Customer Reviews for Mt Airy Exxon
(U-Haul Neighborhood Dealer)

149 reviews

4400 Mill Bottom Rd   Mount Airy, MD 21771

(301) 829-0045

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 829-0045

4400 Mill Bottom Rd
Mount Airy, MD 21771

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you

John D. 
Rating:
2.0

Trailer strap was jammed. Attendant knew but didn't tell me until I mentioned it when returning the trailer

Michael B. 
Rating:
5.0

The van needed vacuuming and there was mud stains on floor mat. It is a moving van after all, so it's ok.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Moises L. 
Rating:
5.0

Guy behind the counter was very helpful, very patient. I spilled coffee on the counter, I couldn't find my reading glasses, etc and he just got some napkins, explained everything I couldn't read. Just very helpful and pleasant. Thank you.

Mary H. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
3.0

I had reserved a dozen furniture blankets that we're not available when I arrived to pick up the rental truck.

Peter A. 
Rating:
2.0

Truck was not clean. There was one person operating a gas station, convenience store and U-Haul rentals. The customer service line for U-Haul is completely understaffed. I called several times to confirm reservation, was on hold over 20 minutes each time.

Joseph T. 
Rating:
4.0

The truck was in need of a tuneup. I'm glad the storage unit was only 12 miles away

Schlichting R. 
Rating:
3.0

My return receipt shows returned at 545pm when actually returned at 12:44pm. Even the date and time on receipt are earlier. The gentleman working REFUSED to give me any documentation showing my return date and time but promised over and over it would be reported correctly. I will never rent there again.

Scharla E. 
Rating:
1.0

Rented 15' truck and person tried to give me a 10' truck. Threw blankets on floor of store for me to take with me. After completing my rental and getting a copy of the invoice, i see that I was charged for fuel when I filled it back up. I AM A RETURN CUSTOMER, NOT THIS LOCATION, BUT IT HAS MADE ME RETHINK UHAUL.

Darrell T. 
Rating:
3.0

Clean the van inside and out before renting it out. Inside was so gross. Outside was just generally dirty.

Christine F. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
2.0

The representative wanted me to hook the trailer on to the hitch. Also told me that the connection for lights from the trailer to my (new 2020) truck would not fit. I attached myself to demonstrate that the connections fit. Seemed bothered and inconvenienced that I was there to pick up the trailer.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Beth A. 
Rating:
1.0

Hitch mount for this trailer was rusted and got stuck onto my hitch. Rented the trailer for 24 hours from 9 AM, but returned it at midnight. When returning the trailer, attendant did not have tools to remove hitch mount so I had to go get tools to remove their trailer. Also was charged for 2 days even though I had a rental at another Uhaul location at the same time of the return. Would not recommend this location to anyone.

Luisandres S. 
Rating:
4.0

Customer did not leave a comment.

Sylvester E. 
Rating:
3.0

Truck "shakes" when going 40+ mph

troy Y. 
Rating:
1.0

Took 45 minutes to switch trucks. First one I got was too small so we went with a bigger one. Entire thing should have been contactless but guy kept trying to get me to give him my phone. Second time renting here and will not go again. Truck was in terrible shape. Honestly didn't think I was going to make it up a hill in my neighborhood.

Jennifer D. 
Rating:
3.0

Computer was slow and worker encouraged me to trust him and leave while he finished the process which made me initially nervous, but everything went well.

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

Aaron W. 
Rating:
1.0

Horrible customer service.

Charles M. 
Rating:
3.0

Unrelated to this location, the entire UHAUL experience was frustrating as it is an undependable service. There were last minute changes to our pick-up location, which caused inconvenience. Further, unexplainable by UHAUL reps, that change also caused our drop off location to change. We were told system showed drop off location other than what online confirmation showed - but could not confirm that in writing. Hold times to speak with representatives were extensive. Several of the reps I spoke with seemed in a hurry and did not care to take time to figure out issues. The process was extremely stressful during a move which is stressful in itself - tag line during on hold advertisement talked about how UHAUL takes stress out of move - false advertising with that sentiment. Trying to have all ducks in a row ahead of time for a move, will not include UHAUL next time I schedule one.

James L. 
Rating:
5.0

Customer did not leave a comment.

PEERAYUT M. 
Rating:
4.0

Customer did not leave a comment.

jennifer W. 
Rating:
2.0

Customer did not leave a comment.

Leandro A. 
Rating:
1.0

I reserved a ONE WAY rental, yet im told as im PICKING UP THAT THEY DO NOT DO ONE WAY RENTALS. NOT ONLY DID I HAVE TO PAY MORE IN MILEAGE TO BRING THE DAMN TRUCK BACK BUT I HAD TO PAY MORE IN GAS AND ONLY GOT A DAMN $5 REFUND. UNBELIEVABLE. I WILL N E V E R RECOMMEND THIS COMPANY TO ANYBODY E V E R!!!!!!!!!!!!

