Customer Reviews for MacMillans
(U-Haul Neighborhood Dealer)

396 reviews

4802 Hwy 104   Antigonish, NS B2G2L4

(902) 863-2534

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(902) 863-2534

4802 Hwy 104
Antigonish, NS B2G2L4

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I don't have any critiques about the location, but the experience in general with renting a u-haul was disappointing to say the least. I had to drive more than double the distance to pick up the vehicles and was told I'd be compensated for the trouble.......for my trouble I had to go through the hassle of calling someone at U-Haul and then when I dropped of the vehicle had to call again and only getting discounted for only the extra kms, nothing for wasting my time to drive more than double the distance to pick up the vehicles, nothing to reimburse some of the $200 of gas I had to get to drive the extra distance and on top of everything I was charged tax on the original amounts before the km discount was applied......it was a mess. I'll make sure to think twice about dealing with U-Haul again in the future.

James B. 
Rating:
5.0

Customer service was excellent. Would highly recommend to my friends

sherry K. 
Rating:
5.0

Customer did not leave a comment.

Heather Lynn K. 
Rating:
5.0

Honestly some of the best customer service I've received all year.

Andrew M. 
Rating:
3.0

Customer did not leave a comment.

Valerie N. 
Rating:
5.0

All was great. No issues.

Paul Robert M. 
Rating:
4.0

Customer did not leave a comment.

MIKE W. 
Rating:
5.0

Excellent service, knowledge and patience. Thank you Mr. Stephen!

Maurice M. 
Rating:
5.0

The customer service was great however the 6x12' trailer I rented had all season tires with advanced wear. The trailer I rented had a California plate on it and I realize ice and snow is not a problem there b in Canada it means bad and dangerous "fish-tailing" which is exactly what happened to me when towing the trailer empty on icy roads. I suggest better tire maintenance and inspection on trailers coming to Canada.

John B. 
Rating:
5.0

I arrived early and they were busy getting their day started. There was a lot going on and I was suppose to meet someone there. They get things ready and I was ready to go in 15 minutes. Sorry I did delay them getting the paperwork done because of the meeting I had in the parking lot. They remained friendly and professional and all was done quickly. I surely would recommend this location. Thank you

YORKE B. 
Rating:
5.0

Do not feel there are any improvements required. Excellent service with friendly helpful staff

Valerie N. 
Rating:
5.0

Customer did not leave a comment.

Allister M. 
Rating:
5.0

Customer did not leave a comment.

kevin T. 
Rating:
5.0

Customer did not leave a comment.

KIM C. 
Rating:
5.0

Customer did not leave a comment.

Joanne W. 
Rating:
5.0

Customer did not leave a comment.

Liam M. 
Rating:
3.0

Customer did not leave a comment.

daniel N. 
Rating:
5.0

Well, I actually booked the trailer at a different location for 8:00 AM and when I arrived they took close to an hour to decide that they didn't have one, and sent me to MacMillans, who had one. I think that your booking system is complicated for public and service users, leading to this problem. I also still have an outstanding dispute with a previous booking, done completely on your online system, and left me dissatisfied. Katherine

Katherine H. 
Rating:
2.0

Apple maps sends you to a completely different place. Spent 45 mins trying to find it.

spencer W. 
Rating:
5.0

Customer did not leave a comment.

VALORIE N. 
Rating:
5.0

Not a thing

Mike M. 
Rating:
5.0

Very friendly and helpful owner, went above and beyond to help me.

Cheryl-Anne P. 
Rating:
5.0

Great service!!

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

everything was great

DANIEL M. 
Rating:
5.0

keep up the good work

christa M. 
Rating:
5.0

Customer did not leave a comment.

Julien R. 
Rating:
1.0

I should of been told that the price is different and more if my drop off is at a different town. I Wasn't Told That At All!!!

sharon G. 
Rating:
5.0

very clean

WAYNE S. 
Rating:
1.0

There was confusion with the fact I booked online they weren't educated on how things work and this caused my picking the truck up to take over an hour . Then I had booked a dollie and it wasn't in the truck when I got where I was going. Then when I returned the truck more then 12 hrs early it took close to an hour because they didn't understand what to do about my refund. They did there best and worked hard to figure it out it was just very frustrating and took a lot of my time (I didn't have to spare) . And I also had three kids waiting for me sitting in a car because of restrictions so that was inconvenient for them.

Tabitha I. 
Rating:
5.0

all good even with covid-19 on the loose

margret D. 
Rating:
4.0

Customer did not leave a comment.

bernard M. 
Rating:
5.0

Customer did not leave a comment.

Emma F. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel J. 
Rating:
5.0

Customer did not leave a comment.

Mitchell L. 
Rating:
4.0

Customer did not leave a comment.

Sabrina S. 
Rating:
5.0

Customer did not leave a comment.

chris B. 
Rating:
5.0

Gentleman was extremely helpful when I got there to pick up the trailer and another location had forgotten to put a hitch on my rental truck.

KIM M. 
Rating:
5.0

Nothing from my experience! Top notch service, was very impressed!

