

Barton S. 
Rating:
2.0

Pickup was a hornet's nest with 2 guys behind the counter but getting nothing done. Everybody stood and waited for half an hour. No efficiency.

John V. 
Rating:
5.0

The only issue I had was that there was leftover items in the back I had to discard. The guy I dealt with was awesome, friendly and personable - it was likely only a one off issue - thanks so much!!

Jameson S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
3.0

Very busy spot to have one person looking after things but it was also lunch hour

JESSE K. 
Rating:
3.0

I drove across 2 provinces one way and yet my security deposit was supposedly mailed to my former address. I was told a new cheque was issued and it has now been 4 weeks without my deposit. Uhaul is a rip off if you don't have a credit card.

Tanya W. 
Rating:
4.0

Customer did not leave a comment.

TED W. 
Rating:
3.0

Make the website easier to use. Auto selection of items like dollies and blankets is underhanded and sneaky

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Denver D. 
Rating:
5.0

Truck was exceptionally clean. The overall process of picking up and dropping off the truck was simple and easy to follow. Total rate was very acceptable with no hidden fees or costs not clearly stated up front. Very happy with the experience and will definetly be coming back in the future.

Cornelius T. 
Rating:
5.0

Wicked customer service! Super easy to deal with! Didn't take long to get booked, pick up was even quicker! Will definitely go through this location again!

jordan M. 
Rating:
5.0

Friendly and efficient service. No issues at all.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Tanner D. 
Rating:
5.0

Customer did not leave a comment.

Calvin S. 
Rating:
3.0

Should have pin adapters available for trailers.

Rob S. 
Rating:
5.0

Great service

Chris Y. 
Rating:
5.0

The guys at Mo Tires were awesome, great service and had me on my way in good time!

Martin H. 
Rating:
4.0

Customer did not leave a comment.

chad T. 
Rating:
5.0

Customer did not leave a comment.

caron J. 
Rating:
3.0

Customer did not leave a comment.

ashton D. 
Rating:
4.0

Customer did not leave a comment.

Tara T. 
Rating:
4.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Your company is vgood keep doing the same

DAWIT T. 
Rating:
5.0

Always the best customer service possible, thanks Craig Troy

TROY M. 
Rating:
5.0

The gentleman I dealt with was professional and friendly and made the whole process easy. The entire staff was great to work with and I would recommend them to anyone without hesitation.

Leisja M. 
Rating:
3.0

The trailer was very dirty when we picked it up. But otherwise was very helpful with our move!

Rheal L. 
Rating:
5.0

Customer did not leave a comment.

Miles F. 
Rating:
5.0

You guys did great at your location- Uhaul head office however is awful. I bought the roadside assistance (added when i picked up the equipment in person) and insurance, my vehicle had a catastrophic failure- i contacted uhaul to come and pickup their equipment and it took them over an hour at the side of the road at -30 to tell me they couldn't cover us-what was the roadside assistance and insurance for? Again your location did great, just venting because there is no space to review head office experience, thanks.

Shawn N. 
Rating:
4.0

Customer did not leave a comment.

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Neil B. 
Rating:
5.0

Customer did not leave a comment.

Daren M. 
Rating:
3.0

Heater didnt work

Christopher R. 
Rating:
4.0

Yard is a sh*t hole! Other than that, the employees are professional

William M. 
Rating:
4.0

all is good .

Monty W. 
Rating:
1.0

The customer service us extremely poor. No one appreciates your arrival. Not welcoming and very slow. I was charged 20 dollars more for after hours return. I paid for one day but I used the truck from noon to 1700. It was not my first time using uhaul, but I won't do business with the same location anymore. The truck was dirty, and I called uhaul company to raise concern and I was promised 25 dollars back which I haven't received

Benjamin S. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Johan W. 
Rating:
2.0

Android app did not work at all to check out the truck, so I used the mobile website instead. Driver verification should really be available before you get to the pickup location to avoid waiting 10 minutes to get your identity verified once you get there. When checking back in on the mobile website I was getting almost all the way through the process, then I would upload a picture and get an "out of memory" error. I would then try to reload the page, which re-submits the form, but then I would get an error that "location services need to be enabled", but they already were, so then I had to start the process over again. I got stuck 3/4 of the way through the process 4 times, and on the 5th time it worked.

Samuel K. 
Rating:
5.0

Very good service and great equipment. Excellent people

FRANZ W. 
Rating:
4.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Thank you

Danny M. 
Rating:
5.0

The 24/7 U-Haul app is not good. The place I rented from was just barely still open so I had to run in and go through the pickup process in store. The app would not advance past taking a picture of myself. I could not take a photo of my license to verify my identity and I could not submit photos from my vehicle inspection either. It just could not get past the first step. The rental was great, the business was quick to get things going for me but the app was a waste of time. I'm just lucky I wasn't picking up after business hours or I would have been left high and dry by the app.

