People always make the difference. The manager on duty today (August 14, 2023) was friendly, knowledgeable and professional. I would recommend this ExxonMobil station because this gentleman works here and has a high standard of excellence.Thomas M.
Mt Airy Exxon
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Mount Airy, MD 21771
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- 4.0 Average Customer Rating
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My 24/7 mobile pick up didn't work but fortunately the gas station employee was able to help me. The truck is really nice. I appreciate the ease of the ramp.Elizabeth J.
Don't allow for mobile pickup if the place doesn't do mobile pickup. Reserved the U-Haul for 8 couldn't get it till 9 because of this. Pretty stupid if you all not to know what services your dealers offerSAMUEL G.
Have the website ask for all the information up front instead of arbitrarily waiting to ask for driver info after I click the check-in button in an email. At the pickup location it was difficult to back the towing vehicle up to the trailer because of the trucks that were parked across from it. When returning I quickly gave up trying to back it in and resorted to pulling it into the parking space by hand. The man at the counter seemed to be stuck for a while just waiting for his tablet to work. There didn't appear to be any way on the website to switch to a different drop off location without starting over completely. The pickup and dropoff locations had separate edit buttons next to them, but they both were for the pickup location.Patrick S.
The parking situation was absolutely terrible. The people returning trucks can't drive so they took up multiple spaces leaving it extremely difficult to park and return our truck. I'm also frustrated and disappointed with the app. My papers clearly stated we could return anywhere and the folks at the pick up location were helpful and helped with that because we didn't know where the closest spot was. When we arrived at DDM to drop off, the app the populates and says we have to drop off at the Exxon now. Which is an additional 20 minutes in the opposite direction thanks to traffic and another $20 in expenses. Then we arrive and no one has policed or organized the parking situation. I get it, not a ton of folks know how to drive larger vehicles well, but the trucks should be parked up by whoever works at that spot so six trucks aren't taking up 13 spots, leaving next to nowhere to return a 15 footer.SEENA S.