Customer Reviews for MSJ Enterprise
(U-Haul Neighborhood Dealer)

276 reviews

911 Spratt Blvd   La Belle, FL 33935

(863) 342-5185

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(863) 342-5185

911 Spratt Blvd
La Belle, FL 33935

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

More trucks

Marvin L 
Rating:
5.0

Customer did not leave a comment.

Cassie F 
Rating:
5.0

What an amazing experience!! There was a glitch in my order but Mike went above and beyond to make sure it was fixed. Very knowledgeable and provided excellent customer service

Donna J 
Rating:
2.0

Customer did not leave a comment.

BARRY K 
Rating:
5.0

Customer did not leave a comment.

Mark U 
Rating:
5.0

Service was outstanding. They help all the way through reservations to checking the truck and dolly out for my move. Thank you. Bob

Bob W 
Rating:
5.0

Customer did not leave a comment.

Sami M 
Rating:
5.0

Drop off experience was excellent. Was in and out in 5 minutes.

SAM V 
Rating:
3.0

Customer did not leave a comment.

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

Jeff P 
Rating:
5.0

great location and NICE staff

Donald M 
Rating:
5.0

Location and employees were great but the trailer had a belt broken in the right front tire causing a vibration and the left front blew out on the road because of a broken belt that happened 300 miles into my trip and caused a breakdown in which 2 tires were replaced.

HERBERT S 
Rating:
5.0

I struggled with this reservation before going to LaBelle and meeting Mike Jones. Mike was very helpful and courteous. I would highly recommend Mike Jones to anyone needing a U-Haul product.

Ron M 
Rating:
5.0

Mike was a very easy guy to work with

Frank G 
Rating:
5.0

The owner helped me with my RV plug. The lady at the counter was very nice too.

ANDRE S 
Rating:
5.0

Staff so helpful fast and easy

DONALD M 
Rating:
5.0

Very nice and well organized place. Family run Local business, easiest U haul transaction I have personally had.

Jeffery B 
Rating:
5.0

Great Staff Very Helpfull

DONALD M 
Rating:
4.0

They were kind to receive our rental and auto transport.

MONICA D 
Rating:
5.0

Customer did not leave a comment.

JUAN M 
Rating:
4.0

Customer did not leave a comment.

Tunisia C 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Matthew W 
Rating:
5.0

Customer did not leave a comment.

Omar R 
Rating:
5.0

Customer did not leave a comment.

Gary C 
Rating:
5.0

Customer did not leave a comment.

JOSE B 
Rating:
5.0

Customer did not leave a comment.

ANNIE R 
Rating:
2.0

Probably nothing. Although, providing equipment that is not outdated, difficult -especially for a 77 year old woman and an 81 year old man, to connect and disconnect and UNSAFE! would be a start.

Jean L 
Rating:
5.0

Good people and friendly

EDUARDO M 
Rating:
5.0

Customer did not leave a comment.

Yoelvis M 
Rating:
3.0

Customer did not leave a comment.

Helmut P 
Rating:
5.0

Mike and his son were excellent!!!

Robert R 
Rating:
3.0

Customer did not leave a comment.

BRETT H 
Rating:
4.0

I can’t think of anything. They had the trailer I needed for a good price. I will call them when I need another.

DOUGLAS P 
Rating:
5.0

Customer did not leave a comment.

Yulian P 
Rating:
5.0

Customer did not leave a comment.

Jose S 
Rating:
5.0

Customer did not leave a comment.

Lisa K 
Rating:
5.0

Courteous customer service

Idler B 
Rating:
5.0

My experience with MSJ Enterprise was wonderful the service clerk was very helpful and polite. I would use they service again.

nickiel w 
Rating:
5.0

He was amazing guy funny welcoming and all above awesome 👌

Jose P 
Rating:
5.0

Customer did not leave a comment.

Janek A 
Rating:
5.0

We dropped off after hours and can’t answer the questions. Chose “yes” to be able to submit

SCOTT H 
Rating:
5.0

Mr jones Is very professional and informative

Jay M 
Rating:
5.0

Customer did not leave a comment.

BRIAN G 
Rating:
5.0

On time allotted miles ok. Days of travel allowed ok. Would do it again.

Phillip P 
Rating:
5.0

Customer did not leave a comment.

Serge S 
Rating:
5.0

Owner was amazing, easy process.

JUAN M 
Rating:
4.0

Customer did not leave a comment.

NORMAN B 
Rating:
5.0

Buena atención

Juan H 
Rating:
5.0

Chris who checked me out was wonderful. Very courteous and friendly. Mike the owner was also very friendly

Anthony M 
Rating:
4.0

friendly and helpful.

tony m 
Rating:
5.0

Customer did not leave a comment.

Carlos L 
Rating:
5.0

Customer did not leave a comment.

Luis A 
Rating:
5.0

Customer did not leave a comment.

Rayne M 
Rating:
5.0

The only issue I had was with corporate. The team at MSJ bent over backwards to resolve issues caused by corporate computer glitch. End result was a very satisfied customer.