Mariah S. 
Rating:
5.0

Customer service is fantastic

Eugene O. 
Rating:
2.0

We have rented Uhauls several times and the staff has always hooked up the trailer and unhooked it. This drop off location didnt even come outside or help in anyway. Wont use them in the future.

Dale P. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Lou S. 
Rating:
5.0

I tried to get a 10 ' truck , there were only 15' available, but the rest was ok

cesar R. 
Rating:
1.0

Waited 1 hour for pick up... and 1.45 hours to check out... no receipt and over charged me.... supposed to be charged 2 days not 3 days... he was horrible... had me and my children waiting... said uhaul is not important... he works for Exxon... told me to wait outside... he was ignorant!!!!

Nathaniel C. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Craig U. 
Rating:
3.0

Not much equipment available. It is ok to drop off, but they only had 1 trail or and 1 truck to rent,

Mickael G. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

The whole presses was great, price, service and product. Thank you.

David R. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
4.0

Customer did not leave a comment.

Steven Z. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

I put gas $10.00 in before I turned it in and that put level at half tank which is how I got it but they charged me for more anyway

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
1.0

Reserved this 2.5 weeks in advance. Took over 3 hours to find a trailer in my area due to the reservation not being ready, had to get a different size, had to call corporate to get new location and again to fix issues at new location. All this and then some. Worst and most stressful experience EVER!!!

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
4.0

Customer did not leave a comment.

sheila A. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Very helpful with reservations and since I was picking up and returning the truck off hours, they helped convert the reservation into a 24/7 self pickup and return option. Everything was done via my phone. Very easy.

william R. 
Rating:
5.0

you what i needed, just a truck. Everything was perfect.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Todd M. 
Rating:
4.0

Customer did not leave a comment.

JOHN U. 
Rating:
2.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

Improve the check-in process through that iPhone app.

Brett D. 
Rating:
5.0

nothing. place was good.

George M. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
1.0

The uhaul dealer at pickup didn't have any supplies to help me like a tow hitch, ball or light adapter. I asked that question on the phone and I was told by 800 UHaul that I could purchase when I got there. This uhaul dealer sent me to Walmart in the mist of COVID-19. He was going to let me drive off the lot with no lights since I didn't have the converter kit. I think every UHAUL dealer that rents trailers should have gear to purchase if we don't have our own. I was very upset leaving the dealer.

Tammy G. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

Customer did not leave a comment.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Be clear about what packing material inventory is available, and offer options for pick up rather than one location.

brad C. 
Rating:
2.0

Been over a week and they still havent return my deposit

Austin M. 
Rating:
5.0

Customer did not leave a comment.

Liza L. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Nalini S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
2.0

be more involved with the customer It seemed that I was bothering them. It was clear that the English language wasn't understood. The woman that took my key could barely communicate to me what the procedure was to turn truck in she had to find some one that could communicate this to me I didn't feel real secure in this transaction. Still haven't received return receipt as of 11/28/2019 I hate having to be negative but I also feel you need to know .HOPEFULLY some that genuinely care will respond to this issue.

Brent M. 
Rating:
5.0

Customer did not leave a comment.

Gwyn N. 
Rating:
1.0

They're not open on Sunday's to return the products. Having to do a return online is confusing and not reassuring that you won't be charged further. Unfortunately, I will not be using uhaul again after this experience.

Erich W. 
Rating:
4.0

Customer did not leave a comment.

NOrman D. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
4.0

Convenient

bryce G. 
Rating:
5.0

I can't think of anything; the whole rental experience went smoothly.

Timothy S. 
Rating:
3.0

The site could do better with communicating with the customer. I had to call to find out whether the truck was available. I'm thankful that the area coordinator was very responsive and helpful though.

Chris G. 
Rating:
3.0

Customer did not leave a comment.

Rodney M. 
Rating:
4.0

Customer did not leave a comment.

Jon P. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Employee took out equipment that was left in the van, but I had to sweep the dust and dirt out.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Kith B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Kara R. 
Rating:
5.0

Customer did not leave a comment.

juarius P. 
Rating:
4.0

Improve database system for ease of checkout ; especially for addition of 2nd driver. Better explanation /clarity on why deposit needed — unclear if I will receive a credit

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Rachelle A. 
Rating:
5.0

They strive for the best customer service.

LIsa U. 
Rating:
5.0

Was given a truck that had 1/4 tank of gas, I had to gas up in the middle of my move which added mileage to my trip. Trucks should have at least a half tank when rented

tim C. 
Rating:
3.0

Customer did not leave a comment.

kelly V. 
Rating:
5.0

Customer did not leave a comment.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

stacy M. 
Rating:
3.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Location and truck were fine. Overall experience was TERRIBLE!! canceled my truck less than 48hrs before and made pay twice as much to drive out of my way to get a different truck.

Ben S. 
Rating:
5.0

Very polite, and excellent service.

Bill B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top