This places uses reps in other locations connected via zoom to service customers. Upon arrival I was notified that the truck I reserved wasn’t returned yet by the previous user and I would need to wait 30-45 minutes for the truck to arrive. They were able to offer me a different truck but it took the rep about an hour to set it up. This also included the time we had to wait for the rep because he disconnected from the zoom call due to a bad connection. Also, because the original truck wasn’t available, it meant the dolly I reserved wasn’t available either. It would be best if there was someone on-site to manage the customers.
MATTHEW S
Customer Reviews for MTX Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I booked this location weeks in advance and even got confirmation that I could pick up the truck at 9am. When we arrived at 9 am we were shocked to see that no physical staff member was on site to meet us and give us the keys. There’s was a screen for interaction and the people on the screen had no idea where the U-Haul guy was. We had to wait and keep asking where “the guy” was to people on a screen… ans they couldn’t give us a straight answer! who knows where those people even were in the world!?!?!? Terrible experience. We were moving out of an apartment building where we had to use the service elevator and book the elevator. Needless to say our schedule was ruined- Do Not Book U-Haul from this location! Terrible!
Kaitlin WDon’t charge me for two days if I rented the truck for six hours, very sleazy.
SIMON GDespite being very clear about the Coverage charges, told him several time at the time of booking, we don't want the coverage he still selected that option for at the time of booking also we mentioned the estimated distance as per his own presumption despite customer choice. also asked him to book the UHaul on company name which is Exim Hallo Glass inc, that is also not been done. Highly disappoint and don't recommned to anyone.
SHIVAM MHave a visible sign to show where office is. Location sticker on door is ok but ...
LARRY B