Customer Reviews for Macks Body Shop Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

This wasnt my preferred location since it was 20 miles out of my way, but the business was good. One small issue was that the S/N of the trailer on my paperwork was different from the one I picked up. But the agent at the business took care of it. thank you

Rating:

5.0

Everything was great. Thank you for such an easy and excellent rental

Rating:

5.0

Very confusing at drop off after hours. 3 lock boxes which need a code. Never received a code. Did online drop off as sign said in building thinking at the end I would receive the code. Nope. Nothing on my paperwork either. So I dropped the key in slot under the sign.

Rating:

3.0

we did self drop off

Rating:

3.0

Online was horrible experience picking up and dropping off

Rating:

1.0

I was supposed to be given a 250 dollar discount for changing drop off locations. It was never given. Very unprofessional!

Rating:

5.0

This location was awesome. A model for others to follow. The lady that helped me was nice, polite, quick and helpful.

Rating:

1.0

Their sign said they were open till 5 pm but it was closed upon arrival and I needed assistance with the tow dolly! It was disappointing

Rating:

5.0

The utility trailer had a bent pin for the ramp. Had to run to store to get hammer to get pin out to use the ramp. Not happy.

Rating:

5.0

No slot to drop the key into on the key box so when I returned the key, there was nowhere to put it. Ended up putting it in their mail slot on the side of their building. There should be a key return slot in the key box like the app says there is.

Rating:

3.0

Corporate Uhaul is attempting to charge me an additional $1860+ for my rental. Why?

Rating:

4.0

Not an easy process

Rating:

5.0

Clean courteous and very professional....

Rating:

5.0

after 2 days I still cannot walk properly on my left leg. The ramp did not open and close properly, I had to force it closed and when it jammed half way in the narrow end of it buried into my left leg above the knee. I would submit a picture of the severe bruising if I thought uhaul gave a fuck, with all your clever lawyers customer injuries are not important. Spend 5 minutes once a month and grease the track on those ramps

Rating:

1.0

Front staff was rude, and acted like I was interrupting her day. Had no clue what she was doing. Was annoyed at every question I asked and when I needed a dolly added basically scream at me because she had to add it. Had no idea on prices, and where I could drop it off. Never will I go there or recommend uhaul again.

Rating:

5.0

Difficult to get Internet (rural location); to finish out so left keys in drop box— could not complete return via e mail but that happens w my carrier sometimes

Rating:

5.0

You're process for mobile check in would be amazing if it actually worked. I had nothing but trouble. Had to call uhaul 4 times to get checked in, finally got everything to work so I could get the keys and get going, and your site kept declining my card when there was more than enough money to cover it. Had to call a 5th time for help with that and was told to call my bank. They confirmed my balance, and said there was no hold on their end, no idea why the transaction wouldn't process. Ended up having to make a 20 mile round trip to go to the bank, draw out money, drive to another bank and make a deposit in order to make the payment. Took over 2 hours to complete the pickup of the truck which threw our entire schedule off. By the time we got to the new house, we had 2 feet of snow and had to unload in the dark because it was so late. I'm very dissatisfied. Would not recommend mobile check in to anyone ever.

Rating:

5.0

The woman in the office at Mack’s Body Shop was helpful, patient with our questions, efficient, and kind. She made the process of renting the truck go very smoothly and quickly.

Rating:

1.0

Rude at the counter and not helpful

Rating:

4.0

Make sure the extra moving equipment ordered is in the U-Haul. I ordered 2 dolly’s and some furniture blankets/pads and they were nowhere to be found. Otherwise everything else was great!

Rating:

2.0

The front end of the truck wander it definitely needs maintenance on the truck and when you run over rough road

Rating:

4.0

Wasn't where I was supposed to pick up but the only location that had what I needed.

Rating:

4.0

Checking the vehicle as returned to location was a struggle with the on line site. I was relieved that customer service was available to assist me with the return.

Rating:

3.0

The door of the truck was completely broken and would not open. We were unable to complete our move, and should be reimbursed for the experience.

