Customer Reviews for Mo Tires & Storage
(U-Haul Neighborhood Dealer)

698 reviews

2830 5th Ave N   Lethbridge, AB T1H0P1

(403) 327-3422

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(403) 327-3422

2830 5th Ave N
Lethbridge, AB T1H0P1

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
4.0

Maybe an online booking system to speed up renting as this tire shop is busy and it took awhile to book in. No fault of Mo Tire just busy due to winter tire change over

GARY S. 
Rating:
5.0

Customer did not leave a comment.

larry L. 
Rating:
5.0

The manager was excellant and very accomadating, would recommend to anyone.

stewart T. 
Rating:
1.0

I had a truck booked. But they forgot to leave a truck for me when I went to pick it up in the evening. I had 10 people that came out to help me move. But no truck. I called customer service, they told me I could go pick up a truck in another town, or wait till the next day. Those people who came out to help me, couldn't come another day. A couple days later I did get a truck.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

jesus M. 
Rating:
4.0

Make sure there is gas in vehicle to begin with. And all lights work properly.

Sheri B. 
Rating:
3.0

Inside the truck is dirty, lots of hair and popcorn on the floor. The windshield was full of dead bugs. One of the auto transport tires blew up and it took almost 5 hours to fix the problem: first, the help arrived after 3 hours but came with wrong size of tire, then, using the wrong size tire we slowly drove to the nearest city to Kal Tire shop to put the proper tire size. So instead of our estimated 12 hours travel time, it turn out to be a very tiring 17 hours drive.

Jerry B. 
Rating:
4.0

Customer did not leave a comment.

Gary Y. 
Rating:
5.0

Customer did not leave a comment.

Jaime P. 
Rating:
3.0

Customer did not leave a comment.

Lorne T. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
3.0

Customer did not leave a comment.

Suzanne H. 
Rating:
1.0

Dropped the trailer off and told the guy about the problems with the trailer and he laughed and said “doesn't surprise me one bit” what a nightmare!

David B. 
Rating:
5.0

My only complaint is that U-Haul does not have any storage facilities in Lethbridge. It would have been much easier if I could have unloaded the moving truck into storage and then returned the vehicle at the same location.

Marilyn D. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

rodney S. 
Rating:
5.0

Awesome to deal with very helpful with hookup and inspection of trailer. And what to watch for. Thanks

marty F. 
Rating:
3.0

I found the manager very pleasant and easy to deal with. I needed the truck for one extra day and he was very understanding.

scott W. 
Rating:
4.0

Good overall experience except the manager tried to charge me for insurance without asking me first.

Brenda V. 
Rating:
5.0

Customer did not leave a comment.

OLIVE P. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
2.0

The yard was very muddy, overall the location is very run-down

Shelly F. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
3.0

Customer did not leave a comment.

Ashley M. 
Rating:
3.0

Truck was not packed and ready for pickup on time. Truck had no gas and it was recommended to me that I go put 1/4 tank of gas in and they would credit me back any unused portion? I refused to leave with an empty truck. After 30 mins wait time which put me in a bad spot with my movers, I left with a truck that had a full tank of gas, returned the truck with a full tank of gas, and was billed over $500 indicating the tank was at 1/8 full. I had photo proof that was not true so my invoice was corrected. I sympathize with the owners of this location. They were friendly and tried to do things as quickly as they could for me, but overall the experience was a 1/10. Truck also needs repairs. Engine light was on and it made some interesting noises. Made me nervous that it would break down while loaded.

Kelliane L. 
Rating:
4.0

Had to wait a bit and get around large puddles to get into our rental vehicle.

Holly S. 
Rating:
5.0

All was awesome.

Olive P. 
Rating:
4.0

This was the only time anyone to do with uhaul knew what to do to out a frustrating mess

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Ian A. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Excellent service

mitch S. 
Rating:
4.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Price changed drastically, not impressed

Brayden B. 
Rating:
5.0

Was a little bit slow to get approved once I'd gone through the complete check in process, I think total 10 minute wait so all things considered it was really great to be able to get the truck on a holiday when the U-Haul office was closed. The online process worked really well and was well explained to get it done.

John H. 
Rating:
5.0

Customer did not leave a comment.

Marc E. 
Rating:
4.0

Customer did not leave a comment.

Laura W. 
Rating:
4.0

The office was a bit untidy, but the clerk who I returned my truck to was very helpful and kind, and the whole return process was smooth and painless. A great experience

Jessica R. 
Rating:
3.0

No washer fluid. Gas cap loose. Check in and check out took longer because staff were too busy chatting with other staff and walk in customers.

