Customer did not leave a comment.Margaret M.
Customer Reviews for Macks Body Shop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The area u-haul customer service was not at all helpful at pickup. My pick up location was moved from one closer to my home to this location. When I asked about the extra mileage that would be accrued, I was given 30 extra miles on my rental. I checked that my insurance was still included and it was. At pick up, the insurance had disappeared. I had previously told the driver that everything was set how it was supposed to be as I would be at work. When I attempted to call to fix the insurance removal by u-haul, I was put on hold and was then past the 30 minute grace period where insurance could be added on. I was sent to the national line, where the representative said she could not do anything. She then sent me to customer service. Customer service explained they could not do anything, but that the regional manager would follow up with me later that day. All this after over 2 hours of my time on the phone and on hold, while I'm in the midst of moving. Of course, the regional manager never got back in touch with me to follow up on my concerns. I'll be using Penske or Enterprise in the future.John O.
Customer did not leave a comment.JAMESSAMUEL M.
Customer did not leave a comment.PATRICKM L.
Very knowledgeable and helpful trailer was clean and worked great for moving the furniture we needed.PATRICIA J.
I did the order through the app so I only talked with Mack's over the phone to get started and to get confirmation that I had done it rightGordon D.
Customer did not leave a comment.Gerald D.
Customer did not leave a comment.LACEYRENEE S.
Customer did not leave a comment.Michael W.
They were closed for days so they never called Uhaul to tell them that my truck had been returned wonderful.Brenda G.
truck had poor gas mileage (vehicle had over 90k miles)gerald D.
Customer did not leave a comment.Zafer A.
Customer did not leave a comment.Ashley R.
Customer did not leave a comment.ANNE F.
The truck was clean but it did not handle well. There was too much play in the steering that made it very difficult to steer/handle. The exhaust was was starting to go and which made it extremely loud and difficult to hear. My son and I had to shout to hear each other. My ears rang all the next day.Michael H.
We had an excellent experience picking up our truck. The staff was very friendly and helpful.Patrick M.
Customer did not leave a comment.DOMINQE C.
There was a bunch of space to park which made it a great spot to drop off on a Sunday and not have to drive all the way to Clyde from the Village of Newark. Number to call at drop off connected me to a customer service representative named Jamie who walked me through the whole process. I was having trouble with my phone and she stayed on the line with me until I completed the drop-off process. It made the experience that much easier because I had no idea what I was doing. Drop box was located right on the east side of the building. Awesome job! As for Macks Body Shop, they were awesome as well! After leaving the location I though that I left my car keys in the U-haul. I called the following morning before they opened and explained the situation and was assured they would take a peek for me. After showing up and walking through the door, I was greeted and everyone had masks on and there was a sign located on the front of the building as well. There was a nice little waiting area with a tv and plenty to read. Even after realizing that my key was in a box at home, I was extremely grateful for their help and concern. Would recommend for sure! Thanks again!!BRANTLEYD E.
It wasn't the location that was the problem- but rather your truck share 24/7 pick up process that was an awful experience.Dale L.
Returning the truck was a huge ordeal. No one there to assist.linda G.
Customer did not leave a comment.Mccrady M.
Customer did not leave a comment.donna M.
Customer did not leave a comment.Gary P.
Customer did not leave a comment.TERESA P.
Customer did not leave a comment.Terry C.
I reserved the truck online selected a dolly, was charged the rental fee for it and when I picked the truck up they did not have a dolly but I was still chargedDebra H.
They lied to me and didn't give me my refund. They said I went over my miles witch I did not, so I left after I looked at my paper work I realized that I didn't go over so went back up there and they told me I would get a check in the mail for my refund than they said I didn't fill the truck back up with gas so I had to call the U-Haul witch they got my refund but now I'm still waiting on the check in the mail. This place sucks and wouldn't tell anyone to go hereTiffane V.
Customer did not leave a comment.CARA T.
Customer did not leave a comment.Bruce G.
Customer did not leave a comment.LEONARD D.
Website didn't work. I couldn't self return.Bruce G.
Customer did not leave a comment.Mathew W.
Customer did not leave a comment.Gary H.
Trailier was dirty inside. License plate light was not working which resulted in me being stopped by Ohio state highway patrol. They never came out and went over the trailer with me. And based on Internet price, I was overcharged by three dollars.glen B.