Ethan K. 
Rating:
3.0

Customer did not leave a comment.

BARRY H. 
Rating:
5.0

Great experience overall.

David M. 
Rating:
5.0

Staff friendly and helpful

Bonnie J. 
Rating:
4.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Just make sure that the reservation is in place so customer will not panicanout the availability of the vehicle. But everything else was good.

myleen N. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
3.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Darryl L. 
Rating:
5.0

Everything went flawlessly and the staff member assisting me was fantastic - funny and friendly, yet still professional. Who knew renting a U-Haul could be so fun?? Also, the truck was in good condition and easy to drive.

Kari H. 
Rating:
5.0

Customer did not leave a comment.

Leo T. 
Rating:
3.0

Customer did not leave a comment.

Kelly F. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Very friendly staff

Catherine B. 
Rating:
3.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Easy and convenient to rent.

Ian A. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Curtiss V. 
Rating:
3.0

Have the units available when reservation are due.

Todd O. 
Rating:
4.0

Customer did not leave a comment.

Ruben C. 
Rating:
1.0

Customer did not leave a comment.

cletus B. 
Rating:
3.0

They did not get the trailer delivered. The 1-800-GO- U-HAUL did not communicate with the dealer

Chad G. 
Rating:
4.0

Customer did not leave a comment.

Lynda S. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
4.0

Wait time was a bit longer for pickup.

MAHSOOZ A. 
Rating:
5.0

Customer did not leave a comment.

john I. 
Rating:
3.0

As a first time user of the new online rental and return it would have helped a lot to have been able to have had a little more information on how to return a truck online.

Jason Y. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
3.0

Customer did not leave a comment.

Robert Jeffrey G. 
Rating:
3.0

Everything was great with pickup from the lock box. Truck ran well. The significant issue was that the dolly I had requested was not in the truck and, because the shop was closed when I picked it up, it couldn't be addressed. As a result, the loading of the truck had to happen without the dolly....making appliance moving almost impossible. I had to purchase a dolly for the unpacking. So, ultimately, the cost of the missing dolly was significant physically and financially. So, that was disappointing, but the rest of the service was good.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Stephan F. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
3.0

Customer did not leave a comment.

Torrin W. 
Rating:
3.0

The online check in was very frustrating. It kept kicking me out and wouldn't let me pay. Ended up having to go into the store and still had issues Paying for unit. Took about an hour for pick up unit.

Derrick U. 
Rating:
4.0

Customer did not leave a comment.

Allan O. 
Rating:
4.0

Do better service work on the truck that had a bad muffler on it

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Trevor Dean B. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Gagandeep G. 
Rating:
5.0

N/A

José N. 
Rating:
5.0

Customer did not leave a comment.

Cornelius D. 
Rating:
2.0

I rented this uhaul with the promise that the vehicle would be cleaned and sanitized before use. Upon entry to the vehicle, it was apparent that this did not happen. The vehicle was dirty, there was dried up spills of some sort on the front of the cup holders. As well as food crumbs in the cup holders, the general surfaces of the vehicle felt grimy and in clean, and the floors were filthy as well. I did not want to touch anything in this vehicle. Given that we are in the midst of a pandemic, I was appalled by the state. It was clearly not cleaned or sanitized. Severely disappointed.

Katheryn M. 
Rating:
2.0

Craig (manager) was a little rude. There were chairs in a shop. While waiting for my turn in the shop, i shit down in the chair and this guy asked me not to shit in the chair bcz of social distancing. I don't mind but he should remove these chairs from here or put a yellow tape around. Even his co-worker asked him that he was told yesterday to tape off or remove these chairs. I am not goign to his place ever again to rent a truck.

Rajpriyasinh C. 
Rating:
5.0

The online system was horrible. It didn't allow us to book the equipment we needed for multiple days and only had the option for 24 hours which was not possible with the time between moving from one place at noon on the 30th and not having possession until noon on the 1st. When we called the U-Haul help line, they told us to change the time at the time of pickup at the location. However when we did so we were told there was another booking. The staff at Mo Tires was amazing, the problem was uhaul. We will not be booking with uhaul again as this is the fourth time the online system has made an incredibly costly mistake. Thanks for nothing

David G. 
Rating:
4.0

will be better once Covid19 is not here to deal with. So many restrictions due to this pandemic. But nothing to do with Uhaul.

Janice H. 
Rating:
3.0

Customer did not leave a comment.

Tim W. 
Rating:
4.0

Customer did not leave a comment.

Joanne S. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Excellent customer service.

Harvey G. 
Rating:
3.0

Customer did not leave a comment.

karen G. 
Rating:
5.0

Great customer service keep up the great work

Christopher S. 
Rating:
4.0

Had car dolly for 2 extra days and bill should of only been around $100 but no! They charger $173!!! Next time I'll pull with a chain it drive the uninsured piece of shit home' in stead of renting a dolly.

Travis S. 
No reviews have been submitted for this location.

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