I paid for a mattress cover, there was none. The back of the truck was dirty my mattress tells that. We rented a 15 ft. Truck. A couple of days before we were to pick it up was notified that a 15 ft. wasn't available we would have to take a 20ft truck. When I was told this I said it wasn't acceptable that there would be an added expense. I was told they would take 200.00 of. There was no deduction whatsoever. The Lethbridge office should be relocated. I have never seen such laziness at a business. No one came around w the driver to make sure there was no damage to the vehicle or the mileage. Like honestly you could just park it on main Street collect the money and filth, attitude knowledge was disgraceful. It also took forever to take the truck out so could start loading. Put us back an hour. I will be thankful if I never move again. I waited till I settled down before I answered your request because I was so angry and disgusted. The Campbell River site was much better.
Christine P
Mo Tires & Storage Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lethbridge, AB T1H0P1
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- 4.0 Average Customer Rating
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I was told that the gas tank was full. The gauge was almost on the Full mark so I assumed that was correct. To my surprise when I filled the tank after my trip I put 34 litres of gas in the tank and the gauge was way past the Full mark meaning that initially it was not right full. So driving the truck 35 kms means that your truck was burning 1 litre of gas for every km I drove it. I never exceeded 40 km/hour so I find that hard to believe. I truly feel that I was mislead on the "FULL TANK OF GAS" instruction I was given.
Dean CInspecting your trailers before sending them out. The auto transport i rented had a blown tire with the entirety of the steel bands exposed on the contact surface upon receiving. Also 2 tires were at 70 psi?!?!?! The other final tire was at 25 psi...
Kurt LThe vehicle had a hole in the gas tank, major power steering problems etc.
Almin Gwait time long even no customer
Xuanfei J