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

valerie W. 
Rating:
5.0

Customer did not leave a comment.

garry F. 
Rating:
4.0

Customer did not leave a comment.

eugene B. 
Rating:
5.0

The man that helped me with the pickup was extremely helpful and made sure we where hooked up properly...showed me a few hints for better towing. He was great!

John S. 
Rating:
5.0

Owner has a great sense of humour and was very helpful

John M. 
Rating:
5.0

Customer did not leave a comment.

Justine P. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

DAVE M. 
Rating:
4.0

Customer did not leave a comment.

Fred H. 
Rating:
5.0

Customer did not leave a comment.

martina L. 
Rating:
4.0

Customer did not leave a comment.

nils A. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
2.0

We first tried to rent a cargo van and weren't told none were available at this location. It was subsequently referred to the Truro location who had one and arranged for after hours pick up. 52 minutes were spent on the phone with a variety of uhaul telephone staff. We left without the van and wound up with a 26 foot moving truck out of Antigonish the next day. There was screw up after screw up and we were hugely dissatisfied with this company and it's service.

Barb M. 
Rating:
3.0

Office friendley and passed on needed info

Roger P. 
Rating:
3.0

Open a little earlier.

Holly R. 
Rating:
5.0

The people at MacMillians Service Center are great. Very friendly and helpful. I've used them a couple of times now and have no hesitation in recommending them.

ed J. 
Rating:
5.0

Very professional and everything was great , thank u

dan M. 
Rating:
1.0

Have a better attitude . They were more interested in pumping gas than renting the truck.

DAVID J. 
Rating:
4.0

Everything went very smoothly.

Terry W. 
Rating:
5.0

The rental was clean, but I am not sure about maintenance. The rental took a lot of fuel. A lot more than one would expect , on the order of 1.5 x more. The service from uhaul was very good otherwise. No complaints with the service at all.

gail B. 
Rating:
5.0

All good

roland W. 
Rating:
5.0

Customer did not leave a comment.

valerie W. 
Rating:
5.0

Customer did not leave a comment.

BJ H. 
Rating:
5.0

Customer did not leave a comment.

Heather K. 
Rating:
4.0

Customer did not leave a comment.

WILLAM S. 
Rating:
3.0

Gord MacMillan and his staff were great. Very helpful when estimating how much gas to put into the truck, and they were right on! Felt comfortable making the deal with Gordon.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Adel A. 
Rating:
3.0

I needed an open trailer i rented a 5x9 i could have used a smaller trailer but there was only 1 open trailer to service all of the new glasgow area and i had to go to antigonish , a 1/2 drive , to get this one

john C. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

timothy M. 
Rating:
5.0

Customer did not leave a comment.

Bonnie M. 
Rating:
4.0

Customer did not leave a comment.

Karin M. 
Rating:
5.0

Gordon was very helpful in giving us options for our trip and we ended up saving money over our original plans. Everyone at the location was very friendly and made a stressful situation much more enjoyable. I would not hesitate to recommend them

barb J. 
Rating:
5.0

Customer did not leave a comment.

KELLY M. 
Rating:
5.0

Customer did not leave a comment.

Kushal C. 
Rating:
4.0

More open about rental time. I originally asked for 24 hours, it was changed to 7 hours which caused a lot of stress. After I returned the truck a revised reservation came in for the original 24 hour request.

dave R. 
Rating:
5.0

Great service, truck was clean and ready to go, would definitely recommend, was on the road in no time

Carlene M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
3.0

Customer did not leave a comment.

darren J. 
Rating:
5.0

everything was great

BERNIE M. 
Rating:
5.0

Great service, very helpful. Had necessary accessories in stock.

David C. 
Rating:
5.0

Customer did not leave a comment.

ronalda S. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

The agent was very helpful and pleasant.

Brian M. 
Rating:
4.0

All good

Tanya F. 
Rating:
3.0

Received word , the day before pick up, that the location changed. Didn't know this could happen, so was very surprised because we were on a tight time line. It was only 6 minutes away, so not a big problem. Everything else was good. The owner was very nice and helpful.

Sherry M. 
Rating:
5.0

I had never driven anything larger than a mini van and was a bit nervous about driving a truck. Doug was extremely patient with all my questions and very thorough in going over everything I needed to know.

sandra T. 
Rating:
4.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Very friendly and helpful staff.

David F. 
Rating:
4.0

The software crashed on the guy that waited on me, he was excellent with everything very helpful hooking up the unit. I felt bad for him as it took about a half hour to get me on the road and only because of the software issue.

GERARD P. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Very helpful personnel!

Lauren S. 
Rating:
5.0

Excellent service and friendly, helpful

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

ashley M. 
Rating:
4.0

Customer did not leave a comment.

Tanya F. 
Rating:
3.0

Small busy gas station that is a nice place to meet local people but sometimes busy to do business. Unpaved area to pick up trailer was wet and muddy - also rough potholes to drive through to get off the lot.

Brad R. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

perry B. 
Rating:
5.0

Helpful staff and they went above and beyond to help me retrieve my belongings.

Kyle M.  |  Overall Experience 
No reviews have been submitted for this location.

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