Customer did not leave a comment.April D.
Customer did not leave a comment.Adam D.
Customer did not leave a comment.Beth S.
forced to leave trailer without inspection or confirmation that no additional charges exist since clerk would not leave her seat nor make any attempt to contact another employee. Trailer could have been stolen after I left and I would have been liable. The only thing I could do to protect myself was take pictures of the trailer as I was leaving. PatheticGerald D.
Customer did not leave a comment.David K.
Location should explain all online procedures etc to people. Nothing was advised to us how all works. For people that don't rent these often a bit of information goes a long way but appears all got done okSusan S.
Originally sched. pu of unit in Stanley,NY but then sent to Lyons,NY, increasing my mileage from home. When asked if I could drop off in Stanley was told it wound be over 118.00. Cost me almos 3 hrs extra on the road plus fuel. Not happy with that..David C.
Customer did not leave a comment.Carole C.
I'm not sure there would be anything to improve in this Instance. Everything went perfectly. I am very grateful for how quick and painless the whole thing was. Thank you very much.Curtis M.
Customer did not leave a comment.Mike H.
nothing at this time but I believe people need to be reminded its not actual days that they have the vehicle it is actual hours.we picked up on july 1 and had to july 8th and an extra day was included but still was charged an extra day charge and was told it was because of hours over ? when we delivered it before anyone was there and was under the mileage that was allotted thank youFRED W.
Nothing really. 1st time users might need a little guidance. But over all worked good.Bonny N.
40 minutes after getting off the phone with a very nice man at uhaul to make this reservation, I arrived to pick up the trailer at Mack's. The reservation was incorrect as I had been told that there was the option of dropping off the trailer in Leominster for a discount of $40 on the rental to which I had agreed. The agent at Mack's told me the drop off was listed as Gardner and no discount had been applied. When I asked if we could change it he said I would have to call uhaul directly and that "they do this to me all the time". I picked up the trailer and did not get a chance to call uhaul until today prior to returning the trailer. I was told that they could not honor the previous verbal offer over the phone, that it would have had to have been changed at the time of pick up and that their records showed that I had declined the offer to drop off in Leominster. Not only had I accepted the offer but I made it very clear to both the person taking the reservation and the man at Mack's that I would not be able to drop off the trailer until Monday the 4th. Not only was I charged the full price on the rental, but I was told today that there would be an additional charge for an extra day. Shame on me for not checking the dates on the paperwork but shame on you for verbally promising one thing and then failing to deliver. I am now out an additional $60 plus fees over the original agreed upon price. I will not be using uhaul again.Jacquine J.
The only issue we had is that it did not have full tank of gas. Had to put in $25 to fill itRonald A.
Customer did not leave a comment.beth ann S.
I waited over 30 minutes to get my truck for a scheduled pick up time.Celeste C.
I am home. I made it safe and sound and I love Lyons. This shop welcomed me with a small town feel and all the staff was helpful returning the equipment.ERIN W.
The location I reserved 6 weeks ahead and was listed as my "preferred location" was not able to be my pick-up spot which I found out 24 hours before pick-up. Thank you to the clerk at the Victor, NY location for finding me a "new" pick-up location. I was told the "new" pick-up location would have everything available on my reservation; however, they had no packing blankets available. Thank you to the Lyons, NY location for having a truck and dolly that I could rent!Christine D.
Customer did not leave a comment.Lea J.
Customer did not leave a comment.Andrea D.
I've used drop off location in the past. It's a local body shop that's on my way home. It's not open on weekend so I was going to do the self-drop off, as I've done in the past..... but, must be the person in Florida didn't set it up correctly in the computer because my U-Haul account didn't allow.... I had to call Florida, talked to the lady..... she was nice and told me to just leave it and she'd take care of it!Tom K.
Customer did not leave a comment.Annie F.
Owner was very helpful and went above and beyondBruce B.
Customer did not leave a comment.Teresa B.
The rubbers to snub the tow chains were in need of replacement and one was missing.Eric R.
This location was not open for return, so I can't say if I would recommend it to anyone.Sara M.
Customer did not leave a comment.Tracy D.
Lousy customer service, female clerk had a nasty attitude, complained about everything, including U-Haul itself. Will never agree to go to Lyon's for pick-up or drop-off again.Cynthia L.