Steven C 
Rating:
3.0

Very friendly staff and helpful. Location is a working garage

ESMERALDA B 
Rating:
5.0

Update technology. Thank you.

XIOMARA L 
Rating:
1.0

Not happy at all

Vincent B 
Rating:
5.0

Customer did not leave a comment.

Sue W 
Rating:
5.0

Customer did not leave a comment.

Mike G 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Friendly and professional service

frank b 
Rating:
3.0

Customer did not leave a comment.

Ruben M 
Rating:
3.0

The owner was very pleasant. However, the address texted to me by Uhaul was incorrect.

Charles H 
Rating:
3.0

Needs help bad. They are disorganized and clutter all over. Couldn't pull up reservation and they tried to get close to the original quote but they couldn't work with the app reservation. Gave me rental price of blankets when it was actually purchased. Only got 23 instead of 24 so I was missing one. Overall, not the greatest experience as I needed to drive the trailer to get the tire fixed. I also had to go back twice to drop off as they needed the blankets back. Uhaul messed this one up big time and cost me more gas money than necessary and didn't honor the confirmed quoted price. Horrible business experience

Luke S 
Rating:
2.0

When we were ready to hook the trailer up to the uhaul, the 4way connector cord was missing and we had to go buy one.

Kyliew L 
Rating:
5.0

Mike was very helpful and made the rental process easy. I did not have to wait at all.

GLENDA O 
Rating:
5.0

Customer did not leave a comment.

steve b 
Rating:
5.0

The owner was really helpful the process was easy and quick. He also help us connect the hitch.

Yesenia A 
Rating:
5.0

Customer did not leave a comment.

mary t 
Rating:
3.0

Customer did not leave a comment.

John K 
Rating:
5.0

The owner was very helpful. He met me after hours as I was driving from 3 hours away to get this truck.

Eleanor A 
Rating:
1.0

We booked a 26 ft truck on February 24 for pickup at deBono’s Stop &go in Cape Coral, a 12 minute drive from our house. Last Friday I got a text confirmation that the rental was confirmed at that location. Saturday morning at 7:15 we stopped to get the truck . The shop owner said there was a problem. The truck was delivered to ft Myers and it was rented to someone else! I couldn’t believe it !. He called U_Haul and then handed me the phone. The lady on the other end said there was a truck at La Belle Florida. We had no choice as we hired help to load. We drove an extra 126 miles to get a truck I booked a month before! I expect a full refund plus a car trailer rental as compensation! Our moving trip was 85 miles ! The app is also shit ! It gives wrong information and tells you you can drop off the truck but the location is closed on Sundays! It takes me a long time to get angry but I stay there a long time !

Richard F 
Rating:
1.0

Customer did not leave a comment.

Susan R 
Rating:
5.0

Everything was perfect. We used the trailer for several days. The gentleman at the location was wonderful when we picked up the trailer as was his Son who I spoke with on the phone. Nice people!

gilberto c 
Rating:
5.0

Customer did not leave a comment.

jeff b 
Rating:
5.0

Customer did not leave a comment.

William T 
Rating:
5.0

Excellent service!!!

Brian D 
Rating:
5.0

Great Customer Service

adrienne a 
Rating:
2.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

Nothing, everything was clean and clear! I enjoyed my experience with u haul and would recommend it to my family and friends for all their moving needs...I would definitely use their services again now that I know their business location...for me it was very convenient!

isabel c 
Rating:
4.0

Customer did not leave a comment.

Jeff C 
Rating:
2.0

Customer did not leave a comment.

victor r 
Rating:
5.0

Customer did not leave a comment.

Quincy T 
Rating:
5.0

Good service and equipment

Jose E 
Rating:
5.0

Fast, friendly service! Trailer was exactly what I needed!

tim m 
Rating:
5.0

Muy buena atención y disponibilidad⭐️⭐️⭐️⭐️⭐️

Raul T 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
3.0

The app had a lot of difficulty loading because of cellular connection. The app should have a section that could be selected in order to add a extension for the rental equipment.

Joseph M 
Rating:
4.0

Customer did not leave a comment.

rosendo v 
Rating:
2.0

Customer did not leave a comment.

Jeff H 
Rating:
3.0

Customer did not leave a comment.

Dale L 
Rating:
5.0

Customer did not leave a comment.

Roxanne A 
Rating:
3.0

I pay cash deposit and now I can’t get it back.

Oscar M 
Rating:
5.0

This place is great. Helpful location, great condition truck and super clean!

Nicholas L 
Rating:
4.0

Better directions. Location blocked by storage units and no U-Haul sign

Brian G 
Rating:
4.0

Move the client for no charge LOL…!!

Jeffrey J 
Rating:
3.0

Customer did not leave a comment.

veronica b 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO V 
Rating:
5.0

Customer did not leave a comment.

Sami M 
No reviews have been submitted for this location.
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