Louise K. 
Rating:
5.0

I don't know the name of the gentleman who helped us, but it was the same guy as last time and the reason we went back to this same location. He is great!

Kari H. 
Rating:
4.0

Easy after hours drop off!!

tim S. 
Rating:
4.0

It would be nice if Mo's hours were open longer but they were very helpful.

Diane S. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

Staff was excellent. Trailer was great. Office is a dump.

AL H. 
Rating:
5.0

I couldn't believe it was that easy.

Martin C. 
Rating:
4.0

There was paperwork everywhere so to make it more inviting i would organize the paperwork and keep the shop separate from the office as far as cleanliness.

Herman P. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Excellent service thanks U Haul

YOANES A. 
Rating:
4.0

Customer did not leave a comment.

Neil B. 
Rating:
5.0

It wasn't clean in the cab and the cargo area wasn't swept or cleaned upon use

David G. 
Rating:
5.0

Customer did not leave a comment.

Ray Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Friendly helpful staff. Recommend them for anyone!

Marvin J. 
Rating:
5.0

Customer did not leave a comment.

Daryan M. 
Rating:
3.0

Staff is friendly and helpful but the office is rather messy. This does not stand in the way of good service however.

Marvin J. 
Rating:
1.0

after 7 days I'm sill waiting for my $100.00 deposit to be refunded to me

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Gerald G. 
Rating:
3.0

Actually have staff ready, have a clean location, Actually explain rental

Erin W. 
Rating:
5.0

The staff were very helpful.

Linda W. 
Rating:
5.0

Very nice people. Great place

GREG W. 
Rating:
1.0

The vehicle was in terrible condition. Nobody was following Alberta health mandates.

Riley W. 
Rating:
5.0

Customer did not leave a comment.

ROCKY CROSS C. 
Rating:
5.0

Customer did not leave a comment.

Quinn B. 
Rating:
4.0

Customer did not leave a comment.

Genealee R. 
Rating:
4.0

Was friendly upset that they didn't inform we of a drop off location being far away

Kiana D. 
Rating:
5.0

East check in check out. Unit not cleaned prior tonuse

Chad G. 
Rating:
5.0

Customer did not leave a comment.

Johan G. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
1.0

The office is not cleaned; four individuals not following Alberta Heath Authority guidelines to prevent spread of COVID; the individuals are not sure how to navigate the U-Haul rental interface; very slow connectivity; not well equipped to help outside on a cold day; trailer poorly installed on the vehicle (twisted security chain); lack of training of the front line employee.

Francois E. 
Rating:
2.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

They staff were great and helpful. The truck cab had food crumbs on the floor and in the cupholder.

Melissa E. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

The guy at MO tires was very personable. Good service

Iain D. 
Rating:
2.0

Be more upfront with the price I first thought it would cost me $56 then it was $78 and when all was said and done it was $115 I should have been told that from the very beginning I am completely broke now because I had budgeted for around $70 and it just seems like I was lied to with all these hidden fees that was not mentioned untill I tried to get my deposit back.

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Daren C. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

It's southern Alberta. Equipment will always be dirty. Sorry for getting it back late, when I drove it off the lot, I ran out of gas trying to find a gas station because it was on empty.

charity B. 
Rating:
5.0

There is no improvement needed the service was great. All the gentlemen were very accommodating.

Valdine W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

MARCEL D. 
Rating:
3.0

Customer did not leave a comment.

Keith J. 
Rating:
3.0

Be more organized

Genealee R. 
Rating:
5.0

Customer did not leave a comment.

Lee N. 
Rating:
3.0

gas tank was almost empty, about an 1/8 of a tank.

Dawn D. 
Rating:
5.0

Thank you Made my mom's move in one trip Very happy

Kim F. 
Rating:
1.0

I was charged an extra $49 for “fuel surcharge” when I only travelled 25 Kim's. Never again will I use this service - terrible first experience.

RUSS L. 
Rating:
5.0

Customer did not leave a comment.

Devin P. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Would be nice to have blu tooth set up

Keith S. 
Rating:
4.0

Customer did not leave a comment.

Martin Scott M. 
Rating:
5.0

none

joyce M. 
Rating:
4.0

All went well with the trailer rental.

Donald M. 
Rating:
5.0

Done via phone

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
No reviews have been submitted for this location.

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