Customer did not leave a comment.James R.
Customer did not leave a comment.Michael B.
I was just a little disappointed when I was called back and told the reservation I thought I had I couldn't have, but the woman on the other end of the phone was very helpful and accommodating and while I was still on the line found me another truck to meet my needs and made it very easy for me. I have been very satisfied with U-Haul's service and will definitely be calling again. Thank you.Curtis M.
Customer did not leave a comment.Darcy G.
Great fast service.Debra A C.
We ended up needing the truck for an extra day and the staff only charged us the extra mileage. This was helpful!SAmantha G.
Customer did not leave a comment.Aaron L.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.GARRY A.
Customer did not leave a comment.Darryl C.
It was a perfect match for what I needed. Thank you so muchTammy H.
we are honestly happy with everything.. we had the truck for about a week and the rates were just awesome! very friendly atmosphere! would highly recommend!ALBERT D.
Mack's was great. The only issue I had was trying to book the truck - online and on the phone everyone said I had to get the truck in Victor and that Mack's wasn't available as a pickup location. We picked it up and dropped it off at Mack's with no problems.Richard V.
A crack in the windshield that was not in the field of vision was noticed when picked upJAMES J.
Customer did not leave a comment.Kyle P.
Customer did not leave a comment.Josh K.
Upon pick-up at Macks Auto Body, my truck's gas cap was hanging off the truck and was mysteriously missing 12 gallons of gas. The rep's only response was, "Nothing I can do. Call U-Haul." This is a very rural area. There are no roaming gangs of gas thieves in Lyons, NY. My $50 worth of gas was siphoned off by an insider who was too stupid to screw the cap back onto the truck. When I immediately called U-Haul customer service, the rep should have suggested that I take a picture of the gas level, because when I called after closing the contract, the regional manager's only response was, "Without a picture, I can't be sure you're telling the truth." If I had returned the truck missing 12 gallons of gas, I would have been penalized $4.25 per gallon. You can be sure that I would have paid a $50 penalty. U-Haul local stole my money and U-Haul national gave me a $50 coupon. I actually have to return to the thieves and spend money with them in the future in order to recover the money that they stole from me last week. I move every 12-18 months because of my work. I will not give another penny to U-HAUL.JOSEPH M.
Customer did not leave a comment.JAMES T.
I wish I had been told there was a charger to use SIRIUS RADIO. I didn't appreciate being billed for it after the fact. I would have just listened to the regular radio. NOt real happy.STEPHEN P.
Customer did not leave a comment.Susan G.
Customer did not leave a comment.MARY V.
Gary was cool uhaul stinks though "fixed price" my behind it was more than they told me before I got there like they swore "would not change"Tamara C.
Customer did not leave a comment.GARY G.
Customer did not leave a comment.MARK P.
good experience. would highly recommendDOMINIC M.
Rent somewhere else....We had to take a half hour just to get the truck unstuck from snow and the guy didn't even come out to help.Vernetta P.
customer friendly,quick service,clean truckRandy K.
Customer did not leave a comment.Linda S.
Customer did not leave a comment.Karen G.
Mr. Shumway was professional, patient and helpful while we worked out some early-morning banking issues. We needed the truck immediately to resolve an emergency situation and he was very accommodating.nancy P.
I dropped the uhaul off while the business was closed. I walked around the premises trying to figure out which part was where I should drop the key off. I found a key drop but saw nothing about uhaul key drop. I just prayed it was the right place and if not they'd give it to the right people in the building. If there was a sign on the door.. Itd be extremely helpful!TINA A.
Upon returning the truck, the customer service person again assured me that the truck should have held 3 - 4 bedroom house. Apparently it will only hold the furniture and things from the bedrooms and not the whole house. He was also unable to give me the final cost of the rental. Seemed put out that I would even ask.maggi L.
Customer did not leave a comment.LYNDSIE H.
A location closer to my home Lyons was 1 1/2 hours awayWilliam S.
Customer did not leave a comment.MARK A.
There were no clear directions once we were ready to drop it off as to where to drop the keys. It was labeled in small letters on an entirely different building. Also, no directions as to what to do with the truck.ARIEL R.
Customer did not leave a comment.James D.
Customer did not leave a comment.Raymond S.