Rating:

4.0

The area u-haul customer service was not at all helpful at pickup. My pick up location was moved from one closer to my home to this location. When I asked about the extra mileage that would be accrued, I was given 30 extra miles on my rental. I checked that my insurance was still included and it was. At pick up, the insurance had disappeared. I had previously told the driver that everything was set how it was supposed to be as I would be at work. When I attempted to call to fix the insurance removal by u-haul, I was put on hold and was then past the 30 minute grace period where insurance could be added on. I was sent to the national line, where the representative said she could not do anything. She then sent me to customer service. Customer service explained they could not do anything, but that the regional manager would follow up with me later that day. All this after over 2 hours of my time on the phone and on hold, while I'm in the midst of moving. Of course, the regional manager never got back in touch with me to follow up on my concerns. I'll be using Penske or Enterprise in the future.

Rating:

5.0

Very knowledgeable and helpful trailer was clean and worked great for moving the furniture we needed.

Rating:

5.0

I did the order through the app so I only talked with Mack’s over the phone to get started and to get confirmation that I had done it right

Rating:

3.0

They were closed for days so they never called Uhaul to tell them that my truck had been returned wonderful.

Rating:

5.0

truck had poor gas mileage (vehicle had over 90k miles)

Rating:

5.0

The truck was clean but it did not handle well. There was too much play in the steering that made it very difficult to steer/handle. The exhaust was was starting to go and which made it extremely loud and difficult to hear. My son and I had to shout to hear each other. My ears rang all the next day.

Rating:

5.0

We had an excellent experience picking up our truck. The staff was very friendly and helpful.

Rating:

5.0

There was a bunch of space to park which made it a great spot to drop off on a Sunday and not have to drive all the way to Clyde from the Village of Newark. Number to call at drop off connected me to a customer service representative named Jamie who walked me through the whole process. I was having trouble with my phone and she stayed on the line with me until I completed the drop-off process. It made the experience that much easier because I had no idea what I was doing. Drop box was located right on the east side of the building. Awesome job! As for Macks Body Shop, they were awesome as well! After leaving the location I though that I left my car keys in the U-haul. I called the following morning before they opened and explained the situation and was assured they would take a peek for me. After showing up and walking through the door, I was greeted and everyone had masks on and there was a sign located on the front of the building as well. There was a nice little waiting area with a tv and plenty to read. Even after realizing that my key was in a box at home, I was extremely grateful for their help and concern. Would recommend for sure! Thanks again!!

Rating:

3.0

It wasn’t the location that was the problem- but rather your truck share 24/7 pick up process that was an awful experience.

Rating:

1.0

Returning the truck was a huge ordeal. No one there to assist.

Rating:

5.0

I reserved the truck online selected a dolly, was charged the rental fee for it and when I picked the truck up they did not have a dolly but I was still charged

Rating:

1.0

They lied to me and didn’t give me my refund. They said I went over my miles witch I did not, so I left after I looked at my paper work I realized that I didn’t go over so went back up there and they told me I would get a check in the mail for my refund than they said I didn’t fill the truck back up with gas so I had to call the U-Haul witch they got my refund but now I’m still waiting on the check in the mail. This place sucks and wouldn’t tell anyone to go here

Rating:

5.0

Website didn't work. I couldn't self return.

Rating:

3.0

Trailier was dirty inside. License plate light was not working which resulted in me being stopped by Ohio state highway patrol. They never came out and went over the trailer with me. And based on Internet price, I was overcharged by three dollars.

Rating:

2.0

forced to leave trailer without inspection or confirmation that no additional charges exist since clerk would not leave her seat nor make any attempt to contact another employee. Trailer could have been stolen after I left and I would have been liable. The only thing I could do to protect myself was take pictures of the trailer as I was leaving. Pathetic

Rating:

3.0

Location should explain all online procedures etc to people. Nothing was advised to us how all works. For people that don’t rent these often a bit of information goes a long way but appears all got done ok

Rating:

5.0

Originally sched. pu of unit in Stanley,NY but then sent to Lyons,NY, increasing my mileage from home. When asked if I could drop off in Stanley was told it wound be over 118.00. Cost me almos 3 hrs extra on the road plus fuel. Not happy with that..

Rating:

5.0

I'm not sure there would be anything to improve in this Instance. Everything went perfectly. I am very grateful for how quick and painless the whole thing was. Thank you very much.

Rating:

5.0

nothing at this time but I believe people need to be reminded its not actual days that they have the vehicle it is actual hours.we picked up on july 1 and had to july 8th and an extra day was included but still was charged an extra day charge and was told it was because of hours over ? when we delivered it before anyone was there and was under the mileage that was allotted thank you